Outsourcing: View from the Trenches in Technology on Wall Street

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Information about Outsourcing: View from the Trenches in Technology on Wall Street

Published on March 6, 2009

Author: gscouncil

Source: slideshare.net

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Presentation by Janusz Jan Stopa, Vice President at JP Morgan, at Global Sourcing Council Conference at Stevens Institute of Technology

Manila/New York International Videoconference – February 9, 2009 Outsourcing: View from the Trenches in Technology on Wall Street Janusz Jan Stopa* *Views presented are personal and do not represent those of Mr. Stopa’s employer

Outsourcing ... to get job done, efficiently . View from the trenches *Views presented are personal and do not represent those of Mr. Stopa’s employer

*Views presented are personal and do not represent those of Mr. Stopa’s employer Current Environment: Reality different than the perceived “big-picture” Predictions, models, statistics, plans, etc. – very much all are wrong. What are current critical requirements? Outsourcing is a hot topic No clear decisions No clear direction No more “typical” scenario High unpredictability, high risk Preserving core business Lack of “constructive optimism” The whole world is changing- many threats, many new opportunities

What are current critical requirements?

Outsourcing is a hot topic

No clear decisions

No clear direction

No more “typical” scenario

High unpredictability, high risk

Preserving core business

Lack of “constructive optimism”

The whole world is changing- many threats, many new opportunities

*Views presented are personal and do not represent those of Mr. Stopa’s employer IT outsourcing: support, testing, “technical administration”, software development, infrastructure, B/A, business processes Standardization, commoditization, low-cost ... through low-cost labor. Two types: Staff augmentation (“additional resources”)‏ Function/Project Interesting: expertise hardly an added value Two characters: “ natural business fit” mandated

Standardization, commoditization, low-cost ... through low-cost labor.

Two types:

Staff augmentation (“additional resources”)‏

Function/Project

Interesting: expertise hardly an added value

Two characters:

“ natural business fit”

mandated

*Views presented are personal and do not represent those of Mr. Stopa’s employer Top 10 Critical Requirements from the Real World: Understand your client, the business and needs, help create competitive advantage Clearly define and communicate your value proposition Focus on excellent communication on all levels Minimize impact of cultural differences (and time zones)‏ Ensure very high quality of your service Cooperate (... and treat all people as people)‏ Foster Innovation Create efficiencies Ensure transparency, flexibility, accountability Create market with fair competition

Understand your client, the business and needs, help create competitive advantage

Clearly define and communicate your value proposition

Focus on excellent communication on all levels

Minimize impact of cultural differences (and time zones)‏

Ensure very high quality of your service

Cooperate (... and treat all people as people)‏

Foster Innovation

Create efficiencies

Ensure transparency, flexibility, accountability

Create market with fair competition

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