Paula Horn—Technical Writer/Training Specialist

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Information about Paula Horn—Technical Writer/Training Specialist

Published on February 23, 2014

Author: Veyesite

Source: 818.762.7444 Education  Entertainment for Every LifeStyle Paula Horn, PhD—Résumé 1575 Spinnaker Drive 105B, Ventura, Ca 93001 TECHNICAL WRITER / INSTRUCTIONAL DESIGNER Extensive experience in custom development of Technical Documentation, Marketing Communications, and High Tech solutions in print, electronic, multimedia, and Web-based tools that are clear, well designed, accurate, visually appealing, and instructionally sound to meet organizational goals in corporate, high tech, bioscience, healthcare, training, marketing, utility, research, government, military, and entertainment organizations. Systematic, structured, cost-efficient approach to content management of documentation including technical documentation (user guides, Standard Operating Procedures [SOPs], policy/procedure guides, manuals, proposals, reports, flyers, guidelines, and business processes); web-based multimedia including mobile training, smart media, eLearning, FAQs, white papers, one sheets, blogs, meetings, slideshows, and videos); and regulatory compliance (Sarbanes–Oxley [SOX], ISO, and FDA). High level of energy, curiosity, creativity, business analysis, organization, communication, customer focus, flexibility, and information management skills in providing technical solutions to management, business analysts, end users, customers, vendors, and the public. Consulting Services are described below followed by Publications and Productions and Skill Sets. CONSULTING SERVICES Project Ventura County Area Agency on Aging (VCAAA) May 2012–present Medicare/Covered CA APR 1988–PRESENT Job Functions Designed, developed, and supported Plain Spanish/English marketing media, training, and documentation for Ventura County Area Agency on Aging (VCAAA) for Medicare/Covered CA: ▼ Designed, developed, and published documentation, training, and marketing media in Plain English/Spanish including presentations, ecommerce, intakes, reports, flyers, promotions, photos and videography for events (Fraud Prevention Summit; Medicare Info Event, Family Care Fair, DMEPOS Event, Medicare One Stops, and eLearning). ▼ Participated in Medicare Annual Enrollment AIP (Call Center, scheduling, intakes, reports) ▼ Participated in Covered CA (CC) Initial Enrollment Period IEP as Certified Educator/Outreach); worked CC Booth with Leads (iPAD Wi-Fi Cellular (Calculator/Agents) ▼ Completed online intakes, medical reports, and media for One Stops Shops, Workshops, Enrollment, and Appeals for Medicare, CC, and BEC (Benefit Enrollment Center). Editage Research articles 3/09–3/11 (P/T) Technical Editor (Medical Science) Dako (Denmark) Professional Services Research Department Documentation 7/08-11/08 Lead Technical Writer (Medical Devices) IBM Corporation (cgs) Application Services, Learning Development 9/07–12/07 Thalassemia Support Foundation ThalaPedia 4/07–9/07 Amgen (Hudson) Training Department 2 eLearning modules 11/06–1/07 Technical Writer / eLearning Edited, proofread, formatted, desktop published, and localized upcoming online scientific research and web content with rapid turnaround (~100) from Far East to American/British English using databases in medical science, bioscience, and IT / IS. Content included clinical trials, LIS /d HIS, FDA/ISO/IEEE, ICD, radiology, biotech, pharma, and diseases, and conditions. Lead international matrix team in analysis, design, development, publication, production, localization, and compliance of web-based documentation for new biomedical robotic devices: ▼ Developed documentation system of Basic, Advanced, and Administration Autostainer guides for Research and Histotechnology Departments for use by hospitals and research facilities. Photographed and videotape usage of device and ancillary medical tools. ▼ Documented FDA / ISO safety guidelines for medical device compliance: FDA 21 CFR Part 820 (Quality System Regulation); 21 CFR Part 82 1 Device Tracking; 21 CFR Part 806 Medical Device Reporting; and 21 CFR Part 11 (Electronic Records and Electronic Signatures). ISO 9000 Series of Standards; ISO 13485:2003; Council Directive 93/42/EEC June 1993 (Medical Device Directive); Canadian Medical Device Regulations; 21 CFR Part 11 (Electronic Records / Electronic Signatures). Instructionally designed WBT (web-based training) simulations from Instructor-Led Training (ILT) to update two telecommunication courses for AT&T service personnel (on BM ThinkPad. Content included all project simulations (MS Office, SameTime, MS NetMeeting). Wikipedia Editor With Interactive Multimedia Professor from USC, produced Thalapedia wiki for Thalassemia parents and pediatric patients on characteristics, severity, and treatment. Technical Writer /Instructional Designer (Pharma) Instructionally designed, developed, and produced eLearning modules for AMGEN Orientation in AMGEN style (ISO, SOX, FDA/21 CFR Part 11, and pharmacopoeia compendia). ▼ Quality Agreements, Performance Level (LMS exam) on legal guidelines for FDA compliance and policy/procedures for generating supplier contractual agreements. ▼ Supplier Audit/Quality Management Database, Awareness Level (Introduction of series). from technical documentation and SME’s (IT managers and DBA). Paula Horn PhD—Résumé, p 2 of 4 CONSULTING SERVICES—CONT Project MetLife Investors IT Application Development Department 2004 and 2005 (2 projects) Job Functions IT Technical Writer Researched, designed [mapped], developed, validated, and produced documentation, training, process flows, and functional specs for web-based n-tier MS.NET infrastructure (Adobe Premium, MS Office, Visio, Rationale Suite, and Clearcase) with AMA Manual of Style, Chicago Guide, and IEEE /MS Guidelines: ▼ Documented the IT Application Department infrastructure including network security, backup, and disaster recovery with SOX/ISO Best Practices (2004). ▼ Designed/developed IT functional specs and requirements docs (VBA, C#) (2003–4). Allianz Global Risks IT Client Services/ Security Department 2004 SOX Technical Writer Kinko’s / KODAK Kinko’s Digital Photo Center 2001 Technical Writer (Kodak Photo Center) Canon Medical Systems IT Marketing Canon PACS / Picture Archiving Communications System 2000 Technical Writer (Medical Radiology Systems) Apex Fitness Group Dietary Supplementation 2004 and 1999 Science Editor/Instructional Designer KPMG / WDC (Western Digital Corp) QIS / Quality Information System Data Warehouse 1997–1998 Multimedia Writer Southern CA Edison (SCE) SCE TAS/Task Accounting System 1997 Technical Writer / Instructional Designer Produced documentation and marketing tools for the IT Security Department (MS Office, Visio, Lotus Notes, Adobe Photoshop/Illustrator/Acrobat): ▼ Designed/developed documentation, training, and marketing documents including Awareness document, Announcement, Procedure Guide, and collateral media to market, train, and support new Shred-It program in the U.S (Acrobat, HTML). ▼ Designed/developed Sarbanes-Oxley (SOX) documentation for Assistant Vice President documenting enterprise infrastructure including security, viruses, netbackup, and disaster recovery for MS.NET architecture (VBA, C+, C#, Perl). ▼ Designed/developed IT documentation function, including documentation repository, policy / procedures, master documents, templates, charts/diagrams, photo/graphics. Instructionally designed, developed, and desktop published documentation training for the KODAK Digital Photo Center for Kinko/KODAK joint venture. Documentation included staff procedure guides and training for store personnel, business, financial, and sales/marketing (MS Office/PowerPoint, Adobe Suite [Photoshop, Illustrator, Acrobat, HTM]). ▼ Produced KODAK Digital Photo Center Policy & Procedure Guide using information mapping, along with current advances in business analysis and digital multimedia. ▼ Produced the Kinko Digital Workstation Procedure Guide and the Kinko Digital Photo Center Maintenance Guide, a competitive system to the KODAK Digital Photo Center. ▼ KODAK Digital Photo Center is still used by many vendors in similar configuration. Developed and desktop published initial documentation and notebook presentations for supporting and marketing Canon PACS hospital teleradiology system (MS Office with PowerPoint and Adobe Suite) with FDA (21 CFR Part 11 and ISO 9000): ▼ Designed/mapped, developed, validated, and published Canon PACS System Integration Guide and Canon PACS Policy/Procedure Guide for Canon teleleradiology system (MS Server and VB applications). ▼ Produced training tools, graphics, and Canon digital photos for system integrators, sales reps, developers, hospital staff, scientists, and management. Instructionally designed, produced graphics, edited, desktop published validated, and pitched to publisher An Evaluation of Popular Fitness Enhancing Supplements for Neil Spruce, a 500-page biochemistry textbook and educational publisher’s proposal. Proposal accepted and long-term relationship established, leading to additional books using AMA Manual of Style, CBE Scientific Style and Format Mosby’s Illustrated Medical Dictionary. Established multimedia training function, working with V.P., training, mechanical engineers, and IT/IS to produce modular 20+ V.P. presentations for Fortune 500 executives during initial 2-year phase of 5-year, Web-based, data warehouse to track hard disk components for suppliers, vendors, and OEMs (MS PowerPoint, Adobe suite): ▼ Analyzed, mapped, developed, and produced V.P. [QIS] presentations and training. ▼ Analyzed, developed, and desktop published annual reports and quarterly budget approval meetings for Board of Directors; QIS budget/project approved during cutbacks. ▼ QIS became major profit center, turned around company with contract (re)-extended. Designed, developed, edited, and desktop published workshops for SCE TAS/Task Accounting System, Fujitsu 500 pentop and remote proxima for SCE matrix organization: ▼ Produced TAS Simulation workshop, including Facilitators' Guide, Users' Guide, and presentations to train SCE employees from prototype and specs. ▼ Collaborated with external programmers in updating MS Windows 3.1 version to MS Windows 95 version to make the application intuitive and easy to learn and use. Paula Horn PhD—Résumé, p 3 of 4 PUBLICATIONS AND PRODUCTIONS Paula Horn (, Facebook, LinkedIn, SlideShare) Paula Horn/VeyeSite (YouTube, MySpace, Twitter, BlogSpot, Picasa) Horn Studio (Buzzfeed, Digg, orkut) Medical reports, forms, presentations, record-keeping, promotions, photos, and videos (Ventura County Area Agency on Aging, California Department of Aging (CDA) 2012–2014) Medical documents edited and localized for submission, including ~25 clinical trials (~100, 2009–2010) Basic, Advanced, and Administration Guide for diagnostic robot and reagent kits, DAKO, 2008 [Sony camcorder] Web-based eLearning with LMS simulations for Nortel/OPTera, IBM Corporation, 2007 Thalapedia Patient Website, Thalassemia Support Foundation, 2007 [Sony digital camera] AMGEN Supplier Quality Agreements [Legal Contacts], Performance Level, Captivate eLearning, 2006) AMGEN Supplier Audit/Quality Management Database, Awareness Level, Captivate eLearning (2006) SHRED-IT Awareness Document, Announcement, and Procedure Guide (Allianz IT Security/Client Services, 2004) Sarbanes-Oxley (SOX) compliance documentation (Allianz IT Security/Client Services, 2004) 20+ WDC V.P presentations for executives (Western Digital Corp Data Warehouse) [KODAK digital camera] Evaluation of Popular Fitness Enhancing Supplements, biochemistry textbook and proposal [Sony digital camera] Canon PACS [Teleradiology] System Integration Guide and interactive presentations [Canon digital cameras] Task Accounting System (TAS) Workshop, Southern California Edison (SCE) [Disposable cameras] QAD Annual Report and Survey, QAD, Carpenteria, CA KODAK Digital Photo Center Policy & Procedure Guide [Canon digital camera] Eight award-winning catalogs and newsletters for five Fortune 500 companies, Catalog Manager, Merisel Mosaic Browser Guide, Quarterdeck Systems, Santa Monica, CA WITS (Warranty Information Tracking System) User Guide, Metrolink/SCRRA, Los Angeles, CA dBASE User Guide and dBASE MAC User Guide (InfoWorld “A” rating) Xerox Consultants' Handbook [Xerox Star] Xerox Instructional Design and Development Procedures (Mager workshops/2 instructor-led and one self-paced) Army TacFire Artillery System (A/V and WBT drill and practice), RAND/System Development Corporation, CA HMO/PPO Virtual Nursing Hospital Presentations (hospitals/internal staff) HONORS AND ORGANIZATIONS Who’s Who Listings including American/International Women and Business Women, including 2014 Local Groups including STC, ASTD, ISPI, Phi Delta Kappa, LAMG, AFI, MENSA, .MAC, and AVID EDUCATION PhD MA MS BA Education (Instructional Technology) major, Evaluation minor, Spanish / Statistics languages, USC, CA Educational-Psychology major, Reading minor, NYU, NY Secondary English Education, Hofstra University, NY English major (Psychology and Spanish minors), Albany State University, NY SKILL SETS Technical Documentation Full scope writing / editing (Eng-Span) Technical documentation Infrastructure/functional specs Document design /development Instructional design / development Evaluation/ user test Manuals/user guides Standard Op. Procedures (SOPs) Job aids / crib sheets Desktop publishing (DTP Graphics / multimedia /new media Podcasts, BLOGS, new media Style guides/templates/macros Marketing Communications Full scope media production Integrated sales / marketing / PR Technology marketing Business analysis / R&D Annual Reports / Proposals Focus groups/ field tests Global presentations (Eng-Span) Sales / marketing communications Business communications Web content / white papers / FAQs Vendor catalogs / data sheets Newsletters / house organs (10) AVID/Final Cut, Final Draft + A/V Multimedia CD-Rs/DVD-Rs High Tech OS: IBM mainframe, Sun UNIX, AS/400, MS Windows 8, Mac OS X Multimedia: Digital camcorders and cameras, SnagIT, Adobe Suite (FrameMaker, Photoshop, Illustrator, InDesign, Acrobat, Adobe Studio (DreamWeaver/ Flash/ FireWorks), Final Draft, Final Cut MS Office 2003/4/7/8: Word, PowerPoint, Visio, Excel, Access, Project, SharePoint, FrontPage, Publisher, Paint MS.NET Web-based enterprise systems ECOs, .NET, SQL server, 2003 enterprise, 2000 client server/ NT / VBA Telecommunications (Military, Telecoms TCP/IP, HTML, XML, CSS, Java, J2EE, C++, C#, Perl

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