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Online reputation management

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Information about Online reputation management
Business & Mgmt

Published on March 7, 2009

Author: tomchapman

Source: slideshare.net

Description

Strategic approach to managing a brand's digital reputation.
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Online reputation management

Microsoft Hotmail

Microsoft Hotmail

Microsoft Hotmail

Insight Monitoring Advocacy Crisis Blog Blogs & Communities Reporting SEO Repair Brand Step 1 Step 2 Strategy

Insight

Get the facts

? Identify authors

Categorise detractors

Respond from the top

Tell the truth

Host conversation

Seek resolution

Convert detractors

Search Engine Optimisation SEO

Control

Monitoring & Reporting

Insight Monitoring Advocacy Crisis Blog Blogs & Communities Reporting SEO Repair Brand Step 1 Step 2 Summary

Thank you and please get in touch… [email_address] socialmediamarketinguk.com twitter.com/tomchapman linkedin.com/in/tomchapmanuk

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