Published on February 27, 2014
Post Occupancy Evaluation: A means to an end? Wednesday 26th February 2014
Outline 1. An Introduction 2. CSF – Common Sources of Frustration 3. The S l ti Th Solution – P t O Post Occupancy Evaluations E l ti 4. Government Soft Landings Approach to P.O.E. 5. The Role of the Facilities Management Industry
2. Common Sources of Frustration “I can never book a meeting room” “The office is too noisy” “The glare off my screen gives me a migraine” “We are maintenance contractors, not (re)designers” “I have to wait 1½ mins for the lift everyday at lunch” “It is too hot in summer and too cold in winter It winter”
3. Post Occupation: the Challenge? or
POE – Aims? Feedback F db k on Building Performance in Use: B ildi P f i U Has the Project Brief been met? j How successful i th workplace d li H f l is the k l delivered in supporting: di ti The needs of the occupying organisation The end user requirements
POE – How? Interactive: Questionnaires Interviews Workshops
POE – How? Analytical: Environmental Measurements Space Management Cost Analysis
The Solution? Listen Feedback Reflect Learn
7 Key P.O.E. Steps 1. Strategy – Identify Need d f d 2. Decide Issues to Address 3. Define the Why & How 4. Select Feedback Approach 5. Collect Feedback 6. Analyse & Report 7. Action & Learn key recommendations
4. Government Soft Landings - Policy 1. Assets = reduce cost & improve performance 2. GSL Lead & Golden Thread 3. 3 Manage Aftercare 4. Post Operational Evaluation 5. BIM= Data Management Tool
Government Soft Landings - Objective BIM + GSL = Better Outcomes To champion better outcomes for our built assets during the design & construction stages through Government Soft Landings (GSL) powered by a Building Information Model (BIM) to ensure value is achieved in the operational lif ti l lifecycle of an asset. l f t
Government Soft Landings P.O.E. = The Principle: “Post Occupancy Evaluation to design/construction team and capture lessons learnt to inform future projects will become part of standard practice. POE information will be stored on the asset information model”
Government Soft Landings P.O.E. = S.E.E. Measures: Functionality & Effectiveness (Social) Environment ( Environment) Cost (Economic)
Government Soft Landings P.O.E. = The Future: Standardisation for Methods of Measurement
5. FM Industry – Driving Change
Key BIM Drivers Allow us to be more proactive & l All t b ti less reactive i gaining f db k? ti in i i feedback? Facilities Management is a “People” not simply buildings business. Regular feedback critical. Compares required vs. actual outcomes p q Creates a Standard Framework for measurement Learning becomes a requirement
Conclusion “Tell me and I forget, teach me and I may Tell remember, involve me and I learn.” Benjamin Franklin j i kli
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