Redefining Client Management In The Enterprise

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Information about Redefining Client Management In The Enterprise

Published on January 16, 2014

Author: dellenterprise



As Dell transitions from a computer company to a one-stop solutions provider, we’re redefining client management. A growing community needs to cut costs while expanding choices that fuel change. Dell is on the front lines providing the hardware, software, and services to make those changes happen. Take a new look at client management:

Redefining client management in the enterprise Pat Quigley Director, Information Technology 2013

Dell Global Client – The challenge • • • • SCCM Self Service SW Install OS Image Deployment Image Apps/Tasks Monthly Patching • Policy Enforcement • App/OS Hardening • Automate Configuration Group policy Users Single Global Image • 90K • Global • Corp/MFG/M&A Device Mix • • • • • 132K Devices Desktops `40% Notebooks `58% Tablets < 2% Thin < 1% Support • • • • Self Service Service Desk Onsite L1 / L2 / L3 Win7 / Win8 Security • • • AV / HIPS • Disk Encryption Current - Global, automated, and highly standardized IT shop, limited choice Future – Choice, flexible computing, fuel growth, efficiency, maintain strengths 2013


Internal drivers for change • • Growth in number of developers, outsourcers, and acquisitions Work around IT Faster solutions IT Drive down costs while expanding computing choices • Dell on Dell • Productive client required ….anytime, any device, anywhere • Leverage latest technology and capabilities • Video conferencing & whiteboard as standard Productivity Employee experience / choice (BYOD) • Create shadow IT • Security issues • Complexity • Lack of support 2013 Exceptions Developers 4% M&A 4% BYOD 13% Outsourcing Cost control 4% 4% Standard devices 71%

Approach to transition Path of evolution over revolution 1 2 3 2013 Enable flexible computing and choice Transform our support model Maintain our strengths: • Security • Productivity • Automation • Cost management

Dell Transition - Summary Device standardization and policy enforcement New device transition • Phase 1: standardize 6 device configurations • Systems will run Windows 8.0 and Windows 7 • Leverage Dell-on-Dell solution for corporate standard system • Self service ordering via Premier pages • Transition to new models aligned to product availability and stock depletion • Manage new models delivery expectation • Stand up corporate standard device exec steering committee (IT , BUs and Finance) 2013 Policy enforcement • Leadership communication supporting approvals for Standards only • Rejections for nonstandard requests is key to guarantee optimal cost savings Execution steps • Policy communication • Device Standards and BYOD Blog • Device Standard Review • Board Kick off – objectives and timelines • FY15 Roadmap deliverables

Client user profiling Users requiring limited access to Dell domain. Early in integration cycle. Users requiring desktop resources for limited Duration. Productivity 2013 M&A Contractors Temp. staff Cost Control • Feeds into Dell’s BYOD plans • Solution for remote Standardized employee Dell Option • Solution to accelerate test/dev • Solution for Dell Factory Security Management

Addressing BYOD – impact on organization IT Finance 2013 Legal HR

Client management in 2014 Secondary Device Primary Devices What changes • Expand corporate choices based on user profiles • BYOD – move security & trust from the device to the container • VDI – enable thin clients & developers • Primary device – full access • Secondary device – partial access • What remains • Maintain Strengths – patching, software distribution, automation, and standards 2013 Managed Corp Owned Primary Devices Managed Corp Owned Expanded Choose Unmanaged Corp Owned Primary Device Secondary Devices BYOD BYOD Personal Owned Personal Owned VDI Enable Thin Clients & Labs Primary Devices

What will change to transform our support model? On-site Intra-site Zero Trust Network Off-site Internet accessible portals Peer-to-peer community VPN Self-service automation Enterprise resources VDI hypervisor Connect 2013 Image management Support Provision • • • • • • • IT support within the container Device self support Zero Trust wireless and VPN Internet accessible Social communities for support Self-service and automation Additional image management

Corporate Device Standards • Implement User profile based Client catalog • Eliminate exceptions ensuring better client supportability & cost management • Quarterly review with PG & Exec leads to ensure we continue to cover all std use cases and proactively plan migration to latest Dell products / offerings • Recognize that client refresh cycles are shortening. Notebook System: Travel Notebook Desktop Latitude E7440 Latitude E7420 OptiPlex 9010 Win 8.0/ Win 7 Win 8.0/ Win 7 Win 7 OS: Approved User: Standard Worker / Standard Worker Frequent Travelers Standard Worker 2013 Mobile Workstation Engineering Desktop Precision M4700 Precision 3 Series Ultra-portable Notebook Tablet Thin Client XPS 13 Venue 11 Pro* Wyse T10* Win 7 Win7 Win 8.0/ Win 7 Win 8.1 VDI Developers Developers Executives Customer Facing / Exec Secondary device Factory / Call Center * Adoption as a standard device will take place post-launch / image readiness and testing.

Let’s get started Meet with Dell subject matter experts at the Solution Showcase Gain hands on experience, see demonstrations of shown devices at the Solution Showcase Schedule a post-event Whiteboard Session to address your specific requirements. Contact your account team for details Visit a Dell Solution Center near you: Austin • New York City • Washington D.C. Chicago • Santa Clara • Mexico City • Sao Paolo Visit 2013

Q&A 2013


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