Published on March 20, 2009
QA in Technical Part of Health Care Services: QA in Technical Part of Health Care Services Dr Nihar Ranjan Ray Indian Institute of Public Health Gandhinagar PowerPoint Presentation: What is Quality? Quality of care must be defined in the light of the provider’s technical standards and patients expectations. The quality of technical care consists in the application of medical science and technology in a way that maximizes its benefits to health without correspondingly increasing its risks. The degree of quality is, therefore, the extent to which the care provided is expected to achieve the most favorable balance of risks and benefits. - Avedis Donabedian, M.D., 1980 Spectrum.: Spectrum. Technical Competence Effectiveness Safety Efficiency Continuity Access to Service Amenities Interpersonal Relations PowerPoint Presentation: QA in Technical aspects Human Resource Medical Officers Infrastructure Logistics Staff Nurse Pharmacists Health workers Where do need more attention?: Where do need more attention? Regular technical up gradation of Health work force Regular monitoring of competence (technical skills & knowledge) Addressing the shortage & mal distribution of technical workforce Availability of well calibrated, standardized & reliable equipments Adequate infrastructure Important Determinants (Utilization of public health services): Technical competence ,Effectiveness & Safety Time dedicated per patient Quality Laboratory services Referral services Professional environment Opportunity for CME to respond to patients perspective & demands Health provider needs technical, administrative & support services to provide quality care Important Determinants (Utilization of public health services) WHERE DOES THE TECHINICAL DOMAIN BEGAINS OR ENDS…….!!!! THANK YOU: THANK YOU Don’t be so scientific ………. ……….that u don’t understand any emotion Don’t be so emotional so that you don’t understand any science
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