pmi quality notes

60 %
40 %
Information about pmi quality notes
Education

Published on January 9, 2008

Author: Monica

Source: authorstream.com

PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group:  PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group Quality Presentation Prepared by Denise Robertson 8 March 2003 Quality Definitions:  Quality Definitions Quality: conformance to requirements and fitness of use Quality Management: The processes required to ensure that the project will satisfy the needs for which it was undertaken. Philosophy: Gold plating is bad; prevention over inspection is good Quality Characteristics:  Quality Characteristics Grade vs. Quality Grade: meets spec requirements Quality: behaves as expected Prevention vs. Inspection Management Responsibility Processes Customer Satisfaction Keep customer informed Stick to Requirements Quality Processes:  Quality Processes Quality Planning Quality standards and methods to meet them Planning Quality Assurance Improvements, audits, measurement comparisons, considering standards appropriateness Executing Quality Control Measuring/testing errors, measuring schedule performance, comparing results to standard Controlling Quality Planning Tools:  Quality Planning Tools Standards Benchmarking (past analysis) Benefit/Cost Analysis (BCI) Flowchart (future analysis) Design of Experiments (what if?) Cost of Quality (costs of conformance & non-conformance) Fishbone Diagram (also used in QC) Quality Assurance Tools:  Quality Assurance Tools Evaluation against standards on regular basis Re-evaluation of standards, methods, and procedures Quality Audit: structured review of quality activities that identifies lessons learned Quality Control Tools:  Quality Control Tools Inspection Pareto Diagram Fishbone Diagram Checklists Statistical Sampling Control Charts Flow charting (also used in Quality Planning) Trend Analysis Quality Techniques:  Quality Techniques Continuous Improvement (Kaizen) Just in Time (JIT) Total Quality Management (TQM) Quality Researchers:  Quality Researchers Optimal Quality and Responsibility:  Optimal Quality and Responsibility Marginal Analysis Optimal quality is reached at point where incremental value from improvement = incremental cost to secure it. Responsibility for Quality Senior management is responsible for organizational quality PM has ultimate responsibility for quality of product of project Each team member is responsible for self inspection Statistical Terms:  Statistical Terms Standard Deviation:  Standard Deviation Distance from Mean in a Normal Curve 1 standard deviation = 1 sigma (P – O) / 6 PERT formula for standard deviation where P is pessimistic estimate and O is optimistic estimate Sigma:  Sigma Statistical Sampling Quality Control Chart:  Statistical Sampling Quality Control Chart Graphic display of results, over time, of a process… used to determine if the process is “in control.” To create a control chart: Samples are taken Variables are measured Attributes are found and plotted on chart Monitoring Project Results:  Monitoring Project Results Variable Anything measured Attribute Binary value, either right or wrong Probability Likelihood event will occur, usually expressed as % Control Chart Features:  Control Chart Features Control Limits Acceptable range of variation of a process often shown as 2 dashed lines on chart Upper and Lower Control Limits are determined by organization’s sigma quality standard Specification Limits Contractual requirements for performance and quality Not calculated based on control chart Outside chart control limits if project can meet Inside chart control limits if project cannot meet Out of Control:  Out of Control Out of Control Lack of consistency or predictability in process. When data point falls outside upper or lower control limit When non-random data points are still within upper and lower control limits, such as Rule of Seven Rule of Seven:  Rule of Seven Heuristic referring to non-random data points grouped together in a series that total 7 on one side of mean. Assignable Cause is a data point or Rule of Seven that requires investigation to determine cause of variation. Cost of Quality:  Cost of Quality

Add a comment

Related presentations

Related pages

PMI | Project Management Institute

myPMI is the central hub that allows you to personalize your PMI.org ... the year to attend a quality, ... Project Management Institute ...
Read more

PMP Certification Study Notes 8 - Project Quality ...

PMI PMP Exam Tips : Introduction: This part of the PMP exam study notes is based on chapter 8 of PMBOK Guide 5th Edition. More information on my PMP ...
Read more

Quality Management | PMPNotes.com

PMP Study Notes. Project Management ... PMI Salary Survey; Project Managers; Menu; PMPNotes.com ... Quality management plan. 2. Quality Metrics. 3. Quality ...
Read more

Pmi Quality Notes - scribd.com

PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group. Quality Presentation Prepared by Denise Robertson 8 March 2003 Denise Robertson Information ...
Read more

Project Quality Management - PMstudy - PMP Training

Project Quality Management Study Notes ... PMI, PMP, CAPM, PMBOK, PM Network and the PMI Registered Education Provider logo are registered marks of the
Read more

Pmi Quality Notes - Documents - docslide.us

PMI PMP Exam Prep PMI Mile High Chapter North Area Study Group Quality Presentation Prepared by Denise Robertson 8 March 2003 Denise Robertson Information ...
Read more

PreparePM | Project Quality Management

PMI does not recommend gold-plating. ... Questions on Project Quality Management are available in Quality Questions. UP NEXT: Human Resources.
Read more

A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE

A GUIDE TO THE PROJECT MANAGEMENT BODY OF KNOWLEDGE PMI Standards Committee William R. Duncan, Director of Standards Project Management Institute Four ...
Read more

PMPNotes.com | Your source for free PMP resources

Free PMP certification study resources, including study notes, practice tests, and study tips.
Read more

PMP Exam Helpful Blog - PMP Exam, Agile PMI-ACP, ITIL ...

Edward Chung's PMP Certification experience in details: from PMP training, the PMI audit process, to taking the PMP exam and earning PDUs. My PMP notes ...
Read more