Powerful interpersonal communication

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Information about Powerful interpersonal communication
Business & Mgmt

Published on March 12, 2014

Author: larssudmann

Source: slideshare.net

Description

Slides of my workshop / keynote presentation: Powerful Interpersonal communication

Interpersonal Communication Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann

Flickr/Andy_Magee

Audiences „Intl. Led“ Intl. Leader Leadership Lecturer Organizational Advisor

Exploration

CONTENT ORGANIZATION DELIVERY EFFECT

Principle #1 Seek first to understand then to be understood

Principle #2 3 Levels of Communication

Principle #3 Full on / full off

CONTENT ORGANIZATION DELIVERY EFFECT

Write down your topic @larssudmann

Your objective

At the end of the meeting/conversation I want that______

Exercise

TV Test

Distill your key messages

Target messages to the other person(s)

Exploration

Audience Analysis - Picture

An average conference picture of conference

Don‟t try to “mindread” especially larger audiences

CONTENT ORGANIZATION DELIVERY EFFECT

Exercise

Guide Your Audience

Situation Complication Solution Problem Options Proposal

Detail after key message

Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

Project Financials Current status - Overview • Result: 1 Mio EUR Savings p.a. • Net Present Value: 3+ EUR MM • Sensitivity Analysis confirms soundness On track to deliver target!

Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000

CONTENT ORGANIZATION DELIVERY EFFECT

Exploration

Exploration

Giving Feedback @larssudmann

Audiences

Don„t show the „leave signs“

Google Powerpoint Karaoke

Foundation

Do you remember your last phone conference?

Mute all

Foundation Know your technology by heart

#1 Over-Visualize

Topic Time Who? Next Step Until when?

#2 Speak like a Radio DJ

Radio

CONTENT ORGANIZATION DELIVERY EFFECT

Audiences Flickr/strupey

Audiences Flickr/strupey

Principle #4 Don’t assume

“People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.” Nicholas Epley University of Chicago

1) Check: Purpose & Emotions 2) Clarify: What did s/he mean? 3) Create: Options for solutions Difficult conversations

1) State the specific issue 2) Share the impact on you 3) Specify the solution, incl. (positive) consequences Asserting yourself

Practice

CONTENT ORGANIZATION DELIVERY EFFECT

S + R = O

Interpersonal Communication Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann

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