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Organisational Communication

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Information about Organisational Communication

Published on July 6, 2008

Author: kktv

Source: slideshare.net

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Organisational Communication The Why? and How? Of it!!

What is an organisation? Only the firm, bank, hospital or school? Organised society? Family? A structured group It has advantages The only thread is communication

Only the firm, bank, hospital or school?

Organised society?

Family?

A structured group

It has advantages

The only thread is communication

Organisational structure Hierarchial pyramid Communication relationships Flattened structure, Teams Centralised networks Chain Inverted Y Leader centred wheel

Hierarchial pyramid

Communication relationships

Flattened structure, Teams

Centralised networks

Chain

Inverted Y

Leader centred wheel

Organisational structure Decentalised networks A circle Open com Informal networks Gossip chain grapewine

Decentalised networks

A circle

Open com

Informal networks

Gossip chain

grapewine

Communication as a Necessity TELL THEM I AM HERE!! In the beginning At home In the society sender Receiver/s message medium

TELL THEM I AM HERE!!

In the beginning

At home

In the society

Kinds of Communication Verbal communication Oral Communication Phone Public speaking Meetings Non Verbal Communication The persona Body language Facial feelings and Eye Contact

Verbal communication

Oral Communication

Phone

Public speaking

Meetings

Non Verbal Communication

The persona

Body language

Facial feelings and Eye Contact

In an Organisation We have common Goals Plan, Execute, Evaluate Deal with people Team and Network Attitudes Downward Upward lateral

We have common Goals

Plan, Execute, Evaluate

Deal with people

Team and Network

Attitudes

Downward

Upward

lateral

Hierarchy Upward Reports,Data,Suggestions Information for decision making Downward Requests, requirements Directives, comments Lateral Contribution, explanation, cooperation

Upward

Reports,Data,Suggestions

Information for decision making

Downward

Requests, requirements

Directives, comments

Lateral

Contribution, explanation, cooperation

Upward Communication Communication with the higher ups – Solutions please!! Time is important Appointment &Agenda Be Precise Give Accurate Information Clarify your point of view Don’t Assume Filtering problem, distortion

Communication with the higher ups – Solutions please!!

Time is important

Appointment &Agenda

Be Precise

Give Accurate Information

Clarify your point of view

Don’t Assume

Filtering problem, distortion

Downward Communication Top – Down Activity Policies and decisions, Targets and feed back! Don’t be Rude Listen to people Seek clarification Value the input Be empathetic Convince or activate Last word yours!

Top – Down Activity

Policies and decisions,

Targets and feed back!

Don’t be Rude

Listen to people

Seek clarification

Value the input

Be empathetic

Convince or activate

Last word yours!

Crosswise Communication You with colleagues No loose talk Rumors will spread Neither less nor more Develop Relations Give Feedback Share Information Avoid Arguments

You with colleagues

No loose talk

Rumors will spread

Neither less nor more

Develop Relations

Give Feedback

Share Information

Avoid Arguments

Argument Vs Discussion Heat Closed mind Ignorance Express Temper Who is Right? Light Open mind Knowledge Logic What is Right? Question Confrontation ?

Heat

Closed mind

Ignorance

Express Temper

Who is Right?

Light

Open mind

Knowledge

Logic

What is Right?

Question

Confrontation ?

Don’t do that work, by which you are displeased if others do!

What is Empathy? Sympathy Understanding and accepting Apathy No understanding and no acceptance Empathy Understanding and acceptance as per your judgment

Sympathy

Understanding and accepting

Apathy

No understanding and no acceptance

Empathy

Understanding and acceptance

as per your judgment

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