Outsourcing life cycle

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Information about Outsourcing life cycle

Published on March 12, 2014

Author: dawood2

Source: slideshare.net


This presentation is an attempt to demystify IT outsourcing and provide a simple explanation of the needs, business drivers and life-cycle expected.

OUTSOURCING DEMYSTIFIED Tips and Techniques for Successful OutsourcingMasaf Dawood March 2014

Outsourcing – Overview Outsourcing Is a way to benefit from increased efficiency for the company and get more productivity per unit of revenue.

Case for Outsourcing  Company in financial Distress (Outsourcer)  Staff Augmentation (Project Work)  Skill Sets (Complexity)  Scale (Geographical)

Chaos Precedes Order  Outsourcing Is inherently disruptive!!!  Disrupts Work  Displaces People

Outsourcing Life-Cycle  Pre-Award Bid Process Post-Award

Outsourcing Pre-Award  Business Case  RFP Development  Bid Management

Outsourcing RFP Process  RFP Spec’s and Requirements  RFP Issuance  Vendor Selection

Outsourcing Post-Award  Vendor Down Select  Site Visits  Base lining

Outsourcing Post-Award (continued)  Transition Initiation  Hand-off to Operations  Close-Out

Outsourcing – Success Factor ($$$) A Successful Outsourcing Transaction is one that meets/exceeds “Business Case” to deliver forecasted savings and productivity improvements.

Outsourcing – Success Factor (SDE) A Successful Outsourcing Transaction is one that assists the users and business to meet its objectives and hence provide Service Delivery Excellence (SDE).

Outsourcing – Success Factor (CI) A Successful Outsourcing Transaction relationship is one continues to improve its workflow and efficiencies to delivery more value to its client.

Outsourcing -Summary  Outsourcing is disruptive (hence plan for Change management).  Outsourcing requires innovation and investments in the service delivery team’s (up skill the team’s) and infrastructure to be successful.  Focus on long term relationship building and avoid “SLA- Stalling” to defend the turf and teams.

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