Open Source IT Monitoring and ITSM for BFSI

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Information about Open Source IT Monitoring and ITSM for BFSI

Published on September 18, 2015

Author: RazakMohammedAli


1. Page 1Altnix Confidential 2015 Open Source IT Monitoring and ITSM for BFSI Companies

2. Page 2Altnix Confidential 2015 Banks Finance Insurance

3. Page 3Altnix Confidential 2015 Top Concerns for CTO • Business Continuity • Capacity Planning • Operational Efficiency

4. Page 4Altnix Confidential 2015 Typical IT Operations NOC Corporate Office In-House Infrastructure Data Center Branch Office Branch Office Branch Office DR Site

5. Page 5Altnix Confidential 2015 IT Operations Metrics Corporate Office Branch Office Branch Office Branch Office DR Site Servers Uptime Availability Resource Utilization Performance Applications Availability Performance Load Utilization Network Link Status Bandwidth IT Utilization End User Behavior Failover & Recovery IT Utilization End User Behavior IT Utilization End User Behavior

6. Page 6Altnix Confidential 2015 Applications

7. Page 7Altnix Confidential 2015 Databases

8. Page 8Altnix Confidential 2015 OS and Virtualization

9. Page 9Altnix Confidential 2015 Hardware .. and anything SNMP

10. Page 10Altnix Confidential 2015 Single Tool Covers All

11. Page 11Altnix Confidential 2015 OPEN SOURCE ITSM TOOL

12. Page 12Altnix Confidential 2015 Typical ITSM Workflow Service Desk 24x7 NOC with Monitoring ITSM Elements Service request Incidents Service Management Incident Management CMDB Changes SLA

13. Page 13Altnix Confidential 2015 Incident Management Incidents Issue Priority Service Level SLA Support Structure and Escalations Affected CMDB and CI Reports and Compliance

14. Page 14Altnix Confidential 2015 CMDB and CI Under “Computer” • Desktop • Laptop • Phone • Server • PDA • Other Under “Hardware” • Keyboard • Modem • Monitor • Mouse • Printer • Router • Scanner • Security • Switch • USB Device • WLAN AP Under “Location” • Building • Floor • IT Facility • Office • Outlet • Rack • Room • Workspace • Other Under “Network” • LAN • WLAN • GSM • Telco • Other Under “Software” • Admin Tool • Client App • Client OS • Embedded • Middleware • Server App • Server OS • User Tool • Other .. And create your own custom Config Items (CI)

15. Page 15Altnix Confidential 2015 Service Desk Service Desk Service Catalog Service Level SLA Support Structure and Escalations Affected CMDB and CI Performance Reports

16. Page 16Altnix Confidential 2015 Process Management Manage Multiple IT and Non-IT Processes

17. Page 17Altnix Confidential 2015 Change Management Introduce New Services Manage Asset Life Cycle Improve Efficiency Streamline Business Process Reports and Metrics

18. Page 18Altnix Confidential 2015 Open Source ITSM Tool IT Service Management Service Desk Incident Mgmt Problem Mgmt Service Catalogue Service SLA Mgmt Process Mgmt Asset and CMDB Knowledge Base Change Mgmt Reports

19. Page 19Altnix Confidential 2015 Altnix offers open source solution for integrated IT infrastructure Monitoring and ITSM tools for Banks, Financial Services and Insurance (BFSI) companies

20. Page 20Altnix Confidential 2015 THANK YOU

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