OT Salary Guide 2017

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Information about OT Salary Guide 2017

Published on January 5, 2017

Author: GiselaWhite

Source: slideshare.net

1. FOR ADMINISTRATIVE PROFESSIONALS 2017 SALARY GUIDE

2. All trademarks contained herein are the property of their respective owners. 1 Welcome to the OfficeTeam 2017 Salary Guide 2 About the Data in the Guide 4 Hiring Trends in the United States 8 Spotlight: Healthcare Hiring Trends 10 Administrative Salaries: United States 13 Local Market Variances: United States 16 Hiring Trends in Canada 18 Administrative Salaries: Canada 20 Local Market Variances: Canada 22 A Hiring Checklist — The 12 Basic Steps 24 The Career City Index: Making the Most of Location 26 About OfficeTeam 28 Worldwide Locations TABLE OF CONTENTS officeteam.com/salary-center For the latest news on compensation and hiring trends, visit our Salary Center.

3. 1 WELCOME TO THE OFFICETEAM 2017 SALARY GUIDE Competitive compensation is critical in the tug-of-war companies are waging over skilled professionals today. It’s also a firm’s best line of defense against losing top talent. To recruit and retain the best people, more employers are willing to negotiate compensation. But to succeed, hiring managers must keep up with the most current pay rates for these professionals. That’s why, for decades, we have published our annual OfficeTeam Salary Guide to help employers evaluate compensation trends and develop a talent strategy. We’ve tapped our deep networks to identify the latest salary ranges in the administrative field, as well as the most recent hiring and workplace trends. The result is the OfficeTeam 2017 Salary Guide, which you can use to ensure your offer is competitive. We also understand that each hiring situation is different. That’s where the personal expertise of our OfficeTeam staffing and recruiting professionals across the country comes in. Let us be your resource as you set compensation levels for new hires, plan budgets and try to better understand the hiring environment. 2017 SALARY GUIDE | OFFICETEAM

4. NEED HELP WITH YOUR JOB DESCRIPTIONS? Access our list of administrative job descriptions. Use them as a starting point and customize to fit your positions. 2 The OfficeTeam 2017 Salary Guide features salary ranges for more than 60 positions in the administrative field, including executive and administrative assistant, receptionist, customer service representative, and human resources (HR) assistant. Our salary data are based chiefly on input from our North American recruiting and staffing professionals, who make thousands of full-time and temporary placements each year. The projected salaries for each position reflect starting pay only. Bonuses, incentives and other forms of compensation are not taken into account. Because professionals joining a company may enter at a variety of experience levels, we report salaries in ranges. The ranges represent national averages and can be adjusted for your market by using the local variance numbers on Pages 14-15 for the United States and Page 20 for Canada. Hiring trends and other information in the guide are based on our surveys of executives and hiring managers. ABOUT THE DATA IN THE GUIDE officeteam.com/salary-center 2017 SALARY GUIDE | OFFICETEAM

5. 3 The U.S. Department of Labor’s Bureau of Labor Statistics projects there will be more than 5.6 million total job openings in office and administrative support positions between 2014 and 2024. 2017 SALARY GUIDE | OFFICETEAM

6. 4 HIRING TRENDS IN THE UNITED STATES As businesses capitalize on new opportunities, hiring administrative staff has become ever more competitive. These are the top trends affecting hiring in 2017: EXPERIENCED CANDIDATES IN DEMAND Administrative professionals with around two to five years of experience are at the top of hiring managers’ wish lists. These candidates require less training than those starting out and remain open to adapting and growing with the company. Firms are looking for employees who have a combination of experience, technical abilities and interpersonal skills, and are a good fit with the workplace culture. A college degree can make a candidate more desirable. BUSINESSES COMPETING FOR TOP CANDIDATES Talent shortages mean the most skilled professionals often receive multiple offers and have a strong hand when negotiating their starting salaries. Experienced administrative employees can be selective, and many are opting to join companies that offer flexible schedules and other work-life balance perks. Firms hoping to recruit and retain the best talent need to offer competitive pay and incentives. PROJECT STAFFING AND TEMP-TO-HIRE ON THE RISE Project-based staffing is increasing as companies bring in extra resources to handle new business. Temp-to-hire arrangements are also on the upswing because they give organizations the chance to evaluate on-the-job aptitude and performance before offering a full-time position. IN-DEMAND POSITIONS • Executive and administrative assistants • Management roles • Customer service/call center representatives and managers • Administrative healthcare roles • HR assistants and specialists 2017 SALARY GUIDE | OFFICETEAM

7. 5 Firms are looking for employees who have a combination of experience, technical abilities and interpersonal skills, and are a good fit with the workplace culture. 2017 SALARY GUIDE | OFFICETEAM

8. 6 SKILLS IN DEMAND COMMUNICATION SKILLS Whether interacting with the public, writing all-company memos or delivering crucial details to executives, administrative professionals need top-notch communication skills. Companies want support staff who are articulate and organize information well. MULTILINGUAL ABILITY Businesses value bilingual or multilingual candidates, especially for public-facing positions. Spanish is by far the most requested language for a bilingual administrative professional, but, depending on the firm’s location, fluency in other languages may be requested. FLEXIBILITY More and more, the job description of today’s administrative professionals is being stretched. The sheer variety of projects they are asked to tackle calls for adaptability, a willingness to learn and the ability to multitask. RESOURCEFULNESS Being able to work independently requires a deep knowledge of the organization and available resources. Administrative workers who fully understand the business they support will always be in demand. • Microsoft Office suite • Social media tools • Enterprise resource planning (ERP) software • Database management tools • Customer relationship management (CRM) software MOST-WANTED TECH SKILLS 2017 SALARY GUIDE | OFFICETEAM

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10. ROLES TO WATCH 8 With patient and membership populations increasing and the overall healthcare industry growing, many organizations are focused on initiatives that will improve the quality of care and customer experience. Following are the top trends influencing administrative healthcare hiring: AFFORDABLE CARE ACT As more people enter into the healthcare system, payers and providers are having to manage a higher volume of work than in years past. Because of the uptick in activity, there’s an increased need for administrative staff with strong communication skills to help with enrollment, membership and customer service, registration, scheduling, and insurance verification, among other functions. FOCUS ON THE CONSUMER EXPERIENCE Potential members and patients have many payer and provider options to pick from. As a result, healthcare organizations are becoming more consumer-friendly by providing additional insurance options, convenient ways to access services, and new technology that allows individuals to easily manage their own care. Administrative professionals are needed to help with this shift and answer questions. ADOPTION OF TECHNOLOGY Healthcare organizations need support staff as they continue to implement or upgrade technology systems to better track, manage and treat customers. Candidates with electronic medical/health records and practice management software experience are most in demand. SPOTLIGHT: HEALTHCARE HIRING TRENDS • Patient registration/intake/ admissions clerk • Medical customer service representative • Certified professional coder • Credentialing specialist • Customer service/member services representative/ enrollment specialist 2017 SALARY GUIDE | OFFICETEAM

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12. 10 ADMINISTRATIVE SALARIES: UNITED STATES Title 2016 2017 %Change ADMINISTRATIVE Senior Executive Assistant* $53,500 - $69,250 $55,500 - $72,500 4.3% Executive Assistant $44,000 - $59,500 $45,500 - $62,000 3.9% Senior Administrative Assistant $39,750 - $51,000 $41,250 - $53,000 3.9% Administrative Assistant $32,250 - $43,250 $33,250 - $45,250 4.0% Entry-Level Administrative Assistant $28,250 - $36,000 $29,500 - $37,250 3.9% Marketing Assistant $32,750 - $42,500 $33,750 - $44,000 3.3% Sales Assistant $31,500 - $42,500 $32,500 - $43,750 3.0% Specialized Assistant - Legal $39,000 - $47,750 $40,000 - $49,250 2.9% Property Management Assistant $32,750 - $42,500 $34,000 - $44,000 3.7% Mortgage Assistant $31,500 - $39,500 $32,750 - $41,000 3.9% Research Administrator $32,500 - $39,500 $33,500 - $41,000 3.5% Admissions Assistant $30,500 - $38,250 $31,500 - $39,500 3.3% Project Assistant/Coordinator $32,500 - $47,000 $33,750 - $48,500 3.5% Purchasing Assistant $33,750 - $42,750 $34,750 - $44,250 3.3% MANAGEMENT Office Manager $40,750 - $63,500 $42,250 - $66,000 3.8% Facilities Manager $40,750 - $63,750 $42,250 - $66,250 3.8% Project Manager $44,000 - $59,500 $45,750 - $62,000 4.1% OFFICE SERVICES Office/Facilities Coordinator/Assistant $29,750 - $39,250 $30,500 - $40,500 2.9% Office Clerk $23,750 - $31,000 $24,500 - $32,000 3.2% Mail Assistant/Clerk $23,250 - $26,250 $23,750 - $27,000 2.5% File Clerk $22,500 - $26,250 $22,750 - $27,250 2.6% Imaging/Scanning Specialist $24,000 - $29,250 $24,750 - $30,250 3.3% Claims Processor $30,750 - $38,250 $31,750 - $39,500 3.3% Logistics Coordinator $34,000 - $45,750 $34,750 - $47,000 2.5% Dispatcher $31,000 - $41,250 $31,750 - $42,500 2.8% Document Control Clerk $28,750 - $36,000 $29,500 - $37,000 2.7% Proofreader $39,000 - $57,500 $41,000 - $59,250 3.9% Presentation Specialist $45,500 - $60,500 $46,500 - $62,500 2.8% 2017 SALARY GUIDE | OFFICETEAM

13. 11 Title 2016 2017 %Change DATA ENTRY Senior Data Entry Specialist $29,500 - $34,750 $30,000 - $36,000 2.7% Data Entry Specialist $23,750 - $30,750 $24,250 - $31,750 2.8% Senior Order Entry Specialist $29,750 - $36,000 $30,500 - $37,000 2.7% Order Entry Specialist $25,250 - $32,500 $26,000 - $33,250 2.6% RECEPTION Front Desk Coordinator $25,250 - $34,250 $26,000 - $35,500 3.4% Receptionist** $24,750 - $33,500 $25,250 - $35,000 3.4% CUSTOMER SERVICE/CALL CENTER Customer Service Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1% Senior Customer Service Representative $35,500 - $46,250 $36,750 - $48,250 4.0% Customer Service Representative $27,500 - $37,750 $28,250 - $39,500 3.8% Call Center Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1% Senior Call Center Representative $34,500 - $44,750 $35,500 - $46,750 3.8% Call Center Representative $27,500 - $36,500 $28,250 - $38,000 3.5% HUMAN RESOURCES (HR) HR Assistant $33,000 - $43,500 $33,750 - $45,500 3.6% HR Recruiting Specialist/Coordinator $38,250 - $52,250 $39,250 - $54,250 3.3% HR Benefits Specialist/Coordinator $40,250 - $55,250 $41,500 - $57,250 3.4% ADMINISTRATIVE HEALTHCARE Patient Registration/Intake/ Admissions Clerk $29,750 - $38,750 $30,750 - $40,500 4.0% Insurance Referral Coordinator $31,750 - $41,000 $32,750 - $42,500 3.4% Insurance Verification Clerk $31,250 - $40,000 $32,250 - $41,500 3.5% Medical Office Administrator $43,000 - $61,500 $44,250 - $64,000 3.6% Medical Executive Assistant $42,000 - $58,250 $43,500 - $60,500 3.7% Medical Secretary/ Administrative Assistant $35,000 - $45,500 $36,250 - $47,000 3.4% Medical Front Desk Coordinator $28,250 - $36,500 $29,250 - $37,750 3.5% Medical Receptionist $26,500 - $34,750 $27,500 - $36,000 3.7% ADMINISTRATIVE SALARIES: UNITED STATES 2017 SALARY GUIDE | OFFICETEAM

14. 12 ADMINISTRATIVE SALARIES: UNITED STATES Notes for salary figures on Pages 10-12: Add up to 12 percent for expert multilingual abilities. Add up to 8 percent for Microsoft Office Specialist certification. * Add up to 15 percent for senior executive assistants supporting C-level executives in large companies. ** Add up to 15 percent for receptionists in large companies who have more than five years of experience. *** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people. Figures listed on Pages 10-12 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Pages 13-15 or contact an OfficeTeam staffing manager. Title 2016 2017 %Change ADMINISTRATIVE HEALTHCARE (CONTINUED) Electronic Medical Records (EMR) Abstractor/Auditor $32,750 - $41,750 $34,000 - $43,250 3.7% EMR Quality Assurance Specialist $31,250 - $38,750 $32,250 - $40,500 3.9% EMR Clerk $27,750 - $36,500 $28,250 - $38,250 3.5% Medical Records Scanner $25,500 - $32,250 $26,250 - $33,500 3.5% Medical Data Entry Specialist $27,500 - $34,500 $28,500 - $35,500 3.2% Senior Medical Customer Service Representative $35,750 - $45,000 $36,750 - $47,250 4.0% Medical Customer Service Representative $30,750 - $38,500 $31,500 - $40,500 4.0% Member Services/Enrollment Manager $58,750 - $78,250 $61,000 - $81,250 3.8% Customer Service/Member Services Representative/Enrollment Specialist $33,500 - $45,250 $34,750 - $47,000 3.8% Medical Scheduler $32,500 - $43,750 $33,750 - $45,250 3.6% Dental Scheduler/Receptionist $29,500 - $38,750 $30,500 - $40,250 3.7% Credentialing Specialist $35,500 - $45,250 $36,750 - $47,250 4.0% Certified Medical Coding Manager $72,750 - $96,250 $75,750 - $99,750 3.8% Certified Coding Specialist $54,250 - $71,500 $56,250 - $74,500 4.0% Certified Professional Coder $54,000 - $71,250 $56,000 - $74,250 4.0% Provider Relations Specialist $42,500 - $55,250 $43,750 - $57,250 3.3% 2017 SALARY GUIDE | OFFICETEAM

15. officeteam.com/salary-calculator Get a personalized salary calculation. 13 The starting salary ranges provided on the previous pages reflect the national averages for each position. To determine the estimated salary range for a position in your area: Locate your city’s variance number on Pages 14-15. Move the decimal point in the variance number two places to the left. Multiply this figure by the low and high ends of the position’s national salary range. LOCAL MARKET VARIANCES: UNITED STATES 1 2 3 Source of information on Pages 14-15: U.S. Department of Labor’s Bureau of Labor Statistics and OfficeTeam. City index figures are reflective of all industries and are not specific to the administrative field. For more information on average salaries in your city, contact the OfficeTeam location nearest you. 2017 SALARY GUIDE | OFFICETEAM

16. 14 LOCAL MARKET VARIANCES: UNITED STATES ALABAMA Birmingham . . . . . . . 95.0 Huntsville . . . . . . . . . . 94.0 Mobile . . . . . . . . . . . . . 86.0 ARIZONA Phoenix . . . . . . . . . . . 112.5 Tucson . . . . . . . . . . . 104.5 ARKANSAS Fayetteville . . . . . . . . . 95.0 Little Rock . . . . . . . . . . 95.0 CALIFORNIA Fresno . . . . . . . . . . . . . 90.0 Irvine . . . . . . . . . . . . . 128.0 Los Angeles . . . . . . 130.0 Oakland . . . . . . . . . . 129.0 Ontario . . . . . . . . . . . 119.0 Sacramento . . . . . . 103.5 San Diego . . . . . . . 125.0 San Francisco . . . . 140.0 San Jose . . . . . . . . . . 137.0 Santa Barbara . . . . 127.0 Santa Rosa/ Marin . . . . . . . . . . . 120.0 Stockton . . . . . . . . . . . 85.0 COLORADO Boulder . . . . . . . . . . . 116.5 Colorado Springs . . 95.3 Denver . . . . . . . . . . . . 107.0 Fort Collins . . . . . . . . 97.0 Greeley . . . . . . . . . . . . 88.0 Loveland . . . . . . . . . . . 94.0 Pueblo . . . . . . . . . . . . . 82.0 CONNECTICUT Hartford . . . . . . . . . . 116.5 New Haven . . . . . . . 112.0 Stamford . . . . . . . . . . 131.0 DELAWARE Wilmington . . . . . . 105.0 DISTRICT OF COLUMBIA Washington . . . . . . 133.0 FLORIDA Fort Myers . . . . . . . . . 90.5 Jacksonville . . . . . . . . 95.0 Melbourne . . . . . . . . . 90.5 Miami/ Fort Lauderdale . 107.0 Orlando . . . . . . . . . 100.0 St. Petersburg . . . . . . 96.5 Tampa . . . . . . . . . . . . . 98.5 West Palm Beach . 100.5 GEORGIA Atlanta . . . . . . . . . . . 103.0 Macon . . . . . . . . . . . . . 82.0 Savannah . . . . . . . . . . 84.0 HAWAII Honolulu . . . . . . . . . . 107.0 IDAHO Boise . . . . . . . . . . . . . . . 86.1 ILLINOIS Chicago . . . . . . . . . . 123.0 Naperville . . . . . . . . 112.0 Rockford . . . . . . . . . . . 85.0 INDIANA Fort Wayne . . . . . . . . 83.0 Indianapolis . . . . . . . 96.0 IOWA Cedar Rapids . . . . . . 94.0 Davenport . . . . . . . . . 95.0 Des Moines . . . . . . 100.0 Sioux City . . . . . . . . . . 84.0 Waterloo/ Cedar Falls . . . . . . . 87.0 KANSAS Overland Park . . . 100.5 KENTUCKY Lexington . . . . . . . . . . 91.5 Louisville . . . . . . . . . . . 92.0 LOUISIANA Baton Rouge . . . . . . . 99.0 New Orleans . . . . . . 99.0 MAINE Portland . . . . . . . . . . . . 95.0 MARYLAND Baltimore . . . . . . . . 103.0 MASSACHUSETTS Boston . . . . . . . . . . . 133.0 Springfield . . . . . . . . 101.0 MICHIGAN Ann Arbor . . . . . . . . 101.5 Detroit . . . . . . . . . . . 100.0 Grand Rapids . . . . . . 85.5 2017 SALARY GUIDE | OFFICETEAM

17. 15 Kalamazoo . . . . . . . . 80.0 Lansing . . . . . . . . . . . . 85.0 MINNESOTA Bloomington . . . . . 105.5 Duluth . . . . . . . . . . . . . 79.6 Minneapolis . . . . . . 106.0 Rochester . . . . . . . . . 101.0 St. Cloud . . . . . . . . . . . 82.5 St. Paul . . . . . . . . . . . 103.0 MISSOURI Kansas City . . . . . . . . 99.5 St. Joseph . . . . . . . . . . 90.0 St. Louis . . . . . . . . . . . . 99.0 NEBRASKA Omaha . . . . . . . . . . . . 97.0 NEVADA Las Vegas . . . . . . . . . . 99.0 Reno . . . . . . . . . . . . . 100.0 NEW HAMPSHIRE Manchester/ Nashua . . . . . . . . . . 112.0 NEW JERSEY Mount Laurel . . . . . 115.0 Paramus . . . . . . . . . 130.0 Princeton . . . . . . . . . 125.0 Woodbridge . . . . . 126.5 NEW MEXICO Albuquerque . . . . . . . 91.5 NEW YORK Albany . . . . . . . . . . . . . 99.0 Buffalo . . . . . . . . . . . . . 95.0 Long Island . . . . . . 120.0 New York . . . . . . . . 140.5 Rochester . . . . . . . . . . 91.7 Syracuse . . . . . . . . . . . 90.3 NORTH CAROLINA Charlotte . . . . . . . . . . 101.5 Greensboro . . . . . . 100.0 Raleigh . . . . . . . . . . . 104.0 OHIO Akron . . . . . . . . . . . . . . 89.0 Canton . . . . . . . . . . . . . 82.0 Cincinnati . . . . . . . . . . 97.5 Cleveland . . . . . . . . . . 96.0 Columbus . . . . . . . . . . 98.0 Dayton . . . . . . . . . . . . . 87.0 Toledo . . . . . . . . . . . . . 85.5 Youngstown . . . . . . . . 76.0 OKLAHOMA Oklahoma City . . . . 93.0 Tulsa . . . . . . . . . . . . . . . 93.0 OREGON Portland . . . . . . . . . . 106.5 PENNSYLVANIA Harrisburg . . . . . . . . . 95.0 Philadelphia . . . . . . 115.0 Pittsburgh . . . . . . . . . . 98.0 RHODE ISLAND Providence . . . . . . . . 101.5 SOUTH CAROLINA Charleston . . . . . . . . . 93.5 Columbia . . . . . . . . . . 93.5 Greenville . . . . . . . . . . 92.0 SOUTH DAKOTA Sioux Falls . . . . . . . . . 84.0 TENNESSEE Chattanooga . . . . . . 89.0 Cool Springs . . . . . 100.0 Knoxville . . . . . . . . . . . 89.0 Memphis . . . . . . . . . . . 95.0 Nashville . . . . . . . . . 100.5 TEXAS Austin . . . . . . . . . . . . 108.0 Dallas . . . . . . . . . . . . . 109.0 El Paso . . . . . . . . . . . . . 72.0 Fort Worth . . . . . . . 108.0 Houston . . . . . . . . . . . 107.0 Midland/Odessa . 110.0 San Antonio . . . . . . 101.0 UTAH Salt Lake City . . . . 104.0 VIRGINIA Norfolk/Hampton Roads . . . . . . . . . . . . . 97.0 Richmond . . . . . . . . . . 98.5 Tysons Corner . . . 132.0 WASHINGTON Seattle . . . . . . . . . . . 120.0 Spokane . . . . . . . . . . . 82.0 WISCONSIN Appleton . . . . . . . . . . . 85.0 Green Bay . . . . . . . . . 86.5 Madison . . . . . . . . . . . 98.5 Milwaukee . . . . . . . . 101.0 Waukesha . . . . . . . . . 99.0 2017 SALARY GUIDE | OFFICETEAM

18. 16 Although some companies are still cautious about hiring, demand for administrative professionals in Canada is expected to increase in 2017 after some lean years. These are the employment trends to watch for: HOT POSITIONS Just as in the United States, Canadian organizations often seek midlevel professionals with two to five years of experience. Front desk staff, project coordinators and executive assistants are all in demand, as are versatile workers who can take on hybrid administrative roles to address company needs. Experienced candidates are likely to be snapped up quickly, and benefits such as additional vacation time and bonuses are showing up more frequently in compensation packages. Industries hiring administrative professionals in Canada include property management and construction. TEMPORARY HIRING FILLS GAPS Clients are bringing in temporary workers to staff short-term projects and meet growing demands. Temp-to-hire arrangements are also popular with businesses that recognize the value of assessing candidates’ fit for the job and company before deciding to offer them a full-time position. HIRING TRENDS IN CANADA officeteam.ca/salary-centre Check out more Canadian hiring and compensation resources. 2017 SALARY GUIDE | OFFICETEAM

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20. 18 Title 2016 2017 %Change ADMINISTRATIVE Senior Executive Assistant* $62,500 - $80,250 $64,500 - $83,500 3.7% Executive Assistant $52,000 - $66,500 $54,000 - $68,750 3.6% Senior Administrative Assistant $47,250 - $58,250 $48,750 - $60,500 3.6% Administrative Assistant $38,500 - $50,000 $39,750 - $52,000 3.7% Entry-Level Administrative Assistant $35,000 - $42,750 $36,000 - $44,500 3.5% Marketing Assistant $41,250 - $52,000 $42,250 - $54,000 3.2% Sales Assistant $39,250 - $50,750 $40,750 - $52,250 3.3% Specialized Assistant - Legal $35,000 - $46,500 $36,000 - $48,000 3.1% Property Management Assistant $39,750 - $49,500 $41,250 - $51,250 3.6% Research Administrator $37,500 - $46,750 $39,000 - $48,000 3.3% Admissions Assistant $35,250 - $43,000 $36,250 - $44,250 2.9% Project Assistant/Coordinator $41,500 - $56,500 $43,500 - $58,000 3.6% Purchasing Assistant $40,250 - $49,750 $42,250 - $51,000 3.6% MANAGEMENT Office Manager $51,000 - $75,000 $53,250 - $77,250 3.6% Facilities Manager $51,000 - $75,250 $53,250 - $77,500 3.6% Project Manager $51,250 - $66,750 $53,250 - $69,000 3.6% OFFICE SERVICES Office/Facilities Coordinator/Assistant $39,250 - $48,000 $40,250 - $49,000 2.3% Office Clerk $30,750 - $37,000 $31,750 - $38,000 3.0% Mail Assistant/Clerk $29,500 - $35,000 $30,500 - $35,750 2.7% File Clerk $28,500 - $34,000 $29,500 - $34,750 2.8% Imaging/Scanning Specialist $29,750 - $35,000 $30,500 - $35,750 2.3% Claims Processor $32,250 - $39,000 $33,000 - $40,250 2.8% Logistics Coordinator $40,750 - $52,000 $41,500 - $53,000 1.9% Dispatcher $37,500 - $48,750 $38,500 - $49,750 2.3% Document Control Clerk $35,000 - $43,000 $35,250 - $45,250 3.2% Proofreader $44,250 - $58,000 $45,750 - $59,250 2.7% Presentation Specialist $40,500 - $50,750 $42,000 - $51,750 2.7% ADMINISTRATIVE SALARIES: CANADA 2017 SALARY GUIDE | OFFICETEAM

21. 19 Title 2016 2017 %Change DATA ENTRY Senior Data Entry Specialist $35,250 - $42,000 $35,750 - $43,500 2.6% Data Entry Specialist $31,000 - $36,750 $31,500 - $38,000 2.6% Senior Order Entry Specialist $36,500 - $45,500 $37,500 - $46,250 2.1% Order Entry Specialist $34,000 - $39,750 $34,500 - $40,750 2.0% RECEPTION Front Desk Coordinator $35,500 - $43,250 $36,750 - $44,500 3.2% Receptionist** $33,000 - $40,500 $34,250 - $41,750 3.4% CUSTOMER SERVICE/CALL CENTER Customer Service Manager*** $51,000 - $67,000 $53,250 - $69,000 3.6% Senior Customer Service Representative $44,500 - $54,750 $45,500 - $57,250 3.5% Customer Service Representative $35,500 - $44,500 $36,250 - $46,500 3.4% Call Center Manager*** $54,750 - $76,500 $56,500 - $79,500 3.6% Senior Call Center Representative $42,000 - $52,250 $43,250 - $54,250 3.4% Call Center Representative $32,750 - $41,250 $33,500 - $43,000 3.4% HUMAN RESOURCES (HR) HR Assistant $40,750 - $53,500 $41,750 - $55,000 2.7% HR Recruiting Specialist/Coordinator $43,750 - $58,000 $44,750 - $59,750 2.7% HR Benefits Specialist/Coordinator $45,000 - $58,500 $46,000 - $60,250 2.7% ADMINISTRATIVE HEALTHCARE Medical Secretary/ Administrative Assistant $41,750 - $54,250 $43,000 - $55,750 2.9% Medical Receptionist $35,500 - $45,250 $36,500 - $46,500 2.8% Electronic Medical Records (EMR) Clerk $36,750 - $44,500 $37,750 - $46,250 3.4% Medical Data Entry Specialist $34,500 - $42,250 $35,500 - $43,250 2.6% ADMINISTRATIVE SALARIES: CANADA Notes for salary figures on Pages 18-19: Add up to 15 percent for expert multilingual abilities. Add up to 10 percent for Microsoft Office Specialist certification. * Add up to 15 percent for senior executive assistants supporting C-level executives in large companies. ** Add up to 15 percent for receptionists in large companies who have more than five years of experience. *** Add up to 20 percent for customer service managers or call center managers overseeing more than 20 people. Figures listed on Pages 18-19 are average national starting salaries. To calculate the appropriate salary range for your local market, please refer to Page 20 or contact an OfficeTeam staffing manager. All salaries listed on Pages 18-19 are in Canadian dollars. 2017 SALARY GUIDE | OFFICETEAM

22. officeteam.ca/salary-calculator Get a personalized salary calculation. 20 The starting salary ranges provided on the previous pages reflect the national averages for each position. To determine the estimated salary range for a position in your area: Locate your city’s variance number on this page. Move the decimal point in the variance number two places to the left. Multiply this figure by the low and high ends of the position’s national salary range. ALBERTA Calgary . . . . . . . . . . . . . . . . 102.9 Edmonton . . . . . . . . . . . . . . 101.8 BRITISH COLUMBIA Fraser Valley . . . . . . . . . . . 100.2 Vancouver . . . . . . . . . . . . . 104.9 Victoria . . . . . . . . . . . . . . . . . 96.8 MANITOBA Winnipeg . . . . . . . . . . . . . . . 91.0 ONTARIO Kitchener-Waterloo . . . . . 96.3 Ottawa . . . . . . . . . . . . . . . . 100.2 Toronto . . . . . . . . . . . . . . . . 104.9 QUEBEC Montreal . . . . . . . . . . . . . . . 102.9 Quebec City . . . . . . . . . . . . 90.0 SASKATCHEWAN Regina . . . . . . . . . . . . . . . . . . 93.9 Saskatoon . . . . . . . . . . . . . . 95.5 LOCAL MARKET VARIANCES: CANADA 1 2 3 2017 SALARY GUIDE | OFFICETEAM

23. 212017 SALARY GUIDE | OFFICETEAM

24. 22 1 2 3 4 A HIRING CHECKLIST — THE 12 BASIC STEPS 5 Adding first-rate performers to your team will continue to be challenging in 2017. With top talent in demand in the administrative field, much of your success will depend on the effectiveness of your hiring process. To assist you in your staffing efforts, we’ve created a list of what experience has taught us are the most pivotal steps: Decide how you want to staff a vacant or new position, bearing in mind that not all jobs require a full-time employee. If a new full-time hire makes the most sense, carefully update or create a job description to reflect current needs accurately. Set a salary range that is on par with — or slightly above — what competitors offer. Using the job description as a basis, create the job ad or posting. Choose a combination of candidate-sourcing strategies, including online job boards and recruiters. 2017 SALARY GUIDE | OFFICETEAM

25. 23 12 11 10 9 8 7 6Evaluate resumes, watching for technical and soft skills that best fit your needs and workplace culture. Narrow the field by having preliminary conversations with the most promising candidates, either by phone or video conference. Conduct one-on-one interviews with your top candidates, using questions that can help you understand their attitudes and motivation. Use consistent criteria to make your final selection. Don’t delay the offer. The most talented professionals may already be weighing other offers. After a candidate accepts your offer, agree on a prompt start date that doesn’t leave him or her waiting — or with time to have second thoughts. Check references personally. Visit officeteam.com/employers for additional hiring advice. 2017 SALARY GUIDE | OFFICETEAM

26. 24 2 Boston 1 Seattle TOP 5 CITIES TO LIVE AND WORK IN To career-minded professionals, what makes one city more attractive than another? The answer may help hiring managers develop and refine their recruitment strategies. The Career City Index — a result of a study conducted by The Economist Intelligence Unit for Robert Half — examines key factors influencing livability and career opportunities in various U.S. cities across four categories: • Career prospects • Quality of life • Cost of living • Cultural diversity THE CAREER CITY INDEX: MAKING THE MOST OF LOCATION 2017 SALARY GUIDE | OFFICETEAM

27. 25 These factors include employment outlook, average commute time, median monthly rent and internet connectivity, among others. Seattle took the overall No.1 position as the top career city in the United States, buoyed by strong rankings in the cost-of-living (first) and career-prospects (second) categories. Boston, the San Francisco Bay Area, the District of Columbia, and Raleigh, North Carolina, rounded out the top five. From sunshine in Phoenix and Sacramento, California, to the wide variety of restaurants in Los Angeles and New York to shorter commute times in Salt Lake City and Des Moines, Iowa, each of the top 25 cities has unique selling points. The Career City Index helps companies highlight these local and regional factors to pique the interest of prospective employees. 3 San Francisco 4 Washington, D.C. 5 Raleigh For the full report, visit roberthalf.com/career-city-index. 2017 SALARY GUIDE | OFFICETEAM

28. 26 OfficeTeam is a division of Robert Half, the world’s first and largest specialized staffing firm. OfficeTeam matches the staffing needs of growing companies with skilled administrative professionals who seek exceptional career opportunities. We provide tailored short- and long-term staffing solutions by placing our job candidates on a temporary and temporary-to-full-time basis. Our staffing experts are available for personal consultation to help you locate top administrative professionals who are motivated to perform and well-suited to your workplace culture. We also offer a wealth of management and career advice at blog.officeteam.com. ABOUT OFFICETEAM 2017 SALARY GUIDE | OFFICETEAM

29. 27 TOP 8 REASONS COMPANIES USE SPECIALIZED STAFFING FIRMS To vastly expand their recruiting networks To reach job seekers not actively looking for new positions but open to a change To bring in critical talent on short notice To get help when they don’t have the time to conduct a rigorous search and evaluation of their own To lighten the load on overworked staff To staff limited-duration projects that don’t require a full-time employee To reduce overtime expenses caused by understaffing To provide help for core employees temporarily assigned to special projects Contact OfficeTeam at officeteam.com or 1.855.560.0625 to learn more about salaries in your market, or how we can help you find the right talent for your organization. 1 5 2 6 3 7 4 8 2017 SALARY GUIDE | OFFICETEAM

30. 28 WORLDWIDE LOCATIONS UNITED STATES OFFICES Alabama Birmingham Arizona Chandler Phoenix Phoenix – West Tucson Arkansas Fayetteville Little Rock California Bakersfield Burbank Carlsbad Cerritos City of Industry Fairfield Fremont Fresno Irvine La Jolla Laguna Niguel Long Beach Los Angeles Los Angeles – LAX Modesto Monterey Oakland Ontario Orange Oxnard Palm Springs Palo Alto Pasadena Pleasanton Rancho Bernardo Rancho Cordova Riverside Sacramento San Diego San Francisco San Jose San Mateo Santa Barbara Santa Clara Santa Rosa Stockton Torrance Visalia Walnut Creek Westlake Village Westwood Woodland Hills Colorado Boulder Colorado Springs Denver Englewood Fort Collins Lakewood Connecticut Danbury Hartford New Haven Shelton Stamford Delaware Wilmington District of Columbia Washington Florida Boca Raton Brandon Coral Gables Fort Lauderdale Fort Myers Heathrow Jacksonville Miami – Downtown Orlando St. Petersburg Tampa West Palm Beach Georgia Alpharetta Atlanta – Buckhead Atlanta – Galleria Atlanta – South Gwinnett Macon Savannah Hawaii Honolulu Idaho Boise Illinois Chicago Gurnee Hoffman Estates Naperville Northbrook Oakbrook Terrace Rosemont Tinley Park Indiana Fishers Fort Wayne Indianapolis – Downtown Indianapolis – West Merrillville Iowa Cedar Rapids Davenport Des Moines Kansas Overland Park Kentucky Lexington Louisville Louisiana Baton Rouge New Orleans Maine Portland Maryland Baltimore Bethesda Columbia Greenbelt Hunt Valley Massachusetts Boston Burlington Cambridge Danvers Framingham Quincy Springfield Westborough Michigan Ann Arbor Dearborn Grand Rapids Kalamazoo Lansing Southfield Troy Minnesota Bloomington Burnsville Minneapolis Minnetonka St. Cloud St. Paul Missouri Creve Coeur Kansas City St. Louis Nebraska Omaha Nevada Las Vegas Reno New Hampshire Manchester Nashua Portsmouth New Jersey Bridgewater Jersey City Mount Laurel Parsippany Princeton Red Bank Rutherford Saddle Brook Woodbridge New Mexico Albuquerque New York Albany Brooklyn Buffalo Hauppauge 2017 SALARY GUIDE | OFFICETEAM

31. 29 Call 1.855.560.0625 or visit officeteam.com/office-locations to contact the office nearest you. INTERNATIONAL OFFICES New York – Midtown New York – Wall Street Queens Rochester Syracuse Union Square Uniondale White Plains North Carolina Chapel Hill Charlotte Charlotte – South Greensboro Raleigh Ohio Akron Beachwood Blue Ash Canton Cincinnati Cleveland Columbus Dayton Dublin Easton North Olmsted Toledo West Chester Youngstown Oklahoma Oklahoma City Tulsa Oregon Beaverton Eugene Portland Pennsylvania Harrisburg Hermitage King of Prussia Lehigh Valley Moon Philadelphia Pittsburgh Reading Trevose Wexford Rhode Island Providence South Carolina Charleston Columbia Greenville Spartanburg South Dakota Sioux Falls Tennessee Chattanooga Knoxville Memphis – Downtown Memphis – East Nashville – Cool Springs Nashville – Downtown Texas Austin Dallas – Downtown Dallas – Galleria El Paso Fort Worth Houston – Clear Lake Houston – Downtown Houston – Galleria Houston – Northwest Houston – West Irving Midland/Odessa Plano San Antonio – Colonnade The Woodlands Utah Salt Lake City Thanksgiving Point Virginia Alexandria Dulles Norfolk Richmond – Downtown Richmond – West Tysons Corner Washington Bellevue Federal Way Lynnwood Seattle Spokane Wisconsin Appleton Madison Milwaukee Waukesha Australia Brisbane Melbourne Mount Waverley Sydney Belgium Antwerp Brussels Charleroi Ghent Groot-Bijgaarden Hasselt Herentals Liège Roeselare Wavre Zaventem Canada Alberta Calgary Edmonton British Columbia Fraser Valley Vancouver Manitoba Winnipeg Ontario Brampton Burlington Kitchener-Waterloo Markham Mississauga North York Ottawa Toronto Vaughan France Aix-en-Provence La Défense Lyon Massy Paris Stade de France Versailles Germany Berlin Bonn Cologne Düsseldorf Essen Frankfurt Hamburg Mannheim Munich Stuttgart Wiesbaden The Netherlands Amsterdam Eindhoven Rotterdam Utrecht Switzerland Zurich United Kingdom Bristol East Midlands Leeds London Central 2017 SALARY GUIDE | OFFICETEAM

32. © 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. OT-0916 2884 Sand Hill Road Menlo Park, CA 94025 1.855.560.0625 officeteam.com

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