Pratikriya - the other side of the coin

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Information about Pratikriya - the other side of the coin
Business & Mgmt

Published on February 27, 2014

Author: digicorp

Source: slideshare.net

Description

We designed an in-house appraisal system called "Karma" which required us to design a feedback system as well. We call it "Pratikriya" - a Sanskrit word meaning "Feedback".

"Karma" and "Pratikriya" are two sides of the same coin.

Here is the presentation on "Karma"

http://www.slideshare.net/digicorp/karma-28484342

Pratikriya The other side of the coin

Background • In 25 years, the Gallup Organization interviewed over 80,000 managers from different companies. • This mammoth research project grew from two basic questions: – What do the most talented, productive employees need from the workplace? – How do you attract, find, focus, and keep talented employees?

The Twelve Questions to Measure the Strength of a Workplace 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Do I know what is expected of me at work? Do I have the right materials and equipment I need to do my work right? At work, do I have the opportunity to do what I do best every day? In the last seven days, have I received recognition or praise for doing good work? Does my supervisor, or someone at work, seem to care about me as a person? Is there someone at work who encourages my development? At work, do my opinions seem to count? Does the mission/purpose of my company make me feel my job is important? Are my co-workers committed to doing quality work? Do I have a best friend at work? In the last six months, has someone at work talked to me about my progress? This last year, have I had opportunities at work to learn and grow?

But does it related to business outcomes? • Gallup ran a Meta-analysis of data using 2,500 business units’ performance data and 105,000 employees’ opinion surveys. – – – – Productivity Profitability Employee retention Customer satisfaction

A Case In Point • Employee survey – Do you have the materials and equipment needed to do your work right? • Store A: 45% Strongly Agreed • Store B: 11% Strongly Agreed • Reality: Store A and Store B had the same materials and equipment • Stores scoring in the top 25% – On average, were 4.56% over their sales budget. – Almost 14% over their profit budget. – Retained more employees.

The Order of the Questions • • • • Base Camp: “What do I get?” (Q1,Q2) Camp 1: “What do I give?” (Q3,Q4,Q5,Q6) Camp 2: “Do I belong here?” (Q7,Q8,Q9,Q10) Camp 3: “How can we all grow?” (Q11, Q12) • The Focus of Great Managers / Companies – Take aim at Base Camp and Camp 1 (Q1-Q6). – Securing “Strongly Agree” response is our most important responsibility.

Pratikriya Step - 1 1. Do I know what is expected of me at work? 2. Do I have the right materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the last seven days, have I received recognition or praise for doing good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who encourages my development?

Total responses 59

Q1

Q2

Q3

Q4

Q5

Q6

Summary • Majority response is “Agree” (4) • Not enough “Strongly Agree” (5) • Few “Disagree” and “Strongly Disagree” as well (2 and 1 respectively)

Face to face meetings with teams PRATIKRIYA STEP - II

Common Learning Communication (gap or less of it)

What next? Q1 – Strongly Agree Q2 – Strongly Agree Q3 – Strongly Agree Q4 – Strongly Agree Q5 – Strongly Agree Q6 – Strongly Agree

Towards a better workplace… Amen

Comments? THANK YOU

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