Published on March 10, 2014
Patient Liaison Network Country Health SA Local Health Network (CHSALHN) Use of the Operational Business Intelligence (OBI) Dashboard in country South Australia
Pam Pratt Patient Liaison Network Coordinator CHSALHN
Patient Journey Initiative The Patient Journey Initiative aims to improve the outcomes for people living in country South Australia needing to access health services locally, regionally & from Adelaide-based services
Patient Liaison Nurse The CHSA Patient Liaison Nurse (PLN) role at country hospital sites formally began in 2007 Rural Liaison Nurses or Patient Liaison Contacts at Major public hospitals within the metropolitan area Patient Liaison Network
Operational Business Intelligence (OBI) Dashboard SA Health completed the work to develop and implement a near to real time ‘dashboard’ in the areas of inpatients, emergency departments and elective surgery across all metropolitan hospitals
Access on SA Health Web site The hospital dashboards provide up-to-date information about the State’s metropolitan public hospitals Number of patients in Emergency Department and Inpatient areas Data is updated from each hospital every 30 Minutes The Elective Surgery Dashboard provides a daily snapshot of public hospital elective surgery waiting list activity.
Emergency Department Status
Country Patients in Metro Information available about country inpatients in metropolitan hospitals with stays greater than one day Country patients are ‘flagged’ at broad category level
Detailed Access Access to patient lists/names was restricted Patient Liaison contacts in country hospitals
ALLOCATION Patient Liaison Contacts were given access to the patient list for patients from their region, as per Post Codes. Their log-on details included a User Name: Pam Pratt Password: ……………
Country Patient Lists
Advantages Quick and easy to use
Monitor Patients Progress
Commence Discharge Planning
Decrease Occupied Bed Days
Good News Story The Clinical Liaison Nurse organised admission to local country hospital six weeks earlier than originally planned Home on weekends with wife Opportunity for Occupational Therapist to act on deficits that would have affected a direct discharge home. (Clinical Liaison Nurse/ Hospital in the Home Coordinator, Port Pirie Regional Health Service)
Good News Story Contacted patient having elective surgery in Metro Discharge himself against medical advise Post op complications - staying longer Remained for extra days required then discharge (Patient Liaison Officer, Kangaroo Island Health Service)
Conclusion The OBI Dashboard has proven to be an excellent resource for country hospitals to allow viewing of local patients in metro, monitoring of their progress and initiating transfers back.
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