Performance Improvement

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Information about Performance Improvement

Published on June 8, 2009

Author: joyce1sage

Source: slideshare.net

Performance Improvement Joyce M. Holland, B.S. University of Phoenix Systems Thinking & Performance Measurement Stephen J. Tvorik, Ph D. Social Services Industry Standards

Social Services industry exists to provide care to those persons with social or personal problems requiring financial, supportive, special and rehabilitative services. This does not include those who primarily provide health services Social Services Industry Purpose

Social Services industry exists to provide care to those persons with social or personal problems requiring financial, supportive, special and rehabilitative services.

This does not include those who primarily provide health services

A Self Perpetuating Dynamic System Industry Standards Monitoring Welfare Reform requirements Formalized training and certification programs Voting and Legislative Processes

Industry Standards Monitoring

Welfare Reform requirements

Formalized training and certification programs

Voting and Legislative Processes

Continuous Monitoring The “ What Needs to be done ” Organizational specifications of Social Services established thru legislative charter and the electoral processes. Electorate California Department of Public Social Services County Board of Supervisors

The “ How to Get is Done ” The Processes, Functional and Job specifications of Social Services are formalized through success factors. Continuous Monitoring (cont.) Various Departments, Commissions, agencies, departments. Eligibility Workers, GAIN Services Workers, Social Workers, Clerks, etc. Contractors, Clients, Customers, Participants, What needs to be done

The “ How to Get is Done ”

The Processes, Functional and Job specifications of Social Services are formalized through success factors.

Select a County for Tabular Emissions Data

Los Angeles County Los Angeles County was used as the model by California to monitor a comprehensive implementation of a welfare reform program. LA County set the standard for welfare reform because of the large diverse population of more than nine people serviced annually.

 

Industry Standards #1 Eligibility Standards Percentage of %: - % immunizations; - % school attendance; - % time on aid; - % fleeing felons/drug felons; and - % voucher/vendor payment issuances

Eligibility Standards

Percentage of %:

- % immunizations;

- % school attendance;

- % time on aid;

- % fleeing felons/drug felons; and

- % voucher/vendor payment issuances

Industry Standards #2 Job Creation Performance Standards * Quarterly increase of jobs found reported by 35% * 10% increase in number of contractor agencies hiring Welfare-to-Work program recipients

Job Creation Performance Standards

* Quarterly increase of jobs found reported by 35%

* 10% increase in number of contractor agencies hiring Welfare-to-Work program recipients

Industry Standards #3 Contracting For Services 95% success rate in polite programs and projects Percentage of Service Providers/Contractors meeting objectives.

Contracting For Services

95% success rate in polite programs and projects

Percentage of Service Providers/Contractors meeting objectives.

Illustration

Recommendations Correct areas where data quality is weak, particularly in interagency relations and communications. Much correction is needed, but overall this is an area of strength in terms of the comprehensive plan designed by LA County Upgrade Management Information Systems to enable full network communication between various databases.

Correct areas where data quality is weak, particularly in interagency relations and communications. Much correction is needed, but overall this is an area of strength in terms of the comprehensive plan designed by LA County

Upgrade Management Information Systems to enable full network communication between various databases.

References Los Angeles County Training Academy (2004) Retrieved on April 21, 2004 from : http://www.losangelescountyacademy.org/ New Zealand Qualifications Authority (2000) National Certificate in Social Services. Retrieved on April 21, 2004 from : http://www.tkaito.co.nz/pdfs/nc_socialservices.pdf Certified Employee Organizations (5/1/2003) Coalition of County Unions Retrieved on April 21, 2004 from : http://cao.co.la.ca.us/erd/county_unions.pdf Map: California Counties (2004) Retrieved on April 21, 2004 from : http://www.arb.ca.gov/emisinv/maps/statemap/cntymap.htm

Los Angeles County Training Academy (2004) Retrieved on April 21, 2004 from : http://www.losangelescountyacademy.org/

New Zealand Qualifications Authority (2000) National Certificate in Social Services. Retrieved on April 21, 2004 from : http://www.tkaito.co.nz/pdfs/nc_socialservices.pdf

Certified Employee Organizations (5/1/2003) Coalition of County Unions

Retrieved on April 21, 2004 from : http://cao.co.la.ca.us/erd/county_unions.pdf

Map: California Counties (2004) Retrieved on April 21, 2004 from : http://www.arb.ca.gov/emisinv/maps/statemap/cntymap.htm

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