Placing A Value On World Class Skills

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Information about Placing A Value On World Class Skills

Published on July 27, 2009

Author: hedda

Source: slideshare.net

Description

Head line results from John Lewis ROI Case Study. Main interest is the Performance Pound model for the ITQ - ( a generic IT qualification for non-IT specialists).

Placing a Value on World Class Skills The ITQ at John Lewis – Case Study Presented by Hedda Bird MBA, BSc

The ROI Academy™ - measuring success 100% focussed on measuring and maximising the success of training & work based learning projects. Consulting Off the Shelf solutions Software Training

You set us a challenge! Elements of an ‘IDEAL’ evaluation Credible with senior management Generates results that are valued in the workplace Combines hard and soft evidence Separates training impacts from other factors Highlights trends Shows ROI Shows Value for Money Benchmarks…. And also…. Does not require your time Is easy for all participants Does not put any pressure on trainees Is very quick Generates all the reports for you Answers all the questions anybody could ask will always say you did a great job!

Elements of an ‘IDEAL’ evaluation

Credible with senior management

Generates results that are valued in the workplace

Combines hard and soft evidence

Separates training impacts from other factors

Highlights trends

Shows ROI

Shows Value for Money

Benchmarks….

And also….

Does not require your time

Is easy for all participants

Does not put any pressure on trainees

Is very quick

Generates all the reports for you

Answers all the questions anybody could ask

will always say

you did a great job!

Why measure success… E-skills UK wanted to Understand the impact of ITQ on an organisation Measure the value of the ITQ to the organisation Gather evidence to promote the ITQ to other employers John Lewis undertook the ITQ because Partner survey showed this group of partner felt their performance hindered through lack of training/ confidence in using basic IT It offered a qualification as well as training It is highly flexible for each delegate “ We chose The ROI Academy to do the work because they have a practical, business model approach to valuing training” Genny Dixon, Programme Manager, e-skills UK

E-skills UK wanted to

Understand the impact of ITQ on an organisation

Measure the value of the ITQ to the organisation

Gather evidence to promote the ITQ to other employers

John Lewis undertook the ITQ because

Partner survey showed this group of partner felt their performance hindered through lack of training/ confidence in using basic IT

It offered a qualification as well as training

It is highly flexible for each delegate

The Process Worked with JL Partners to create a value model for the ITQ Devised self assessment form for all delegates JL distributed and returned the assessments Analysed assessments against the model Established a level of performance improvement Translated the model into ‘real money’ Checked the results against specific anecdotal evidence

Worked with JL Partners to create a value model for the ITQ

Devised self assessment form for all delegates

JL distributed and returned the assessments

Analysed assessments against the model

Established a level of performance improvement

Translated the model into ‘real money’

Checked the results against specific anecdotal evidence

The ITQ Performance Pound™     Netiquette       Using Charts & Graphs Sourcing external information Risk Reduction Working with/for Senior Managers Effective emailing Use of mass Communications (mail merge etc) Risk Management Working with peers Presentations – readability and structure Data Analysis Sourcing internal information Support and train my team Written Reports – readability, getting the message across Data Extraction Application of skills cross many different tasks Know what I know Written Reports – content Document Creation ‘ Big Picture’ Understanding 10p Confidence 20p Improved Communication 30p Productivity 40p

Headline Results The minimum value of this ITQ programme is £40,000. The Return on Investment in the programme, 12 months after completion, is approx. 140%. Copy of Case Study available from us

The minimum value of this ITQ programme is £40,000.

The Return on Investment in the programme, 12 months after completion, is approx. 140%.

If you measure success you will… Motivate Instructors Boost your professional reputation Demonstrate Value Increase demand for qualifications Drive Employer Engagement MEASURE SUCCESS

You are not alone… “ I loved the ROI Academy’s tools.” Wendy Lander, L&D, Nationwide The performance measurement process gave us so much more than we expected” Jackie Avery, HR Director Creating our Performance Pound was an incredible value adding day” Claire Zuurbier, Head of e-commerce “ Lucid, clear and straightforward” Paul Mercer, L&D Manager

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