Phykon solutions profile2014

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Information about Phykon solutions profile2014

Published on March 11, 2014

Author: AjuThomas3

Source: slideshare.net

CONTACT CENTER KPO BPO TECHNICAL SUPPORT SOCIAL MEDIA SOFTWARE SERVICES A n O v e r v i e w

The Company

Member of GTEC Accreditations Corporate Member of (IACC) Corporate Member of STPI Member of NASSCOM

• E-Commerce • Retail • Healthcare • Telecom • Software • Dairy & Farming • Pharmaceuticals • Logistics Our Industry Focus

Our Services

 Voice Support  Inbound services  Outbound services  Email/Chat Support  Social Media Support Contact Centre

 IP Camera Support  Hardware Technical Support  Software Technical Support Support Technical Support

Business Process Outsourcing  Data Entry  Accounting  Data Management  Order Processing

Knowledge Process Outsourcing  Order Management  Configuration Management  Process Consulting

Social Media Marketing  Online Branding  Social Media Analysis  Platform Management

 Web Development and Design  Software Development  iPhone Application Development  Quality Analysis and Testing Software Services

Infrastructure & Technology

 Two Tier Power Back Up System offering 100% Uptime  High Speed Internet Leased Line with Twin Back Up Connection  Cutting Edge Firewall Protected Network Domain  State of the Art Telephony System Phykon

 Latest Monitoring and Reporting Software  Satellite offices in multiple locations for redundancy and immediate expansion  Priority in space allocation in Technopark and other spaces in the purview of the State Government Phykon

Technology features Operates 24/7 Communication  State-of-the-Art Telephony  Asterisk Servers  Blended Architecture for Inbound and Outbound Calls  Smart Predictive Dialing  Geographically Diverse DID(Direct Inward Dialing) numbers  Remote monitoring and Extensions  Remote Barging  Call Queuing  Customizable Interactive Voice Response Systems  Smart Call Monitoring and Quality Control  Customized Voice Mail Boxes

Security  Restricted Program and Network Access  State-of-the-Art Network Security Systems  Cutting Edge Firewalled Domain Control Systems  Scalable Theft Prevention System- 3 Levels of Network Security  Top of the line and Updated Antivirus and Anti-malware Software  RFID Key Card Entry  Gadget Free Zone (Phones, PDAs, USBs, CDs)  24/7 Surveillance  24/7 Security Personnel

 One of the Largest IT Parks in Asia  Spread over 300 Acres  Over 4,000,000 Sq.Ft  30,000 IT Professionals  Own Internal Power Distribution System  24x7x365 Guaranteed Power Supply  Proximity to the City and Airport Location: Technopark

Human Resources

Human resource pool Trivandrum  The Capital of The Most Literate State in India  Over 20 Higher Education Technical Institutions  More than 15 Arts and Science Colleges  Creates over 50000 Graduates Annually  One of the Highest Percentage of English Using Population in India

Contact Prathish Vijay CEO prathish@phykon.com Phone: +91 9947769452 L-11, Thejaswini, Technopark, Trivandrum 695081

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