Part 8 make information visual (Procedure writing)

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Information about Part 8 make information visual (Procedure writing)

Published on June 20, 2016

Author: JoanneSorensen


1. hoto source: Unsplash (Gregory Bourolias) 8. MAKE INFORMATION VISUAL Persuade people to read

2. 20 June 2016 One way of persuading people to read is to make information visual. If we combine words with visual aids, we give people an organised structure. Photo source: Unsplash ( Joao Silas) This helps people to scan and find important information. Helps them read and understand Encourages them to continue reading.

3. Table of contents Short, task-based headings Diagrams, photos, drawings Decision trees, flow charts, process maps Numbered or bulleted lists Predictable design and format Icons and navigation Standard coding of key words Step-action tables Trouble-shooting tables Standard use of highlighting Chunking information Label instructions, concepts, and reference material Screen shots and form shots Labels for warnings, cautions and notes Ways to achieve this

4. ABOUT me People tell me that they want their procedures to support people’s performance; so I help them. I help people when their procedures don’t work. I write procedures for people who want to reduce the challenges and error traps associated with procedure use. I edit procedures against standards, programs, and best practices. I take a risk and research-based approach and I base my recommendations on industry standards and best practices. I coach and mentor people who have other jobs (people who are not professional writers) and help them improve their procedure development and writing skills. I develop formats for procedures that provide structure for writers and readers. I also develop style guides to support standardisation and consistency of procedure content. I review and analyse procedural practices programs. I give advice to leadership teams about how procedural practices can be improved and integrated with governance, improvement, and compliance programs. Read more of my ideas at: Web: Blog:

5. Connect with me Web page: Blog: Email: SESSION 9: USE A TABLE OF CONTENTS Ready to view the next set of slides?

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