Optimizing operations to deliver superior business outcome

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Information about Optimizing operations to deliver superior business outcome
Business & Mgmt

Published on February 19, 2014

Author: Genpactltd

Source: slideshare.net

Description

The transportation and logistics (T&L) industry is on a growth trajectory. However, to sustain the momentum, T&L companies will have to mitigate issues ranging from increasing logistics and supply chain management complexity to driving constant innovation across the value chain and improving asset and talent utilization. Genpact helps the transportation and logistics industry integrate and optimize their supply chain transactions to drive superior business outcomes.

T r a n s p o r tat i o n a n d l o g i s t i c s Optimizing operations to deliver superior business outcome The transportation and logistics (T&L) industry is on a growth trajectory. However, to sustain the momentum, T&L companies will have to mitigate issues ranging from increasing logistics and supply chain management complexity to driving constant innovation across the value chain and improving asset and talent utilization. Genpact helps the transportation and logistics industry integrate and optimize their supply chain transactions to drive superior business outcomes. Genpact’s shared services model enables clients to leverage Genpact’s best-in-class talent globally, mitigating resource shortages while delivering cost-effective business results from anywhere in the world. This model helps the T&L industry anticipate and serve evolving customer needs while adapting to the dynamic operating environment and outperforming peers. Challenges for 3PLs – Growth and enhanced customer value Shippers value their relationship with T&L service providers price pressures while meeting customer expectations as strategic. Shippers derive competitive advantage through becomes more challenging savings in logistics costs, shorter order cycles, and value-added • Asset and talent use – Low tonnage, backlogs, year-over- services as well as enhanced service levels. However, the year logistics cost deflation demand from shippers, and a following are the key challenges most T&L service providers face shrinking pool of supply chain and logistics professionals are in serving customers: constant challenges for the industry • Increasing competition – T&L service providers need to provide differentiated solutions and services in light of increasing competition to grow the business profitably • Meeting customer expectations – Shippers demand • Global supply chain visibility and efficiencies – As globalization gains momentum and partners operate from geographically disparate locations, T&L service providers are under constant pressure to provide improved logistics and constant innovation in solutions and services from partners. supply chain management, reduce supplier risk, and provide With margins already stressed, maintaining profits under high visibility and reliability across the value chain

• Big Data – Data volume, variety, frequency, and breadth are of industry and domain experts deliver quantifiable business constantly increasing. Since T&L service providers manage gains to their T&L customers. By converging logistics business and monitor the supply chain, partners are demanding that process optimization (BPO) services, applying analytics derived T&L service providers implement systems and processes to from deep industry knowledge, and reengineering conventional convert the deluge of data into business value business processes, Genpact standardizes and optimizes business operations to meet the changing T&L operating In this challenging environment, 3PLs have to develop the intelligence and ability to anticipate evolving customer needs, adapt to change, while addressing opportunities and uncertainty to drive better business outcomes to outperform competitors. landscape. Genpact’s shared services model enables clients to leverage best-in-class resources globally, thus mitigating resource shortages while delivering cost-effective business results from anywhere in the world. This model decouples transactional The Genpact advantage – Enhancing the shipper and T&L relationship and informational flows from the physical movements in a company’s logistics supply chain. Genpact has extensive expertise in different network design tools, including JDA TMoD, JDA SCS, JDA TMS, and LLamaSoft Global transportation and logistics companies rely on Genpact Supply Chain Guru®. Genpact manages relationships with more to integrate and optimize their supply chain transactions. than 1,500 carriers across North America, Canada, Mexico, and By applying advanced analytics to business processes and Europe and plans and tracks more than 250,000 loads annually, implementing end-to-end performance visibility across the around the clock, for multiple industries. supply chain, Genpact drives superior business outcomes for the transportation and logistics industry. With more than 15 years of experience in providing logistics support solutions, Genpact’s “on-demand” and virtual pool Logistics Supply Chain Support Inbound Logistics Supplier Intra Company Manufacturer Outbound Logistics Warehouse Planning • Network design & optimization • Sourcing analytics Customer Execution • Freight lane analytics • RFQ/RFP support • Carrier rate set-up and maintenance • Order management Genpact Logistics Supply Chain Support • Load planning & tracking • Freight invoice audit & pay • Customer invoicing

End-to-End Service Offerings for the Transportation and Logistics industry Fulfillment Services Managed Services • Carrier contract administration Analytics Services Strategic Services • Carrier sourcing analytics • Network analysis • Benchmarking studies • Routing and fleet sizing • Carrier and freight lane analytics • Dedicated fleet scoping • Load planning • Shipment tracking and tracing • Billing • Freight payment and billing analytics • Site selection strategy support • Business marketing intelligence Fleet Management Services • Customer service • Fleet optimization analysis • Fuel sourcing analytics • Warranty claims support • Maintenance cost analysis • Residual value forecasting • License, title, taxes, and permits • Reliability and warranty analysis • Trade package analysis • Bulk fuel settlement • Used vehicle pricing model • Fuel card administration • Demand forecasting • Used vehicle dashboard • Multi-echelon inventory management Warehouse Operations Finance and Accounting (F&A) Services • Performance visibility • Invoicing – Carrier/ 3PL • G&A spend analysis • Accounts payable/ receivable • Sales/ commercial analysis • General accounting • Closing and reporting • Financial statement analysis • Maintenance and operational reporting • Forecasting and budgeting • Base cost and headcount analysis • Treasury and tax • Collections • Slotting analysis • Productivity improvement analysis (labor and material handling equipment) • Layout design and planning

Smart Decision Services Reengineering Risk Management and Controllership Solutions • Strategy design and roadmap • SOX/ Internal audit • Process improvement before ERP/ IT implementation • Foreign Corrupt Practices Act (FCPA) compliance • SOPs and control assessments • Enterprise transformation services • Continuous Transaction Monitoring (CTM) • Process diagnostics and improvement • Revenue assurance • PMO setup • Organization Lean deployment • IT governance/ Information Security/ application reviews • Lean/ Six Sigma training and project mentoring • Accounting and audit support Business impact • For Penske, Genpact established a Global Shared Services platform in India and Mexico based on a Virtual Captive model. This model supports 700+ employees working on 39 logistics processes in 700+ client locations across North America. In addition to delivering cost and transaction productivity, Genpact has delivered US$80 million in savings for Penske across Order-to-Cash, Record-to Report, and Logistics Supply Chain areas • Genpact partnered with a leading global package and logistics provider to streamline and consolidate its global F&A and Order-to-Cash processes. Processes running across 11 APAC countries were consolidated into a single location in China, and 20 disparate locations in the Americas were consolidated in one location in Guatemala, resulting in a 25% improvement in productivity. Additionally, follow-up call requests dropped by as much as 50%, and billing accuracy improved to 99.02%, driving a 13% reduction in DSO and an • For a major global 3PL, Genpact helped redesign and optimize its route and network through proper mode selection and load consolidation. Genpact’s team of Lean and Six Sigma professionals identified improvement areas in their carrier sourcing function by selecting the lowest-cost carrier and driving reduction in SPOT buys. Genpact was also instrumental in improving the company’s labor and materialhandling equipment efficiencies. The major 3PL passed on the accrued benefit from the engagement to the end-customer, which realized 10% to 12% in savings in transportation cost, 8% to 10% in savings from carrier sourcing, and 5% to 6% in savings from appropriate inventory classification 87% reduction in rebilling About Genpact Please write to us at: Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations. We help clients become more competitive by making their enterprises more intelligent: more adaptive, innovative, globally effective and connected. Genpact stands for Generating Impact for hundreds of clients including over 100 of the Fortune Global 500. We offer an unbiased combination of smarter processes, analytics and technology through our 60,000+ employees in 24 countries, with key management based in New York City. Behind Genpact’s passion for process and operational excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for 15+ years. Jerry Hammon For more information, visit www.genpact.com. Follow Genpact on Twitter, Facebook and LinkedIn. © 2013 Copyright Genpact. All Rights Reserved. Vice President, Business Development, Transportation and Logistics jerry.hammon@genpact.com Visit us at: http://www.genpact.com/home/ industries/transportation-andlogistics

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