Published on March 12, 2014
OUTSOURCING DEMYSTIFIED Tips and Techniques for Successful OutsourcingMasaf Dawood March 2014
Outsourcing – Overview Outsourcing Is a way to benefit from increased efficiency for the company and get more productivity per unit of revenue.
Case for Outsourcing Company in financial Distress (Outsourcer) Staff Augmentation (Project Work) Skill Sets (Complexity) Scale (Geographical)
Chaos Precedes Order Outsourcing Is inherently disruptive!!! Disrupts Work Displaces People
Outsourcing Life-Cycle Pre-Award Bid Process Post-Award
Outsourcing Pre-Award Business Case RFP Development Bid Management
Outsourcing RFP Process RFP Spec’s and Requirements RFP Issuance Vendor Selection
Outsourcing Post-Award Vendor Down Select Site Visits Base lining
Outsourcing Post-Award (continued) Transition Initiation Hand-off to Operations Close-Out
Outsourcing – Success Factor ($$$) A Successful Outsourcing Transaction is one that meets/exceeds “Business Case” to deliver forecasted savings and productivity improvements.
Outsourcing – Success Factor (SDE) A Successful Outsourcing Transaction is one that assists the users and business to meet its objectives and hence provide Service Delivery Excellence (SDE).
Outsourcing – Success Factor (CI) A Successful Outsourcing Transaction relationship is one continues to improve its workflow and efficiencies to delivery more value to its client.
Outsourcing -Summary Outsourcing is disruptive (hence plan for Change management). Outsourcing requires innovation and investments in the service delivery team’s (up skill the team’s) and infrastructure to be successful. Focus on long term relationship building and avoid “SLA- Stalling” to defend the turf and teams.
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