Published on February 6, 2014
Recurring Themes in Management Olivier Serrat 2014 The views expressed in this presentation are the views of the author/s and do not necessarily reflect the views or policies of the Asian Development Bank, or its Board of Governors, or the governments they represent. ADB does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. The countries listed in this presentation do not imply any view on ADB's part as to sovereignty or independent status or necessarily conform to ADB's terminology.
Contents ADB's Knowledge Solutions series aims to build competencies in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, and knowledge capture and storage. Throughout, 11 themes recur: • Corporate Creativity and Innovation • Creating Teams with an Edge • How-To Guides • Knowledge Management Techniques • Leading in Organizations • Making Partnerships Work • Nurturing Knowledge Ecologies • Priming the Public Sector • Research in Development • Simple Guides to Difficult Subjects • Workplaces That Work
Corporate Creativity and Innovation Creativity and innovation are needed in the established enterprise, the public sector organization, and the new venture. Critical questions that beg answering include: • How might business model innovation enable organizations to capture, create, and deliver value to meet explicit or latent needs? • Can design thinking change the manner in which creativity and commerce interact? • What are the sources of corporate creativity and innovation? • How would you nurture bold ideas in government? • How might an organization develop a culture where creativity and innovation are welcomed, encouraged, and even rewarded? • Are there opportunities for innovations in management? • What is there in store for social innovations?
Corporate Creativity and Innovation Hyperlinked Knowledge Solutions that explore and frame ways to leverage individual and collective enterprise in the workplace include: • Business Model Innovation • Design Thinking • Harnessing Creativity and Innovation in the Workplace • Innovation in the Public Sector • On Knowledge Behaviors • Sparking Innovations in Management • Sparking Social Innovations
Creating Teams with an Edge Cooperative work by a team can produce remarkable results, especially in project-based organizations. Essential steps to developing successful teams are to: • Establish a shared goal or purpose to get likeminded peers on board • Organize for knowledge management and learning in project settings • Assemble virtual teams for technical competence, problem-solving ability, and interpersonal skills, and tap the respective attributes of members • Leverage survey instruments • Drive a team-centric communication and engagement strategy
Creating Teams with an Edge Hyperlinked Knowledge Solutions that aim to boost productivity with effective teams include: • Building Communities of Practice • Managing Knowledge in Project Environments • Managing Virtual Teams • Surveying Communities of Practice • Working in Teams
How-To Guides Sundry tools and techniques magnify individual, team, and organizational performance. The most common serve to: • • • • • • • • • • Get to the root cause of problems Develop staff Involve people in collaborative work Assess performance to make sure learning takes place. Ramp up the efficiency of meetings and retreats Communicate to a group of people a clear and powerful message Document accomplishments as well as bottlenecks in projects Capture knowledge from departing staff Use stories or narratives to value, share, and capitalize on the knowledge of individuals Enable groups to discuss electronically areas of interest
How-To Guides Hyperlinked Knowledge Solutions that describe routine procedures for business excellence include: • Asking Effective Questions • Coaching and Mentoring • Collaborating with Wikis • Conducting After-Action Reviews and Retrospects • Conducting Effective Meetings • Conducting Effective Presentations • Conducting Exit Interviews • Conducting Peer Assists
How-To Guides Hyperlinked Knowledge Solutions that describe routine procedures for business excellence include: • Conducting Successful Retreats • Disseminating Knowledge Products • Monthly Progress Notes • Output Accomplishment and the Design and Monitoring Framework • Using Plain English • Writing Weblogs
Knowledge Management Techniques Several techniques support knowledge management. Much as tools in a toolbox, their application must meet the purpose intended. Some can, for instance, help: • Actualize the thinking potential of teams • Explore the cause-and-effect relationships underlying problems • Direct questioning that meets opportunities • Monitor and evaluate the performance of projects and programs • Facilitate positive change in organizations
Knowledge Management Techniques Hyperlinked Knowledge Solutions that detail methods for carrying something out include: • Appreciative Inquiry • The Critical Incident Technique • The Five Whys Technique • The Most Significant Change Technique • The Premortem Technique • The SCAMPER Technique • Wearing Six Thinking Hats
Leading in Organizations Notions of leadership have been stretched to a degree unimaginable 10 years ago. Tomorrow's leader must, for instance: • • • • • • • Place purpose before strategy Set an inspiring mission Demonstrate a commitment to community Be of service, not self-aggrandizing Appreciate that leadership at all levels matters Know how to lead clever people Eliminate obstructions and demotivators
Leading in Organizations Hyperlinked Knowledge Solutions that explore and frame visions, strategies, and practices for leading in the future include: • Distributing Leadership • Exercising Servant Leadership • Leading in the Workplace • Leading Top Talent in the Workplace
Making Partnerships Work Partnerships open up opportunities for organizations to gain knowledge and leverage strengths. Progress can be achieved if value and attention are placed on: • • • • • Relevance Effectiveness Efficiency Impact Sustainability
Making Partnerships Work Hyperlinked Knowledge Solutions that highlight the essentials of designing partnerships for performance, articulate building blocks, and underscore success factors and special considerations include: • Building Networks of Practice • Creating and Running Partnerships • Learning in Strategic Alliances
Nurturing Knowledge Ecologies Sense-making is the process by which people give meaning to experience. Knowledge ecologies can be powered by: • Knowledge harvesting and sharing • Social reminiscence • Narrative techniques
Nurturing Knowledge Ecologies Hyperlinked Knowledge Solutions that suggest ways to nurture knowledge ecologies include: • Harvesting Knowledge • Knowledge as Culture • Learning Histories • On Internal Knowledge Markets • On Second Thought • Storytelling
Priming the Public Sector Many consider public services reform the dominant political narrative of the age. A client-centric philosophy has encouraged: • Changes that move the civil service from being a body giving policy advice to one that assures the availability of quality public goods and services • The discovery of new avenues to finance public sector activities and their servicing • Greater reliance on the private and not-forprofit sectors, away from a monopoly state provision model to that of a public service economy
Priming the Public Sector Hyperlinked Knowledge Solutions that explore what promise tools, methods, and approaches leveraged in the private sector hold for the public sector include: • Marketing in the Public Sector • New-Age Branding and the Public Sector • Social Media and the Public Sector
Research in Development Research in science, technologies, and ideas can inspire innovation and promote policies that meet needs. Effective research in development locks together: • High-quality applied research • Practical policy advice • Policy-focused dissemination and debate
Research in Development Hyperlinked Knowledge Solutions that help understand and nurture the complex relationship between research, policy, and practice include: • Enriching Policy with Research • Linking Research to Practice • Posting Research Online
Simple Guides to Difficult Subjects Primers are introductory texts that explain new material to readers. In plain language, effective sentences, and wellstructured sections, they demonstrate: • What principles and associated knowledge, supported by tables and figures, are essential to a rounded understanding of the subject • What examples, good practices, and key references illuminate the state of the art and its practice • What challenges loom on the horizon
Simple Guides to Difficult Subjects Hyperlinked Knowledge Solutions that make complex subjects easier to understand include • A Primer on Corporate Governance • A Primer on Corporate Values • A Primer on Intellectual Capital • A Primer on Organizational Culture • A Primer on Organizational Learning • A Primer on Social Neuroscience • A Primer on Talent Management
Workplaces That Work Nowadays, the workplace is best conceived as what environment enables knowledge workers to perform. From that perspective, one should determine: • What purposes, processes, and people will define the work to be done • When and where people will interact to identify, create, store, share, and use related knowledge • How information and communication technologies will enable the work to be carried out • Where the work will be conducted • What physical environment and staff behaviors will drive the work • How might organizational conflict be reduced to foster learning adaptation and evolution in the workplace
Workplaces That Work Hyperlinked Knowledge Solutions that convey the importance of the sociality of work and shed light on the complex actions and interactions that take place in the workplace include: • Building Trust in the Workplace • Conflict in Organizations • Delegating in the Workplace • E-Learning and the Workplace • Engaging Staff in the Workplace • Informal Authority in the Workplace • On Networked Organizations
Workplaces That Work Hyperlinked Knowledge Solutions that convey the importance of the sociality of work and shed light on the complex actions and interactions that take place in the workplace include: • On Organizational Configurations • The Travails of Micromanagement • Understanding and Developing Emotional Intelligence
Further Reading • ADB. 2008–. Knowledge Solutions. Manila. Available: www.adb.org/knowledgesolutions • ADB. 2008–. Knowledge Solutions. Manila. Available: www.adb.org/publications/series/knowledge-solutions • ADB. 2010. Compendium of Knowledge Solutions. Manila. Available: www.adb.org/publications/compendiumknowledge-solutions
Olivier Serrat Principal Knowledge Management Specialist Regional and Sustainable Development Department Asian Development Bank firstname.lastname@example.org www.adb.org/knowledge-management www.facebook.com/adbknowledgesolutions www.scribd.com/knowledge_solutions www.twitter.com/adbknowledge
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