Psychology of Online Antagonists, by Andrea Weckerle

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Information about Psychology of Online Antagonists, by Andrea Weckerle
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Published on July 22, 2014

Author: yallconnect

Source: slideshare.net

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Andrea Weckerle
Y'all Connect Presented by Alabama Power
July 23, 2013
Birmingham, Alabama

Online troublemakers come in many different variations. Some are simply disgruntled individuals who have a complaint and want to be heard. Others wreak havoc online because they enjoy getting a strong and emotional reactions out of you. Still others are intent on intentionally doing damage to your company or brand.

Knowing how to deal effectively with each type of online antagonist is paramount in today’s online business climate.

Takeaways:
• Learn how to identify each different type of online antagonist.
• Find out what makes each of the different types of antagonists tick.
• Learn how to best manage each of the different type of antagonist.
• Develop the emotional management skills that allow you to stay in control when the attackers come after you.

Psychology of Online Antagonists ! ! ! Andrea Weckerle Founder, CiviliNation Y’all Conference July 23, 2013 CiviliNation

CiviliNation Web: http://civilination.org/ ! Facebook: CiviliNation ! Twitter: @aweckerle and @civilination

Where We Are Today CiviliNation “world map 3D” by kcp4911 http://www.flickr.com/photos/29712230@N08/2861478881

What’s the Problem? CiviliNation “Hey guess what?” by Rick http://www.flickr.com/photos/spine/2442711126/

Where Is It Happening? “Blue Earth” by Catalina Olavarria http://www.flickr.com/photos/catikaoe/144550404/ CiviliNation

Who Are The Troublemakers? CiviliNation “Bedsite Table”” by Rachel Scotland http://www.flickr.com/photos/66400171@N06/6155043473/

TrollsCiviliNation “Trolls“ by Cali4beach http://www.flickr.com/photos/cali4beach/6039415545

CiviliNation “Troll under the bridge“ by ngader http://www.flickr.com/photos/49503047029@N01/229841717 Trolls

CiviliNation “Troll Ave” by Andrés Monroy-Hernández http://www.flickr.com/photos/amonroy/2379870487 Trolls

CiviliNation Trolls John Lindsay http://dontevenreply.com/view.php?post=95

CiviliNation Trolls

TrollsCiviliNation Photo by Patrick Africanus in the public domain via Wikimedia Commons DNFTT

SockpuppetsCiviliNation “Sock Puppet Art” by Ann Larie Valentine http://www.flickr.com/photos/sanfranannie/3952700754

SockpuppetsCiviliNation “The Ultimate ‘Mean’ Sock Puppet” by Teresa Trimm http://www.flickr.com/photos/7714612@N04/3306167992

SockpuppetsCiviliNation “checkuser sockpuppet” by Cary Bass http://www.flickr.com/photos/bastique/3396034823/

DefamersCiviliNation “Pants on Fire” by Mike Licht http://www.flickr.com/photos/notionscapital/4218906145/

DefamersCiviliNation “The evil ‘I‘ “ by Janos-Csongor Kerekes http://www.flickr.com/photos/30420396@N03/8039318200

DefamersCiviliNation “Lie” by Kathleen Conklin http://www.flickr.com/photos/79865753@N00/506425051

Difficult PeopleCiviliNation “kiss_my_ass” by fsecart http://www.flickr.com/photos/8647615@N03/1007195669

Difficult PeopleCiviliNation “Jerk - Brighton Black Rock” by Perry French http://www.flickr.com/photos/28536896@N02/2903043044

Difficult PeopleCiviliNation “Day 041/365” by Paul Heaberlin http://www.flickr.com/photos/85795462@N00/3310285373

CiviliNation Difficult People

What is Conflict?CiviliNation “Trolls)” by Cristian V. http://www.flickr.com/photos/shyald/409601105/

Is Online Conflict Inherently Bad? CiviliNation “chess” by Tom Goetze http://www.flickr.com/photos/riverofgod/210426424/

CiviliNation The Different Types of Online Conflicts Source: Civility in the Digital Age (Que, 2013), page 60

CiviliNation Permutations “Colora” by CurveTo http://www.flickr.com/photos/86637070@N00/2698598542

CiviliNation Conflict Issue Categories Content-based Personality- based Power-based Identity-based

CiviliNation Conflict Issue Categories Personality-based Power-based Identity-based Content-based

CiviliNation Conflict Issue Categories Content-based Personality- based Power-based Identity-based Personality-based

CiviliNation Conflict Issue Categories Content-based Personality-based Identity-based Power-based

CiviliNation Conflict Issue Categories Content-based Personality-based Power-based Identity-based

“Question Mark Sign” by Collin Kinner http://www.flickr.com/photos/colinkinner/2200500024/ What Can You Do?CiviliNation

Some Foundational SkillsCiviliNation “Concrete Foundations” by Chris RubberDragon http://www.flickr.com/photos/65219016@N04/6270207121

Some Foundational Skills #1CiviliNation “Anger” by Caleb Roenigk http://www.flickr.com/photos/56858900@N03/5510505990

Online Conflict Style Quiz: Which One AreYou? - quiz on pp. 122 of the book CiviliNation Some Foundational Skills #1: Conflict Style

“2008-12-04 15-36-49_JCS_0111” by B Hartford J Strong http://www.flickr.com/photos/10964711@N06/3271564220 CiviliNation Some Foundational Skills #1: Conflict Style

Some Foundational Skills #2CiviliNation “Olympus Trip focusing” by George Rex http://www.flickr.com/photos/36692623@N06/3814863064

Some Foundational Skills #3CiviliNation “Wrong Way Highway Sign” by Kristin Nador http://www.flickr.com/photos/83251575@N04/7696089276

Some Foundational Skills #4 CiviliNation “Ear” by Travis Isaacs http://www.flickr.com/photos/tbisaacs/3911558890

Do you need to respond? ! If When How CiviliNation First Step

CiviliNation Next... “Triage, First Aid Tent” by Brian Gratwicke http://www.flickr.com/photos/briangratwicke/5898801173/

CiviliNation Next... “Problem” by r000pert http://www.flickr.com/photos/r000pert/136999467

CiviliNation Next... “Crowd” by James Cridland http://www.flickr.com/photos/18378655@N00/613445810

CiviliNation Next... “Solutions House” by James Mitchell http://www.flickr.com/photos/19916528@N00/2149876991

CiviliNation  Is the other side open to resolution? “handshake” by buddawiggi http://www.flickr.com/photos/buddawiggi/5987710858/; “hand” by jakub http://www.flickr.com/photos/75227967@N00/98193355

CiviliNation  Is the other side open to resolution? “keep calm and carry on” by Jelene Morris http://www.flickr.com/photos/70831250@N00/2966591130

Web: http://civilination.org/ ! Facebook: CiviliNation ! Twitter: @aweckerle and @civilination CiviliNation

CiviliNation Available at: ! • civilination.org/civility- in-the-digital-age ! • Amazon.com ! • barnesandnoble.com

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