Published on November 18, 2013
Overview of User Research for Design & Development Michelle Yaiser Instructional Designer, Adobe email@example.com @MichelleYaiser
Why research? • • • • • Your customers are not you Not knowing users can be costly Your customers are probably not who you think they are Your users are not all the same Finding out who your customers are, what they want, and what they need is the start of figuring out how to give it to them
General research goals • • • • Exploratory - helps define the problem Descriptive - describes the situation Evaluative - how are we doing? Casual - unintended consequences
Research Stages 1. Plan 2. Recruit 3. Conduct 4. Analyze 5. Communicate
1. Plan • Research goals - why? • • • Use statements based on verbs - describe, evaluate, identify You’ll never finish if you understand or explore Schedule - what and when? • • Goals will lead you to certain types of research Budget - how much? • Money, time, and people will narrow the list of methods
What do you want to learn? • Users • • • Descriptive, Evaluative Interviews, Surveys, Usability Testing, A/B Testing Product • • Evaluative, Casual, Exploratory, Descriptive Usability Testing, Heuristic Analysis, Competitive Analysis
What do you want to learn? • Competition • • • Analytic, Evaluative SWOT Analysis, Brand Audit Organization • • Descriptive, Exploratory, Casual Interviews, Contextual Inquiry, Literature Review
2. Recruit • • • Question all assumptions about users Always more work than anticipated Should you use a recruiter?
2. Recruit 1. Who is your target? 2. Find people who are part of one of the targets 3. Convince them to participate
2. Recruit • A good participant is • • • • part of your target audience articulate honest willing to participate
3. Conduct • Categories of methods • • Quantitative Qualitative
Quantitative • • • • • • aka - Surveys Describe your users Find out how satisfied your users are Find out what users (current and potential) value Can be done quickly and cheaply Easy to be done very poorly giving your data no statistical or any other significance
Qualitative • Interviews • • • • • • Structured and Unstructured Field observations Usability testing A/B Testing Heuristic Analysis Card sorting
Questions • • • • • • Avoid judgmental language Never say the participant is wrong. Don’t use peer pressure Listen carefully to the questions people ask you. Be aware of your own expectations Avoid binary
Questions • Concentrate on immediate experience • • Behavior is a better indicator of future behavior than than predictions. Focus on the person answering it • • “Is this useful?” versus “Is this useful to the work you do right now?” Don’t force opinions • Even if they don’t have one they will pick one.
Questions Focus on single topic Strongly Disagree I drank coffee and ate grasshoppers this morning for breakfast. I drove or walked to the conference this morning. Disagree Neutral Agree Strongly Agree
Questions Provide an answer or leave it open-ended What did you eat for breakfast this morning? a. Beagle-Beaked-Bald-Headed Grinch b. Chuggs c. Funicular Goats d. Nizzards
Questions Answers need to be mutually exclusive What did you eat for breakfast this morning? (select one) a. Eggs b. Bacon c. Coffee d. Juice
4. Analyze • • • • • Prepare your data Stats Charts and graphs Find patterns and themes in the data Consolidate lists of all of the tasks in a workflow
5. Communicate • • • • Personas Scenarios Task analysis Experience Models
Objections • • • • • • • Not enough time Not enough money No tools No one knows how We already know users and issues Research will cause a change in scope CEO going to tell us what to do anyway
Resources • Observing the User Experience: A Practitioner's Guide to User Research by Mike Kuniavsky, Andrea Moed, Elizabeth Goodman • Just Enough Research by Erika Hall • Designing for the Digital Age: How to Create Human-Centered Products by Kim Goodwin • Learning From Strangers: The Art and Method of Qualitative Interview Studies by Robert Weiss • Social Research Methods: Qualitative and Quantitative Approaches by Lawrence Neuman • The Practice of Social Research by Earl Babbie • Survey Research Methods by Earl Babbie • http://www.aiga.org/ethnography-primer/ • http://userfocus.co.uk/articles/index.html • http://www.nngroup.com/articles/
Questions? THANK YOU! firstname.lastname@example.org @MichelleYaiser
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