Published on November 19, 2013
Effective performance reviews in the Canadian workplace-HR.com by Toronto Training and HR Inc. November 2013
CONTENTS 3-4 5-6 7-8 9-10 11-12 13-14 15-16 17-18 19-20 21-22 23-24 25-26 27-28 29-30 About the speaker Definitions All about performance reviews Words speak loudly just like actions The interview Poor performance Making performance reviews work Conducting performance reviews Moving away from paper-based reviews Rating and ranking systems Issues around professional ethos Designing a performance review system Problems with performance reviews Conclusion and questions Page 2
About the speaker Page 3
About the speaker Timothy Holden heads the specialist training and human resources consultancy Toronto Training and HR 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers Page 4
Definitions Page 5
Definitions Performance review Performance appraisal Performance management 360 degree feedback Page 6
All about performance reviews Page 7
All about performance reviews Types of performance review Purpose of performance reviews Objectives of performance reviews Uses of performance reviews What can they achieve? Benefits of performance reviews Key elements of performance reviews Common themes of performance reviews Page 8
Words speak loudly just like actions Page 9
Words speak loudly just like actions Questions for the appraiser Questions for the appraisee Phrases to use Watch the language used Page 10
The interview Page 11
The interview Preparation Good interviews Bad interviews Listening Feedback Negative feedback After the meeting Page 12
Poor performance Page 13
Poor performance Specific objectives and descriptions of the improvements needed Specific steps to achieve the desired improvements Specific methods for measuring performance and assessing improvement Collaborate; don’t assassinate Page 14
Making performance reviews work Page 15
Making performance reviews work Pre-conditions Validity Involvement Training Acceptable standards and targets Linked to other systems Input into performance reviews Sources of information Employee feedback An hour each quarter Page 16
Conducting performance reviews Page 17
Conducting performance reviews Different approaches Gathering information Make it a conversation Hear what is being said Reward the positives Help fix the negatives Set SMART objectives Getting the most out of the situation Page 18
Moving away from paperbased reviews Page 19
Moving away from paper-based reviews Start eReviews Siloed performance reviews Full circle performance reviews Page 20
Rating and ranking systems Page 21
Rating and ranking systems Advantages and disadvantages Practical problems Numbers and ratings Page 22
Issues around professional ethos Page 23
Issues around professional ethos Professional ethos typified by… Characteristics emphasized by performance reviews Page 24
Designing a performance review system Page 25
Designing a performance review system Gaining support for the system Choosing an appropriate rating instrument Selecting raters Determining timing Ensuring fairness Decisions to make Page 26
Problems with performance reviews Page 27
Problems with performance reviews Unclear standards Halo effect Central tendency Leniency or strictness Bias Horns effect Recency error First impression Fixed impression Page 28
Conclusion and questions Page 29
Conclusion and questions Summary Case studies Questions firstname.lastname@example.org Page 30
Webinar delivered to HR.com subscribers in November 2013. Toggle navigation. BUSINESS; EDUCATION; TECHNOLOGY; TRAVEL; MORE TOPICS; Sign up
Instant HR – November 3, 2014 TOPIC: Adjunct Faculty Appointments; Classified Performance Cycle Reminders; ... 2013-2014 October 17, 2014 was ...
How often should a manager discuss performance with their employees? It is a good question, and the answer varies depending on who you ask. The recent ...
Microsoft has revamped its performance review ... according to an email that HR manager Lisa Brummel ... November 13, 2013: 12 ...
Performance Management ... SHRM does not accept or undertake a duty of care to the general public regarding this HR standard. ... Q Performance review: ...
1 ARGYLL AND BUTE COUNCIL Performance Review and Scrutiny Committee IMPROVEMENT AND HR 21 st November 2013 MAXIMISING ATTENDANCE: COUNCIL PERFORMANCE July ...
When Peter Gross, an editor in the financial services industry in Virginia, walked into his 2008 yearend performance review, he was feeling pretty good ...
Performance Reviews ... performance review and provides the employee with a copy of the performance ... FAQs 2013 Performance Review.docx
SAFETY PERFORMANCE: A REVIEW November 2013. 2 ... November 2013 . 4 ... performance for the purposes of evaluating either the consequences of work health ...