Published on March 4, 2014
Physician courtesy: Formula for engaging patients better © CureMD Healthcare
Physician Courtesy • When physicians attend a patient, they normally try to instill a personal touch in the encounter through eye-to-eye interaction • It is quite a concern that a simple act of respect might be so rare that patients don’t know how to deal with it • Researchers from Johns Hopkins and University of Maryland Medical Center found that internal medicine residents practiced courteous acts even less frequently, sometimes less than 10% of the time
Physician Courtesy • Observers measured how often 29 medical residents used five techniques meant to convey respect for patients • Among the findings: the residents only sat down while speaking with patients 9% of the time, and they practiced all the respectful actions in a mere 4% of encounters • Five ways doctors can convey respect, according to Kahn, include sitting down with the patient, introducing themselves, taking the time to explain his or her role in the treatment plan, handshaking and asking open-ended questions such as, “How are you feeling?”
Research • Researchers noticed sitting down eases the power imbalance that can exist between doctor and patient, introducing oneself and explaining one’s role personalizes the experience • Without that bond, the researchers say, many patients will lack the motivation to follow through on what needs to be done to recover and stay healthy • The observers followed 20 residents from Hopkins and nine from the University of Maryland Medical Center, observing more than 700 physician-patient encounters
Research • The physicians fared best in asking open-ended questions (70%), worst in sitting down with patients. They touched patients 65% of the time, introduced themselves 40% of the time and explained their role 37% of the time
Read more on blog.curemd.com • To read more on this topic, visit: • http://blog.curemd.com/physician-courtesy-formulafor-engaging-patients-better/
Thank you! CureMD Healthcare 55 Broad Street, New York, NY 10004 Ph: 212.509.6200 www.curemd.com
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