Published on March 20, 2014
Vicky Janicki Program Director, Linaro Member Services Conflict
Why Conflict Happens? Viewpoints Passion Motivation Importance
Why Conflict is Good Gets ideas in the open; healthy debates Improves plans and ideas Increases energy Generates passion Increases engagement
Conflict Strategies Collabora'on Avoiding Accommoda'ng Controlling Compromising
Conflict Strategies: Avoiding Need more Ame to collect informaAon Need to cool down emoAons Doing nothing outweighs the beneﬁt of resoluAon Sidestep, postpone or withdraw
Conflict Strategies: Accommodating Preserve harmony and avoid disrupAon Need a quick or temporary soluAon under pressure RelaAonship is more important than being right Yield to another point of view
Conflict Strategies: Controlling Results in a win-‐lose situaAon; your authority must be absolute In emergencies or personal welfare at stake When unpopular acAons must be done Pursue own ends without agreement of others
Conflict Strategies: Compromising Both parAes are commiLed to diﬀerent goals Quick temporary soluAons to complex problems Not enough Ame to collaborate Mutually agreeable soluAon where both parAes give up something
Conflict Strategies: Collaboration ParAes are interdepend-‐ ent on each other Both sets of goals are too important to compromise. Need to gain commitment and acceptance Have the Ame to work out a soluAon that meets the needs of both parAes
Success with Conflict Need basic trust between parAes Those involved are able to be uncomfortable Those involved have setup basic conﬂict rules
Conflict Tools: Clarity Deﬁne the problem Speciﬁc, measurable, data/facts Set the Agenda/Goals Frequent reminders
Conflict Tools: Ask Questions How do you know that? What is your assumpAon based on? What actually happened? Can you elaborate? Simplify? “X” is not clear to me Name counterproducAve behavior and eﬀect on you Can you accept this?
Conflict Tools: Fist of Five Fist -‐ A no vote -‐ a way to block consensus. I need to talk more on the proposal and require changes for it to pass. 1: I sAll need to discuss certain issues and suggest changes that should be made. 2: I am more comfortable with the proposal but would like to discuss some minor issues. 3: I’m not in total agreement but feel comfortable to let this decision or a proposal pass without further discussion. 4: I think it’s a good idea/decision and will work for it 5: It’s a great idea and I will be one of the leaders in implemenAng it.
Name that Conflict! Scene 1 Scene 2 Scene 3
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