Published on October 15, 2008
Tools for Knowledge Work Miles Metcalfe, 2008-10-15
Knowledge work • Coined by management theorist Peter Drucker 50 years ago • People are employed for what’s in their head rather than for manual labour, or following someone’s process • Supposed to be more empowered when self-managing
Epistemology • Empiricism (observe the facts) • Rationalism (think things through) • Constructivism (formulate new ideas)
Key Ravensbourne tools • search.rave.ac.uk • intranet.rave.ac.uk • conﬂuence.rave.ac.uk • learn.rave.ac.uk • forums.rave.ac.uk • survey.rave.ac.uk
Search • First port of call for ﬁnding out information • Use the search box • Use Google • Search shortcuts
Creating content • Intranet: Contribute. Formal workﬂow. • Others (Forums, Conﬂuence, Learn) are web-form based. Less formal.
Everyday tools • On the web: • Search • Restricting by site • CC search • Bookmarking
Everyday tools • In email: • Filters • Priorities • Tags
Everyday tools • Microsoft Ofﬁce: • Document properties • Microsoft Word: • Outline view • Headings and Tables of Contents • Styles
RSS – internet your way • RSS: really simple syndication • Subscribe to “web feeds” • Stay up to date • Lots of other cool stuff
Social bookmarking • Save your bookmarks on line • Access from any browser • Share with co-workers • Mine knowledge other people have saved and commented • Subscribe via RSS!
Tools to get • Social bookmarking • iGoogle • Google Reader – get started with RSS • Doodle – easier scheduling?
Badger ICT for... • An RSS reader • Firefox • Thunderbird • Pidgin/Adium
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