Part 12 use bulleted lists (procedure writing)

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Information about Part 12 use bulleted lists (procedure writing)

Published on June 20, 2016

Author: JoanneSorensen


1. 20 June 2016 12. USE BULLETED OR NUMBERED LISTS Make information visual Photo source: Unsplash (Redd Angelo)

2. Bulleted and numbered lists not only add white space, but create visual patterns that can give structure to a procedure. Photo source: Hubspot Researchers have found that people respond to recurring patterns of text and the consistent pattern of a list makes information easier to grasp.

3. One researcher reports that lists can improve usability by 47%. 47%

4. Numbered lists If you want a user to do steps in sequential order, use alpha numeric indicators. Photo source: Unsplash Tim Evans

5. An example (before) 7.1.4 Temperature of Test Observe the test room temperature and adjust the sample temperature  2 °C of the test room temperature. In temperature regions or in an air conditioned test room, samples may be cooled to below 18 °C where the sample temperature exceeds this temperature. In tropical regions where the test room temperature is not controlled, samples may be cooled to below 28 °C. Viscous samples should be heated to the minimum temperature necessary to achieve sufficient fluidity. Where this results in the sample temperature being more than 2 °C from ambient, use a constant temperature bath to maintain an even temperature throughout the test duration.

6. An example (after)

7. Bulleted lists If the order of the items in the list is not important, then use bullets or dashes. Photo source: Unsplash Bruno Martins

8. An example (before) Apparatus: Hydrometers of glass, graduated in Density at 15°C (g/ml) each covering a range of 0.050 and graduated in 0.0005 g/ml or 0.5 kg/m sub divisions. The standard unit of measurement is kg/m although other units – kg/l and g/ml are still used. (Note kg/m will be used in the following examples). To ensure prescribed accuracy, these must be BS 718 or ISO 649/1 L50 SP Series.

9. An example (after) Hydrometer specifications that apply to this procedure: • Graduates in density at 15°C (g/ml) • Graduates in 0.0005 g/ml or 0.5 kg/m sub- divisions ₋ Covers a range of 0.0050 ₋ Complies with BS 718 or ISO 649/1 L50 SP

10. When we use lists, we help people to scan, make information easier to read, and create smaller, more digestible chunks of information. Photo source: Unsplash (Noe Araujo) EASY TO SCAN EASY TO READ CREATE MANAGEABLE CHUNKS

11. ABOUT me People tell me that they want their procedures to support people’s performance; so I help them. I help people when their procedures don’t work. I write procedures for people who want to reduce the challenges and error traps associated with procedure use. I edit procedures against standards, programs, and best practices. I take a risk and research-based approach and I base my recommendations on industry standards and best practices. I coach and mentor people who have other jobs (people who are not professional writers) and help them improve their procedure development and writing skills. I develop formats for procedures that provide structure for writers and readers. I also develop style guides to support standardisation and consistency of procedure content. I review and analyse procedural practices programs. I give advice to leadership teams about how procedural practices can be improved and integrated with governance, improvement, and compliance programs. Read more of my ideas at: Web: Blog:

12. Connect with me Web page: Blog: Email: SESSION 13: CONTROL HOW PEOPLE INTERPRET YOUR TEXT Ready to view the next set of slides?

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