Pdp It Crisis Ppt

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Information about Pdp It Crisis Ppt
Business & Mgmt

Published on December 20, 2008

Author: jessekedy

Source: slideshare.net

Description

A brief presentation on crisis management in information technology.

Crisis Management and Information Technology Presented by: Jesse Kedy © 2009 Jesse Kedy

Overview Objective: Be able to discuss the following Characteristics of a Corporate Crisis Crisis Management Communication Goals How to Plan for IT Crisis Management Various Tools Available for IT Crisis Management © 2009 Jesse Kedy

Objective: Be able to discuss the following

Characteristics of a Corporate Crisis

Crisis Management Communication Goals

How to Plan for IT Crisis Management

Various Tools Available for IT Crisis Management

Characteristics of a Corporate Crisis (SELL PISS) S urprise E scalating Flow of Events L ack of Information L oss of Control P anic I ntense S crutiny (mainly external) S hort Term Focus © 2009 Jesse Kedy

S urprise

E scalating Flow of Events

L ack of Information

L oss of Control

P anic

I ntense S crutiny (mainly external)

S hort Term Focus

Company Objectives Preserve: Short Term Normal IT Operations Long Term Reputation & Credibility (of Company/ Division) Image (of Company / Brand) Healthy Relationship with Environment © 2009 Jesse Kedy

Preserve:

Short Term

Normal IT Operations

Long Term

Reputation & Credibility (of Company/ Division)

Image (of Company / Brand)

Healthy Relationship with Environment

Communication Features of Successful Crisis Management Timing What companies do and say… Initiative Reach out early and often. Responsibility Don’t deny it but don’t always accept it Openness Within company and with stakeholders Consistency When the company is at stake, have one voice. Honesty The best policy © 2009 Jesse Kedy

Timing What companies do and say…

Initiative Reach out early and often.

Responsibility Don’t deny it but don’t always accept it

Openness Within company and with stakeholders

Consistency When the company is at stake, have one voice.

Honesty The best policy

IT Risks Internal Technical Failures : Internal System Crash Human Error : Pouring Coffee on a Mainframe External Intentional : Hacking/ DoS Attack/ Virus Human Error : Service Provider Crash (Electricity; IT; Security) Outsourcing is an IT and Security Risk © 2009 Jesse Kedy

Internal

Technical Failures : Internal System Crash

Human Error : Pouring Coffee on a Mainframe

External

Intentional : Hacking/ DoS Attack/ Virus

Human Error : Service Provider Crash (Electricity; IT; Security)

Outsourcing is an IT and Security Risk

Planning for IT Crisis Management 1. Appoint Chief Security Officer 2. Appoint IT Crisis Response Team & Rehearse 3. Recognize all Internal/ External Risks 4. Search for Weaknesses 5. Determine Priorities (Short vs. Long-Term) Top 10 Tips to Help you Prepare for an IT Crisis © 2009 Jesse Kedy

1. Appoint Chief Security Officer

2. Appoint IT Crisis Response Team & Rehearse

3. Recognize all Internal/ External Risks

4. Search for Weaknesses

5. Determine Priorities (Short vs. Long-Term)

6. Learn from Others 7. Develop Specific Plans and Stick to Them 8. During Crisis – Log Everything! 9. Plan to Communicate: Keep People Informed 10. Be Prepared not to be Prepared Planning for IT Crisis Management Top 10 Tips to Help you Prepare for an IT Crisis (Cont) © 2009 Jesse Kedy

6. Learn from Others

7. Develop Specific Plans and Stick to Them

8. During Crisis – Log Everything!

9. Plan to Communicate: Keep People Informed

10. Be Prepared not to be Prepared

Crisis Management Tools Operations Web-Based Crisis Management Systems Electronic Data Vaulting and Recovery Systems Facilities Central Station Alarms Emergency Power Generation Fire Suppression Personnel Personal Data Assistants © 2009 Jesse Kedy

Operations

Web-Based Crisis Management Systems

Electronic Data Vaulting and Recovery Systems

Facilities

Central Station Alarms

Emergency Power Generation

Fire Suppression

Personnel

Personal Data Assistants

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