rami_pinkhas2

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Published on January 6, 2009

Author: aSGuest9425

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Providing Global HR services: what's the big deal? : Providing Global HR services: what's the big deal? Rami Pinkhas \ VP, HR Global Corporate Slide 2: 2 Introduction Managerial complexity Task Complexity So… what can we do? Wrap up Slide 3: 3 The world’s leading provider of software and systems that enable network-based multimedia enhanced communication and billing services A unit of Comverse Technology Group (NASDAQ: CMVT) Established in 1984. Corporate centers in Tel Aviv, Israel, Wakefield, MA, USA and Hong Kong, China 5000 employees, offices in 41 countries Comverse Mission : 4 Comverse Mission To be the first choice of communication service providers for solutions that enhance the Total Communication experience Comverse Reach : 5 Comverse Reach Worldwide Operations : 6 Worldwide Operations Comverse Customer-Facing Groups Americas EMEA APAC Argentina Brazil Canada Chile Mexico USA Georgia Massachusetts Kansas Florida New Jersey New York California Washington Colorado Texas Ohio Austria Belgium Denmark Finland France Germany Holland Hungary Israel Italy Norway Poland Portugal Czech Rep. Russia Romania South Africa Spain Sweden Switzerland Turkey -UK Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Worldwide Professional Services and Customer Support Prolog : 7 Prolog Practical focus – day to day challenges Questions – not necessarily answers Presenting here does not mean that we are perfect on this domain (we only had our chances to practice…) Slide 8: 8 Introduction Managerial complexity Task Complexity So… what can we do? Wrap up Slide 9: 9 “The biggest mistake managers can make is to assume that people are the same everywhere…” (Sherman and Bohlander) Complexity… : 10 Complexity… Managerial Complexity : 11 Managerial Complexity Language (it was easy when “we” had to talk English only with Americans…) Geographies and traditions (Where are they….?) Time zones (Hong-Kong; Tel Aviv & Boston…) Remote management (looking at the “white part of the eye”) Cross Cultural Communication (why didn’t he said something…) Cross Cultural rivalry (politics; ethnocentrism; “Us Vs. Them”) Differences in employment rules & regulations (overtime) Various employment modes (off-shoring) Slide 12: 12 Introduction Managerial complexity Task Complexity So… what can we do? Wrap up Compensation & Benefits : 13 Compensation & Benefits Some challenges: What is the right salary for an engineer… in 60 different countries? What is the “right” salary for a customer support engineer moving from India to US… And from US to India? Will an employee getting stock options in Belgium be as happy as an Israeli employee? So… what can we do? Develop a global network. Explore before you act! Work with global vendors Ask & listen, Analyze & learn, define policy… and embrace an on-going improvements culture Employment (recruitment \ immigration & relocation) : 14 Employment (recruitment \ immigration & relocation) Some challenges: I need a marketing person… in Australia… now… Why do I have to pay fee of 25,000$ for Customer support engineer in Japan? How long will it take to get a work permit (visa) for an American employee, born in Indian to work in Russia? So… what can we do? Develop a global network. Explore before you act! Work with global vendors Ask & listen, Analyze & learn, define policy… and embrace an on-going improvements culture HRIS (information Systems) : 15 HRIS (information Systems) Some challenges: Do we all use the same data? They are not willing to share the information about their employees - what is their problem? So… what can we do? Develop a global network. Explore before you act! Work with global vendors Ask & listen, Analyze & learn, define policy… and embrace an on-going improvements culture Employee Care & Social Responsibility : 16 Employee Care & Social Responsibility Some challenges: What is it? Will one be insulted once the company gives him\her a birthday gift? Why do we have to care about “fun” (we are running a business here… not a day care) So… what can we do? Develop a global network. Explore before you act! Work with global vendors Ask & listen, Analyze & learn, define policy… and embrace an on-going improvements culture OD & Managerial Development : 17 OD & Managerial Development Some challenges: Is the image of a “manager” in India identical to the one in France? Is there a “global manager” type? Should we hold “mixed” groups in team building process – or will it be naïve to expect “them” to be as open as “us”? What should be the scale of survey (1-10; 1-4) can Americans adjust to a scale of 1-10? Can Israeli’s adjust to scale of 1-4? So… what can we do? Develop a global network. Explore before you act! Work with global vendors Ask & listen, Analyze & learn, define policy… and embrace an on-going improvements culture Slide 18: 18 Introduction Managerial complexity Task Complexity So… what can we do? Q&A Build Trust : 19 Build Trust Do What You Say You Will Do! Set expectations (both ways) Be clear and specific as to the due date Show your trust by “letting go” and “backing off.” Avoid micromanaging. Say “I trust you” or “You have the authority to…” or “Use your judgment on this” Develop regular way to circulate positive and negative news Set a good example by discussing your faults, mistakes, and concerns. Be Kind! Generously show your trust in others Working in a global environment : 20 Working in a global environment So… what (else) can be done? Humility & Patience Training & Awareness Select the right people to do the job (unique traits) Investing in face to face meeting (especially for key people) Develop communication channels Develop the right organizational structure Consistency (maintain work routines) Develop Sense of humor Bottom Lines : 21 Bottom Lines It is Fun It can be done It’s highly complicated & Challenging That is the future (and present)… There is no other way around! Slide 22: 22 Thank you! www.comverse.com Slide 23: 23 Back Slide 24: 24 Northern Thailand Appetizer China Pet USA Pest Back

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