Orea 3.14 achieving business excellence

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Information about Orea 3.14 achieving business excellence
Business & Mgmt

Published on March 6, 2014

Author: johnspence

Source: slideshare.net


Keynote presentation

Achieving Business Excellence in the NEW Normal

Kuala Lumpur Oct 6th 2011

For thosethose who are prepared… For who are prepared… …chaos brings opportunity

• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.

The Key To Success in the New Normal… •Nimbleocity •Nim-bo-licous

Anyone who tells you they enjoy change… should seek immediate professional help.

Emotional Response to Perceived Negative Change Active Anger Emotional Response Bargaining Acceptance Stability Denial Immobilization Testing Depression Passive Time

PESSIMISM Managing Positive Responses to Change Informed Pessimism Hopeful Realism Checking Out Uninformed Optimism Informed Optimism Completion TIME

Key steps to successful change… 1. Irresistible case for change 2. Sense of urgency 3. Compelling NEW vision 4. Guiding coalition 5. Plan for small wins 6. Empower others

(T + C + EMF) x DE = Success

What attracts top talent? Fair Compensation Challenging Work Good Co-workers Superior Culture Sense of Meaning… Great Leader 88%

1,300,000 interviews: Basic 4 + 1 Page 8


I am good at what I do and I do it because I care about you!

1,300,000 interviews: Basic 4 + 1 Page 8

Web of Value: VOM + MOT + WOM

Extreme Customer Focus VOM

Moments Of Truth Page 8

If you want REPEATABLE success… you must have PROCESS

43% - 74% of purchasing decisions = WOM/T

“Simplicity is the ultimate sophistication” Leonardo da Vinci

THANK YOU If you have any questions at all please do not hesitate to send a note or call. My email address is: john@johnspence.com PLEASE connect with me on LinkedIn Also, you might find value in the ideas I share in my blog. You can sign up for it at: www.blog.johnspence.com Lastly, these slides have already been uploaded to: www.slideshare.net/johnspence

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