Published on February 4, 2014
Optimizing Call center monitoring Mihajlo Prerad Network Performance Channel Architecting Visibility Into Your Network Net Optics Confidential and Proprietary
Architecture PSTN More than 64 lines 2
Problems • Too many links - monitoring points • Very expensive deployment of QoS monitoring/recording • Needed only SIP and RTP traffic • Low utilization of lines – no need for too much bandwith • Quality control required • Meet the SLA‘s 3
Solution PSTN aggregation layer VoIP recording Filter = SIP, RTP VoIP monitoring 4
How it Works 1. Aggregate many agent lines into just few outputs, i.e. 16 -> 2 2. Filter out for SIP or RTP-UDP protocols only (or any other qualifier from L2-L4, including IP, port, protocol, MAC, etc.) 3. Load balance the traffic to several traffic recorders in order to better optimize recording infrastructure (same flow will go to same recorder) 5
Benefits • Extremely low deployment costs o Avoided usage and configuration of large number of SPAN ports o Lowered number of probes/recorded needed • Possibility of monitoring/recording 10G links with 1G tools • Centralized and optimized monitoring/recording of calls • Scalable and future proof solution • Reduced CAPEX and OPEX 6
Thank you! Mihajlo Prerad Regional Sales Manager e: email@example.com t: +43 664 831 6674 Net Optics Confidential and Proprietary
Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...
In this presentation we will describe our experience developing with a highly dyna...
Presentation to the LITA Forum 7th November 2014 Albuquerque, NM
Un recorrido por los cambios que nos generará el wearabletech en el futuro
Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...
Call monitoring can be used as a great quality assurance and call center agent training tool. Here's how best to improve your call monitoring.
Call Center Online Training Course Optimizing Monitoring and Recording Technology Self-paced, self-study, online training course, $300 Volume and series ...
Call quality monitoring is a crucial procedure that can help maintain the quality of your call center services. Here's how you can make the most of it!
Call monitoring and call scoring are becoming common practice in call centers. Find out how call center managers can leverage these call center features.
Content tagged with Optimizing the Contact Center/Call Center. Menu. Navigation. Products. ... What the Experts Say About Customer-Centric Quality Monitoring.
How to Optimize Call Center Performance. The primary keys to performance in a call center are training and motivation. The metrics, however, are ...
www.empirix.com Whitepaper Optimizing Call Center Key Performance Indicators to Optimize Customer Experience
MKG-118 - Optimizing Call Center Performance Description A 5-day Training Program to provide participants with the fundamentals of successful call center
2 eHealth Release 5.6.5 and Later Monitoring Call Center Applications with Application Response identify whether a problem is restricted to a particular
Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce ...