Patient Opinion - presentation at ScotWeb2

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Information about Patient Opinion - presentation at ScotWeb2
Health & Medicine

Published on November 5, 2008

Author: jamesfm

Source: slideshare.net

Description

Patient Opinion is a UK site which enables people to feed back about their health care

Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk

 

Patient feedback on the web? Too late! It’s happening already

 

 

 

 

Can the web help create social value from feedback?

 

 

 

 

About half of our feedback is positive

 

But some patients have a bad experience

 

 

 

Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public

What Patient Opinion does Navigation Translation Privacy Incentives for NHS response Incentives for improvement Patients Services

Navigation

Translation

Privacy

Incentives for NHS response

Incentives for improvement

Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged

Types of feedback

Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population

Future plans

Where now? Feedback is a start But can it make services better? Incentives for responsiveness Web tools for supporting change Service level change Individual level change “ Co-creation” Can users and staff work together?

Feedback is a start

But can it make services better?

Incentives for responsiveness

Web tools for supporting change

Service level change

Individual level change

“ Co-creation”

Can users and staff work together?

Sustaining Patient Opinion

Sustaining Patient Opinion Aim: an ethical and sustainable business Subscriptions NHS organisations Patient groups, MPs, others Subscriptions aim to Broaden and deepen involvement Encourage responsive services Create public value from public feedback

Aim: an ethical and sustainable business

Subscriptions

NHS organisations

Patient groups, MPs, others

Subscriptions aim to

Broaden and deepen involvement

Encourage responsive services

Create public value from public feedback

www. patientopinion .org.uk Visit us to find out more

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