Published on June 21, 2016
1. Copyright © Concept Editing 2015 21 June, 2016 20. TEST YOUR PROCEDURE Photo source: Unsplash (Julia Komarova)
2. Copyright © Concept Editing 2015 Because expert writers and designers may only be able to predict less than half of the problems readers will experience, we need to do more than apply expert knowledge. Photo source: Unsplash (Joanne Boj) Photo source: Unsplash (Scott Webb)
3. To gain substantial improvements, we need to ensure the document meets the needs of the readers and is accurate and usable.
4. Copyright © Concept Editing 2015 Ask users to think out loud as they use the procedure. What questions do they ask? Ask users to read and do the procedure. Do they take the correct action? We can achieve this through user testing.
5. Copyright © Concept Editing 2015 Listen to their questions It says “Drain slowly” How slowly is that? “Drain the tank at a rate of 5 litres per hour
6. Copyright © Concept Editing 2015 How rusty? If the panels are rusty, place an order for a new tank If over half of the panels are rusty, place an order for a new tank
7. How long? Leave the hatch open for a brief time. Leave the hatch open for 5 minutes
8. When is it relevant? If relevant, test the product. If the product has passed its expiry date, test the product
9. Did they read … And ask How? Orally or by email? Advise your supervisor of the results. Send an email to your supervisor outlining the results
10. Every 2 months or twice a month? On a bimonthly basis, inspect the condition of the roof Every fortnight, inspect the condition of the roof.
11. Copyright © Concept Editing 2015 Did they look where you expected? How long does it take them to find it? Ask the testers to find specific information in the procedure
12. These tests take time. But, they may also reduce the costs associated with revisions and updates, and repairs and rework that are needed because users did not understand the instructions.
13. And, may also reduce the cost of time spent resolving customer complaints because of poor compliance to procedures that weren’t understood.
14. ABOUT me www.joannesorensen.com People tell me that they want their procedures to support people’s performance; so I help them. I help people when their procedures don’t work. I write procedures for people who want to reduce the challenges and error traps associated with procedure use. I edit procedures against standards, programs, and best practices. I take a risk and research-based approach and I base my recommendations on industry standards and best practices. I coach and mentor people who have other jobs (people who are not professional writers) and help them improve their procedure development and writing skills. I develop formats for procedures that provide structure for writers and readers. I also develop style guides to support standardisation and consistency of procedure content. I review and analyse procedural practices programs. I give advice to leadership teams about how procedural practices can be improved and integrated with governance, improvement, and compliance programs. Read more of my ideas at: Web: www.conceptediting.com.au Blog: www.joannesorensen.com
15. Connect with me Web page: www.conceptediting.com.au Blog: www.joannesorensen.com Email: firstname.lastname@example.org au.linkedin.com/in/joannesorensen SESSION 21: EDITING AND PROOF READING Ready to view the next set of slides?