Published on February 19, 2014
Data services Reliable, high speed data connectivity for business
Data services WHAT ARE OUR DATA SERVICES? Our family of high speed IP connectivity services connects your business directly to Gamma’s next generation national network and the internet, enabling you to meet your ever increasing bandwidth needs and allowing you to take full advantage of everything cloud-based services have to offer. With more and more applications moving from the customer premises and into the cloud, it is essential you can connect your business and workforce reliably and at high speeds. Our Data Services provide this essential connectivity platform on which you run your business communications and also allow you to converge both your voice and internet connections onto a single network, delivering cost savings and assured service quality. With a diverse portfolio of broadband, fibre optic broadband, EFM (Ethernet in the First Mile) and fibre optic Ethernet, we have the right service to meet the needs of any size business. WHY USE OUR DATA SERVICES ? High performance connections – Our services are ideal for the many applications that need assured throughput across a high performance and low latency network, underpinned by a robust Service Level Agreement (SLA). Unrivalled support for IP telephony – As market leaders in IP telephony,Gamma knows the importance of ensuring the underlying network delivers a quality and reliable voice service. Not only have we built the IP telephony services but we also supply the underlying network, giving you an unrivalled end-to-end service. Cost savings through convergence – We can provide your voice communications and internet over a consolidated, QoS-enabled network, giving significant savings without sacrificing service performance and quality. Enabler for cloud services – As you move applications and services to cloud, feel confident that you have the right connection for reliable and high-quality access to these services. National Network – Our National Next Generation Network is the product of millions of pounds of investment to provide the ideal platform for the applications and services core to your business.
CONVERGE YOUR VOICE AND DATA At the heart of Gamma’s Converged Broadband and Ethernet products is an affordable solution that enables you to consolidate and converge your data and voice networks, giving your business a number of distinct advantages: 1 Converged Broadband and Ethernet is the ideal platform for migrating to IP telephony, opening up your business to the numerous benefits that IP telephony brings. 2 You will reduce your supplier and network management costs by getting rid of your legacy voice infrastructure. 3 Access to increased bandwidth and performance will help your business move in to the cloud. 4 Purchasing an end-to-end service from a single and trusted supplier means any problems are fixed fast. Inbound Mobile Hosted SMALL OFFICE 1-2 1 Assured IP Servi ces Broadband EFM FTTC Ethernet d dban Broa TTC F LARGE OFFICE 20-200 Multi MEDIUM OFFICE 5-20 1-2 es IP Servic Assuredadband Bro Ethe rnet SIP trunking HOME OFFICE 1-2 1
Data services PORTFOLIO OVERVIEW NEXT GENERATION BROADBAND We offer a full range of broadband services that includes: Superfast Fibre Broadband (FTTC), Converged Broadband and our Assured service dedicated to voice. Gamma broadband is designed exclusively for the business market – offices and home workers. Our network has been built to provide high-quality products and services and this is supported by a highly-skilled group of support staff and engineers (all located in the UK). Our unique Assured services are designed for IP telephony, whether it’s Hosted IP Telephony or SIP trunks. Assured IP Services – A specialist broadband product designed to support our IP Telephony services. Assured provides all the elements of the end-to-end IP Telephony solution – A Cisco router, business-grade broadband and an IP Telephony service. This product provides small to medium businesses with product options of between 5 – 30 concurrent calls. Further benefits with Assured include prioritised voice traffic across the network and UK-based 24/7 support underpinned with an SLA. Broadband – Offering coverage to over 99% of the UK premises. Gamma offers a range of Business Broadband products using ADSL Max, ADSL 2+ and Annex M which offers download speeds of up to 24Mbps and upload speeds of up to 2.5Mbps - All competitively priced. There is a range of products to suit your customers’ needs, as well as additional options such as: Business Care and Elevated Traffic Weighting. Converged Broadband – A broadband service that provides access not only to the internet, but also Gamma IP voice, underpinned by an SLA. Converged Broadband provides an end-to-end telephony and internet access from a single supplier. Additional benefits include a Cisco router and UK based 24/7 support. Each circuit is tested for suitability and each product comes with very generous monthly data allowances. Superfast Fibre Broadband – Our latest Fibre Broadband technology is now available to over 16 million premises in the UK. Fibre Broadband offers download speeds of up to 80Mbps and upload speeds of up to 20Mbps at very competitive prices.
THE BENEFITS OF NEXT GENERATION BROADBAND Whether you are using broadband for your office or for home workers, the combination of our product choice, Next Generation Network and our highly skilled UK-based support technicians makes our broadband services a must-have for your business. A wide range of affordable services – We offer a number of services to meet the different A wide range of affordable services bandwidth and usage needs you may have: » ADSL Max & ADSL 2+: Widely available and offering up to up to 8Mbps or 24Mbps downstream, ideal for home workers or offices » tariffs Flexiblerange2+affordable services up to 1.3Mbps - 2.5Mbps, for networked offices requiring A wideADSL of Annex M: Offering A widesuperior upstream speed range of affordable services A wide range of affordable services » Fibre Optic Broadband: Up to 80Mbps downstream and 20Mbps upstream, delivering lightning broadband speeds and a consistently higher performance Low contention network Flexible tariffs Flexible tariffs Flexible tariffs – Our services come with a number generous usage allowances, with the option Flexible tariffs to purchase more as your business needs it Exclusively for businesses – We provide services exclusively to the business market, so the Specialist products for IP telephony Low contention network Low contention network network isn’t crowded with heavy consumer traffic and we are able to optimise the service Low contention network provided to you Specialistproducts for IP IP telephony – Our assured bandwidth products are designed products for telephony Enhanced maintenance option Specialist specifically for use with our telephony Specialist products for IP market leading IP Telephony services, giving the benefits of buying an Specialist telephony service from one end-to-endproducts for IP telephony supplier Enhanced maintenance option – if your broadband connection is critical to your business, you High capacity and flexible connectivity Enhanced maintenance option can upgrademaintenance option Enhanced your maintenance package for a faster fix time Enhanced maintenance option Dedicated andand flexible connectivity High capacity uncontested bandwidth High capacity and flexible connectivity High capacity and flexible connectivity High availability connections Dedicated and uncontested bandwidth Dedicated and uncontested bandwidth Dedicated and uncontested bandwidth LOCAL EXCHANGE 2.5 MBPS Cabinet Copper Copper BUSINESS PREMISES LOCAL EXCHANGE Cabinet Fibre Voiceavailability connections High and data convergence Next Generation High availability connections Network High availability connections 24/7 monitoring and helpdesk Voice and data convergence Voice and data convergence Voice and data convergence Copper 80 MBPS 20 MBPS
Data services START UP BUSINESS REQUIREMENTS Get connected for the first time Keep costs to a minimum 1 1-2 USE OF DATA HOMEWORKER Website and surfing Email REQUIREMENTS Best value for money Homeworkers with online requirements Longer term commitment 5-20 FIRST OFFIC REQUIRE More co Keep cos Speeds - up to 8Mbps downstream; up to 44Kbps upstream Usage – download up to 100GB option Minimum 1 month contract Available on any phone line Can be installed at the same time as phone line 5 day installation lead time No long term commitments MEDIUM SIZED OFFICE RECOMMENDATION 1-2 USE OF DATA Website and surfing Email Online documentation File transfer Voice services including Gamma’s Hosted and SIP services Cloud based services Multiple Medium RECOMMENDATION SUPERFAST FIBRE BROADBAND Speeds: up to 80Mbps downstream; up to 20Mbps upstream Unlimited usage option 12 month contract 10 day installation lead time ET • High Speed • Speeds of b • Dedicated • Reliable Se • 24*7 moni • 12-60 mon • Installation
Your journey to faster 1 2-5 CE DA T A USE OF DATA EMENTS omplex data usage sts down e data users m term commitments BUSINESS BROADBAND Website Web browsing Email Online docs SaaS, SagePay, PayPal, Google Docs, MS365 etc RECOMMENDATION Speeds – up to 24Mbps downstream; up to 1.3Mbps upstream Unlimited usage option 1 month contract Can be installed at the same time as phone line 5 day installation lead time speeds with Gamma LARGE OFFICE REQUIREMENTS Heavy data usage Data is business critical High quality service for voice and video Dedicated, managed service Security Resilience Long term commitment 20-200 Multi USE OF DATA High speed internet access Large file transfer In-house hosting Video conferencing Voice services including Gamma’s Hosted and SIP services RECOMMENDATION FIBRE OPTIC ETHERNET Converged Ethernet and Voice Speeds up to 1GB Dedicated and symmetrical bandwidth Reliable service with SLAs- 6hr fix 24*7 monitoring and UK based helpdesk 12-60 contract terms Installation: up to 60 working days FTTC THERNET d Internet Access between 1-20Mbps and symmetrical bandwidth ervice with SLA – 8hr fix itoring and UK based helpdesk nth contract terms n: up to 20 working days EFM – ETHERNET FIRST MILE Converged Internet and Voice Speeds up to 35Mbps Dedicated and symmetrical bandwidth Reliable service with SLAs – 8 hr fix 24*7 monitoring and UK based helpdesk 12-60 month contract terms Installation: up to 30 working days
Data services PORTFOLIO OVERVIEW CONVERGED ETHERNET Converged Ethernet is our premium high speed connectivity service for businesses that demand high availability and high capacity services; it is provided as a dedicated connection (up to 1Gbps) with the option to converge your internet and voice services onto one network. The service, which is fully managed and monitored, is backed up by an impressive Service Level Agreement and guaranteed time-to-fix, meaning you can get on with running. Three service options are available to you over either fibre optic Ethernet or EFM (Ethernet in the First Mile): » connection for high speed internet access » connection for your IP telephony service » converged connection for both IP telephony and internet access FTTC Ethernet – Delivered using cost-effective FTTC (Fibre to the Cabinet) technology, FTTC Ethernet is our new entry-level ethernet solution that closes the gap between high-speed broadband and high availability ethernet services. Installation lead times and rental costs are significantly lower when compared to fibre optic and EFM ethernet services, whilst fix time remains the same as for EFM. FTTC Ethernet offers fast, reliable access, at a more affordable price and includes all the features of traditional ethernet without compromising on quality or service levels. EFM (Ethernet in the First Mile) – Cost-effective access delivered in half the time of fibre optic Ethernet and without compromising quality or service levels. Delivered using up to eight copper pairs, EFM is inherently resilient ensuring business continuity and giving you the peace of mind to focus on running your business. Fibre optic Ethernet – Dedicated, high capacity and uncontended business class connections that have been specifically designed and built to carry both your voice and data traffic. Converge voice and data on to a single connection and benefit from significant cost savings from a single, accountable supplier with a robust, end to end SLA and a market leading reputation as an IP telephony provider.
A wide range of affordable services A wide range of affordable services A wide range of affordable services A wide range of affordable services A wide range of affordable services A wide range of affordable services A wide range of affordable services Flexible tariffs Flexible tariffs Flexible tariffs Flexible tariffs Flexible tariffs Flexible tariffs Flexible tariffs THE BENEFITS OF Low contention network Low contention network CONVERGED ETHERNET Low contention network Low contention network Low contention network Low contention network Low contention are using Whether younetwork our Ethernet service to connect home or office workers productsinternet or our voice platforms, our offering focuses on Specialist to the for IP telephony Specialist products for IP telephony Specialist products for IP telephony high quality, scalable,telephony services. managed Specialist products for IP Specialist products for IP telephony Specialist products for IP telephony Specialist products for IP telephony The combination of our Next-Generation Network, our IP telephony Enhanced maintenance option product and our UK-based support team puts you in control of the Enhanced maintenance option Enhanced maintenance option connectivity needs of your business. There are several key features and Enhanced maintenance option Enhanced maintenance option Enhanced maintenance option associated benefits with the Gamma offering: Enhanced maintenance option High capacity and flexible connectivity High capacity and flexible connectivity High capacity and flexible connectivity High capacity and flexible connectivity – Our fibre optic Ethernet service delivers up to High capacity and flexible connectivity High capacity and flexible connectivity fast, but also flexible, as bandwidth can be quickly High dedicated bandwidth. Not only is it 1Gbpscapacity and flexible connectivity High capacity needed upgraded whenand flexible connectivity Dedicated and uncontested bandwidth Dedicated and uncontested bandwidth Dedicated and uncontested bandwidth Dedicatedand uncontested bandwidth – The uncontended, low latency service provided Dedicated and uncontested bandwidth Dedicated and uncontested bandwidththis the ideal connectivity for cloud-based services Dedicated Generation Network, makes by our Nextand uncontested bandwidth Dedicated and uncontested bandwidth High availability connections – With availability starting at 99.9% our services are ideal for High availability connections High availability connections High availability connections your business-critical applications High availability connections High availability connections High availability connections High availability connections Voice and data convergence – Not only do you benefit from the significant cost savings of consolidating your voice and data to one connection, but you do so buying with complete Voice and data convergence Voice and data convergence Voice and data the market leader in IP telephony confidence from convergence Voice and data convergence Voice and data convergence Voice and data convergence Voice and data convergence Productivity – Provide employees with quick and reliable access to the critical files and applications they need so that your business performs at its optimum. 24/7 monitoring and helpdesk 24/7 monitoring and helpdesk 24/7 monitoring and helpdesk 24/7 monitoring and helpdesk 24/7 monitoring and helpdesk 24/7 monitoring and helpdesk 24/7 monitoringand helpdesk – Our services are continuously monitored and supported to 24/7 monitoring and helpdesk ensure consistency of service and immediate action where necessary Managed Cisco router Managed Cisco router Managed Cisco router Managed Cisco router – As we manage the router and the end-to-end service, any faults can Cisco router Managed Cisco router Managed Cisco router Managed be dealt with swiftly and effectively Managed Cisco router Service Level Agreement Service Level Agreement – Our comprehensive SLA covers delivery, performance, availability Service Level Agreement Service Level Agreement and timeLevel Agreement peace of mind to get on with running your business to fix, giving you the Service Level Agreement Service Level Agreement Service Service Level Agreement Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Ethernet in the First Mile (EFM) Next Generation Broadband Next Generation Broadband Next Generation Broadband Next Generation Broadband Next Generation Broadband Next Generation Broadband Next Generation Broadband
Data services WHICH DATA SERVICE FOR YOUR BUSINESS? Businesses of all sizes choose to use our Data Services to meet a variety of needs. Here are some typical examples of how our Data Services can help your business: Business demand for broadband usage increases between 20%-50% each year – Broadband services and applications continue to evolve to the growing demands of business. As you use more applications and services, it is good to know that we have a range of Data Services that meet your business needs for growth. We regularly review and look to improve existing products and provide options which you can easily change to. Businesses looking to adopt cloud based services – Businesses of all sizes are already in the cloud (IP Telephony, hosted applications like SharePoint or Salesforce, even remotely backing up individual PCs). But as this trend increases, so does the need for high performance, reliable and fast connections. Our family of services provides businesses with this essential foundation. Businesses that have a high data requirement – With the introduction of EFM, more and more businesses can take advantage of the high speeds and impressive SLAs that Ethernet can offer, without breaking their communications budget. Businesses looking at large-scale IP telephony deployments – For large voice deployments, using multiple ISDN30 circuits is no longer the ideal solution. SIP trunking offers significant cost savings, flexibility and resilience over and above ISDN30, but it needs the right underlying connectivity. Our Converged Ethernet, when combined with SIP trunking or Hosted IP Telephony, gives an unrivalled end-to-end service that larger businesses can rely on. Businesses that want to combine voice and data – Whether an office has multiple ISDN2 channels with SDSL, or ISDN30 and a leased line, great cost savings can be made by consolidating internet and voice to one high performance and highly available connection, which is managed and monitored 24/7.
DATA SERVICES CONNECTIVITY MATRIX Feature ADSL2+ ANNEX M FTTC Broadband Converged Broadband Assured IP FTTC Ethernet EFM (Copper) Ethernet (Fibre) Max Speed (downstream) 24Mbps 24Mbps 40/80Mbps 24Mbps 24Mbps 20Mbps 35Mbps 1000Mbps Max Speed (upstream) 1.3Mbps 2.5Mbps 10/20Mbps 2.5Mbps 1.3Mbps 20Mbps 35Mbps 1000Mbps Coverage 90% 60% 45% 90% 90% 45% 65% 90% Support 24/7 24/7 24/7 24/7 24/7 24/7 24/7 24/7 Lead Times (working days) 5 days 5 days 10 days 5 days 5 days 20 days 30 days 35-60 days SLA (Target Fix Time) 22 hrs 22 hrs 22 hrs 22 hrs 22 hrs 8 hrs 8 hrs 6 hrs Converged Voice and Data? Data Only Data Only Data Only Yes Voice Only Service Data Only Yes Yes Channels (G729) — — — 5 – 10 5 – 30 Coming soon 50 – 875 50 – 25,000 Channels (G711) — — — 2–4 2 – 12 Coming soon 20 – 350 20 – 10,000 Voice SLA — — — Yes Yes Coming soon Yes Yes Delivery SLA — — — — — Yes Yes Yes Resilience (site) — — — — — — Yes Yes
Data services Phone: 08475 521 6000 Email: firstname.lastname@example.org Website: www.questcloudcomputing.co.uk Address: Vision House, Aaron Road Industrial Estate, Station Road, Whittlesey, Peterborough, Cambridgeshire, PE7 2EX © Copyright 2013 Gamma Telecom Ltd. All Rights Reserved. Literature code: DSB 0001
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