Ordering Personalized IT Services On-Demand

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Information about Ordering Personalized IT Services On-Demand
Technology

Published on February 20, 2014

Author: VMware-Cloud-Management

Source: slideshare.net

Description

IT users increasingly expect a more consumer-type of enterprise technology experience. Fortunately, on-demand cloud services and IT app stores are nearly a click away. A user friendly, cloud-based experience will increase productivity, efficiency, and customer satisfaction.

Ordering Personalized IT Services On-Demand Obtaining IT services today can be anything but a consumer-friendly experience. Enterprise apps are requested through one set of processes. Mobile devices or even desktop applications may be requested by phone calls or email. Yet, on-demand cloud services and IT app stores are nearly a click away. Convenience is Productive What’s driving demand for self-service requests of IT services? Dealing with IT should be just as easy as ordering other services on the Web. Enterprise users expect a more consumer-like experience Personalization: it knows your specific needs and can suggest upgrades/other applications that can help move your business forward Cloud technology brings standardization, agility and scalability Instant Gratification How is the cloud influencing enterprise IT services? Two “on-demand” cloud-based applications top this year’s cloud management and automation technology road map, according to a recent 451 Research study: Enterprise App Store Self-service Catalog 31% 26% 28% 26% Use now Plan to use Use now Plan to use Wanting It All Which IT services would enterprise users like to order on demand? On-premise repairs Personal productivity software Mobile gear Help desk (installations, training) Cloud-based applications (with associated SLAs, provisioning, policies) Building Rapport How IT should view this opportunity Creating a self-service portal to enhance the procurement of IT services is a great way to boost user satisfaction across your enterprise. Plan to phase-in additional, on-demand service-delivery options once the enterprise embraces the new application. What They Want, Where They Want It How the cloud helps you build an enterprise app store or self-service catalog. Cloud Automation  Cloud Management Consumer-friendly UX  Back-end Cloud Services IT seeks to deploy new cloud services automatically such as infrastructure, application, storage, and to publish “X as a Service “ to the catalog for on-demand self–service access. Automation ensures that all new services benefit from both consistent governance and lifecycle management. To build a sustainable cloud, IT wants complete lifecycle management from initial provisioning through decommissioning and archival including day-2 operations like resource reconfiguration, snapshot and application release automation. Enacting access policies sets limits on which management functions each user is allowed to perform on the different types of machines. Today’s enterprise workers desire an engaging, consumer-friendly experience. They might not demand a remote control, but they do want a visually engaging way to navigate through product and service catalogs. Usability testing is highly recommended. IT seeks to provide a personalized, user-appropriate catalog of IT services. Each set of users may want their own unique look and feel. Access policies control which services are available to each user and which ongoing management functions each user is allowed to perform against the compute resources or applications under their control. It’s About the Experience Self-service, personalized IT services can transform an IT organization by greatly improving business results and enhancing enterprise customer satisfaction. A user friendly, cloud-based experience is a productive and successful one too. For your free copy of the 451 Research Cloudscape report: Cloud Management and Automation, go to bit.ly/451CloudMgmt.

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