Phykon - An

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Information about Phykon - An

Published on March 7, 2014

Author: AjuThomas3

Source: slideshare.net

An Overview CONTACT CENTER KPO BPO TECHNICAL SUPPORT SOCIAL MEDIA SOFTWARE SERVICES

The Company

Accreditations Corporate Member of (IACC) Member of NASSCOM Corporate Member of STPI Member of GTEC

Our Industry Focus • E-Commerce • Dairy & Farming • Retail • Pharmaceuticals & • Healthcare • Telecom • Software Nutraceuticals

Our Services

Contact Centre  Voice Support  Inbound services  Outbound services  Email/Chat Support  Social Media Support

Technical Support  IP Camera Support  Hardware Technical Support  Software Technical Support Support

Business Process Outsourcing  Data Entry  Accounting  Data Management  Order Processing

Knowledge Process Outsourcing  Order Management  Configuration Management  Process Consulting

Social Media Marketing  Online Branding  Social Media Analysis  Platform Management

Software Services  Web Development and Design  Software Development  iPhone Application Development  Quality Analysis and Testing

Infrastructure & Technology

PHYKON  Two Tier Power Back Up System offering 100% Uptime  High Speed Internet Leased Line with Twin Back Up Connection  Cutting Edge Firewall Protected Network Domain  State of the Art Telephony System

PHYKON  Latest Monitoring and Reporting Software  Satellite offices in multiple locations for redundancy and immediate expansion  Priority in space allocation in Technopark and other spaces in the purview of the State Government

TECHNOLOGY FEATURES Operates 24/7 Communication  State-of-the-Art Telephony  Blended Architecture for Inbound and Remote monitoring and Extensions  Remote Barging  Call Queuing  Customizable Interactive Voice Asterisk Servers   Response Systems  Outbound Calls  Smart Predictive Dialing  Geographically Diverse DID(Direct Inward Dialing) numbers Smart Call Monitoring and Quality Control  Customized Voice Mail Boxes

SECURITY  Restricted Program and Anti-malware Software Network Access   RFID Key Card Entry State-of-the-Art Network  Gadget Free Zone (Phones, Security Systems  Cutting Edge Firewalled Domain Control Systems  Scalable Theft Prevention System- 3 Levels of Network Security  Top of the line and PDAs, USBs, CDs)  24/7 Surveillance  24/7 Security Personnel

LOCATION: TECHNOPARK  One of the Largest IT Parks in Asia  Spread over 300 Acres  Over 4,000,000 Sq.Ft  30,000 IT Professionals  Own Internal Power Distribution System  24x7x365 Guaranteed Power Supply  Proximity to the City and Airport

Human Resources

HUMAN RESOURCE POOL Trivandrum  The Capital of The Most Literate State in India  Over 20 Higher Education Technical Institutions  More than 15 Arts and Science Colleges  Creates over 50000 Graduates Annually  One of the Highest Percentage of English Using Population in India

CONTACT Prathish Vijay CEO prathish@phykon.com Phone: +91 9947769452 L-11, Thejaswini, Technopark, Trivandrum 695081

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