Objective Digital Intranet Workshop

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Information about Objective Digital Intranet Workshop

Published on November 13, 2007

Author: objectivedig

Source: slideshare.net


Build a more usable intranet. User research and design.

Presentation by James Breeze and Joanna Lewis at Arkgroup conference in Sydney Nov 2007

Engage your organisation Involving management, staff and IT in your intranet (re)development project James Breeze, Chief Experience Officer Joanna Lewis, Customer Experience Consultant www.objectivedigital.com 1

Program Why engage your organisation? 9.30 – 11.00 Morning tea 11.00 – 11.20 Gathering requirements 11.20 – 12.30 Lunch 12.30 – 1.30 Communicating your needs 1.30 – 3.00 Afternoon tea 3.00 – 3.20 Validating your design 3.20 – 4.00 www.objectivedigital.com 2

Activity: Introductions • Where are you in the process? • What are your key issues? www.objectivedigital.com 3

Why engage your organisation? • Executive: – Strategic direction, funding, ownership • Management: – Content owners, provide resources, lead cultural change • IT: – Providers of platform, technical support, projects methodology, ‘gatekeepers’ • Staff : – User needs www.objectivedigital.com 4

Intranet governance Executive ownership Strategic direction: engaging management, IT, key divisions Tactical engagement: web authors, publishers, staff representatives assist in user-research

Activity: Governance • What governance structure best suits your organisation? www.objectivedigital.com 6

Gathering Requirements www.objectivedigital.com 7

Basis for requirements • Context: your business, strategy, goals, ‘next big thing’, technical environment • Content: content types, volume, functionality • Users: user types, how and when they access content www.objectivedigital.com 8

Activity: Requirements • What are the requirements for your intranet project? www.objectivedigital.com 9

Techniques for gathering requirements • Current web usage and search data • Stakeholder interviews • Focus groups • Ethnographic research • Surveys www.objectivedigital.com 10

Activity: Requirements • Write a script for a stakeholder interview for your intranet project. • Write a script for a user focus group for your intranet project. www.objectivedigital.com 11

Communicating your needs www.objectivedigital.com 12

Communicating your needs • Requirements report • Information architecture (IA) • Wireframes www.objectivedigital.com 13

What to consider for IA • Primary navigation structure • Secondary navigation • Alternative access paths • Home page content • Utilities links www.objectivedigital.com 14

Techniques for developing IA • Brainstorm (within project team) • Workshop (with key stakeholders) • Card sorting – open – closed Tip: Use remote card sorting with optimalsort.com www.objectivedigital.com 15

Tools for documenting IA • MS Word or Excel • MS Visio • Mindmap (demonstration) www.objectivedigital.com 16

Wireframe design • IA and navigation design skeleton • Low tech, easily edited • Demonstrates navigation and page layout • Wireframe for key page types www.objectivedigital.com 17

What to consider for wireframing • Constraints – technical, CMS, accessibility • Different page requirements • Navigation depth and design www.objectivedigital.com 18

Techniques for wireframing • Brainstorm with key resources – technical, design, IA • Document with MS PowerPoint, MS Visio, Axure or other diagramming software www.objectivedigital.com 19

Activity: Developing the following intranet wireframe • Navigation structure to four levels (9 at L1) • Home page content: DG’s Blog, 4 news items, access to 5 key applications, 5 key forms, 1 large promotional pod • Utilities for search, staff directory, sitemap, intranet help, site feedback • Slow access in regional areas www.objectivedigital.com 20

Validating your design www.objectivedigital.com 21

Validating your design • Prototyping – Paper prototyping – HTML prototyping • Usability testing – Guerilla testing – Formal testing www.objectivedigital.com 22

Typical usability test • Brief explanation of project and process • First impressions: user browses around the site and gives verbal impression • Scenarios: user completes set tasks on the site • Evaluation: user completes open and closed questions evaluating the site

Activity: Scenarios • Write 5 key scenarios to test your intranet development. www.objectivedigital.com 24

Summary of organisational involvement • Intranet governance • Requirements - organisational strategy, technical platform, content, users • Information architecture – brainstorming, cardsorting • Wireframing - brainstorming • Development – usability testing

Contact O: Level 3, 50 York St Sydney NSW 2000 P: 1300 858 015 E: jbreeze@objectivedigital.com E: jlewis@objectivedigital.com W: www.objectivedigital.com B: www.usableworld.com.au ©2007 Objective Digital Pty Ltd www.objectivedigital.com 26

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