pManifold Turnkey Managed Services - Customer Experience and Revenue Assurance

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Information about pManifold Turnkey Managed Services - Customer Experience and Revenue...
Business & Mgmt

Published on March 11, 2014

Author: pManifold



Customer Experience, Revenue Assurance, pManifold, Utility, Power Distribution Franchisee, Utility Managed Services

Enhancing Customer Experience and Revenue Assurance pManifold’s Utility Managed Services – From existing process improvements to turn-key • Data Analytics (Legacy Customer data, Theft/ Losses), Customer Indexing, Segmentation KYC & Loss Reduction Analytics • Customer Billing Data Sanitization/ Correction/ Update, Regularization Billing Data Regularization • Meter Read, Bill Print, Bill Distribution, Digitization MRBD • Complaints Resolution, Soft Arrear Recovery, Satisfaction Management (Both Inbound and Outbound call centre) Call Centre • Customer Awareness, Newsletter, Website, Surveys, Social Media, Webinars, Stakeholder Engagement workshops / conferences, white paper Communications • Grounds Team, Employees & Vendors Training, Motivation and Development (functional, soft skills, capacity building) Training • Collection analytics, Due date reminders, Revenue Assurance turnkey Collections • Custom Mobile and Web App for Customer Indexing, MIS, Performance Monitoring, Photo Meter Reading, MDM, Customer Engagement, Billing regularization etc. Custom IT 3/11/2014 1

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