Non Verbal commn

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Information about Non Verbal commn

Published on July 31, 2010

Author: shubhamsharma1988


Non-verbal Communication : Non-verbal Communication Presented By-SHUBHAM SHARMA Institute Of Management Studies, Noida Contents : Contents Introduction Functions of Non-verbal Communication Types of Non-verbal Communication Conclusion Introduction : Introduction Non-verbal Communication includes all written and unspoken messages, both intentional and unintentional History : History The first scientific study of non-verbal communication was Charles Darwin’s book “The expression of the emotions in man and animals” (1872) Clinical Studies of Non-verbal Communication : Clinical Studies of Non-verbal Communication The University of Pittsburgh, Yale and Ohio state universities did various clinical research work during 1977 to 2004 Slide 6: Persons who have diminishing receptive ability: Heroin addicts Depressed persons Obese women Facially paralysed persons Slide 7: Persons who have increased receptive ability: Cocaine addicts Abusers and rapists Pediatrician Psychiatrists Functions of Non-verbal Communication : Functions of Non-verbal Communication Argyle(1988) concluded that there are following primary functions of non-verbal bodily behaviour in human communication Express emotions Express interpersonal attitudes To accompany speech in managing the cues of interaction between speakers and listeners Self presentation of one’s personality Slide 9: Kinesics Eyes : Eyes Windows of the soul, excellent indicators of feelings. Shifty eyes, beady eyes and look of steel demonstrate awareness. Honest person has a tendency to look you straight in the eye when speaking. Eyes II : Eyes II People avoid eye contact with other person when an uncomfortable question asked. The raising of one eyebrow shows disbelief and two shows surprise. People are classified as right lookers and leftlookers. Right lookers are more influenced by logic and precision, left lookers are found to be more emotional, subjective and suggestible. The Face : The Face Common facial gestures are: Frowns : unhappiness, anger Smiles : happiness Sneers : dislike, disgust Clenched jaws : tension, anger Pouting lips : sadness. Slide 13: Anger Happiness Surprise The six major (universal) emotional expressions Fear Sadness Disgust The Hands : The Hands Tightly clenched hands usually indicate that the person is experiencing undue pressure. It may be difficult to relate to this person because of his tension and disagreement. Superiority and authority are usually indicated when you are standing and joining your hands behind your back The Arms and Legs : The Arms and Legs Crossed arms tend to signal defensiveness. They seemingly act as a protective guard against an anticipated attack or a fixed position which the other person would rather not move. Conversely, arms open and extended toward you generally indicate openness and acceptance. Posture: Sitting and Walking : Posture: Sitting and Walking Sitting with your legs crossed and elevated foot moving in a slight circular motion indicates boredom or impatience. Interest and involvement are usually projected by sitting on the edge of the chair and leaning slightly forward. Generally, people who walk fast and swing their arms freely tend to know what they want and to go after that. Common Gesture ClustersOpenness: : Common Gesture ClustersOpenness: Several gestures indicate openness and sincerety Open hands unbuttoned coat or collar leaning slightly forward in the chair removing coat or jacket uncrossing arms and legs moving closer Common Gesture ClustersBoredom or Impatience : Common Gesture ClustersBoredom or Impatience These unproductive feelings are usually conveyed by the Drumming of fingers Cupping the head in the palm of the hand, Foot swinging Looking at your watch or the exit. Proxemics : Proxemics is the study of how we communicate with the space around us Proxemics Distance-wise it can be stated as follows:- : Distance-wise it can be stated as follows:- Intimate Zone :-physical contact / touch to 18 inches . Personal Zone :- 18 inches to 4 feet . Social Zone :- 4 feet to 12 feet . Public Zone :- 12 feet to as for as we can see and hear . CHRONEMICS : CHRONEMICS Study of use of time in non verbal communication. The way we perceive, structure and react to time is a powerful communication tool Time perceptions include punctuality, willingness to wait and can also depict daily agendas ,speed of speech, movements and person’s willingness to listen. Slide 22: Time can also be used as an indicator of status. Chronemics can be subdivided into two types of time system categories: Monochronic Polychronic Monochronics : Monochronics Monochronic time system means that things are done once at a time and time is segmented into precise small units. Under this system, time is scheduled, arranged and managed. In countries like US, Canada, Switzerland, Germany monochronic culture is followed. In these cultures people view time as commodity i.e. time is money and schedule is considered to be sacred and one who doesn’t follow this time system are considered to be disrespectful. Polychronics : Polychronics It is a system where several things can be done at once and more fluid approach is taken to scheduling of time. In countries like Saudi arabia,Egypt,Mexico,Phillipines the polychronic time system is used. These cultures are much less focussed on the precise ness of accounting for each and every moment instead their culture is more focused on relationship building . Polychronic people are highly distractible and subject to interruptions . HAPTIC COMMUNICATION : HAPTIC COMMUNICATION A mode of non verbal communication which takes place with the help of touch. Touch is often intimate and can be used as an act of domination or friendship. Touch provides a direct contact with other person. This varies greatly with the purpose and settings. It also helps in providing information about surfaces and textures. Slide 26: It can be used for different purposes like: For punishment Greetings Guiding Gaining attention Sympathy Friendship So what? Think carefully when you touch and use it for purpose as it can show both friendship and domination PARALANGUAGE : PARALANGUAGE Paralanguage refers to  the vocal aspect of communication. The vocal aspect, or paralinguistic element, is the sound of the word when uttered: the inflection of the voice, the pitch, loudness, pace, stress, and the like. Non-fluencies & Fluencies : Non-fluencies & Fluencies Non-fluencies Interjections Filler words Check backs Fluencies Vocal excellence Optimum vocal style Non-fluencies : Non-fluencies Interjections : Interjections Meaningless filler sounds — not even words Um Uh Err Ah Errah Filler words : Filler words Like I mean Whatever Well Actually Check backs : Check backs Know what I mean? You know? Right? Okay? Get it? Fluencies : Fluencies Vocal excellence : Vocal excellence Enunciation Stresses Pauses Elongation Optimum vocal style : Optimum vocal style Extemporaneous Natural Sincere Unaffected Confident CONCLUSION : CONCLUSION “Non verbal communication means written and unspoken messages, both intentional and unintentional”. These are of following kinds:- Kinesics Proxemics Chronemics Haptics Paralanguage Applause : Applause

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