Part 9 Use a table of contents (procedure writing)

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Information about Part 9 Use a table of contents (procedure writing)

Published on June 20, 2016

Author: JoanneSorensen


1. 20 June 2016 9. USE A TABLE OF CONTENTS Make information visual

2. 20 June 2016 A valuable tool for busy readers is to include a table of contents in long or complex procedures. Photo source: Unsplash ( Joao Silas) It summarises the contents and acts as an introduction. It helps readers anticipate the contents. And, it relates the procedure to their needs.

3. 20 June 2016 Because people who read to do are looking for answers to a particular problem, we can make the table of contents relevant to these readers if we remove ambiguous headings or headings containing long noun strings or multiple adjectives that are hard to understand. Stacked adjectives

4. 20 June 2016 We should use clearer, task-based headings that are written from the reader’s point of view.

5. ABOUT me People tell me that they want their procedures to support people’s performance; so I help them. I help people when their procedures don’t work. I write procedures for people who want to reduce the challenges and error traps associated with procedure use. I edit procedures against standards, programs, and best practices. I take a risk and research-based approach and I base my recommendations on industry standards and best practices. I coach and mentor people who have other jobs (people who are not professional writers) and help them improve their procedure development and writing skills. I develop formats for procedures that provide structure for writers and readers. I also develop style guides to support standardisation and consistency of procedure content. I review and analyse procedural practices programs. I give advice to leadership teams about how procedural practices can be improved and integrated with governance, improvement, and compliance programs. Read more of my ideas at: Web: Blog:

6. Connect with me Web page: Blog: Email: SESSION 10: USE TASK-BASED HEADINGS Ready to view the next set of slides?

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