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Nine Standards Of Excellence

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Information about Nine Standards Of Excellence
Career

Published on December 25, 2008

Author: guestd889da58

Source: slideshare.net

Description

These are the Nine Standards of Excellence that every employee of SCVRD is expected to know and utilize. The better an employee knows these expectations, the better they will be at their job according to VR policy.
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Nine Standards of Excellence SCVRD

1. Program Integrity Program integrity is a guiding concept designed to achieve and maintain well-rounded, balanced program of substance and integrity, placing equal emphasis on compliance assurance, productivity and quality customer service. Compliance assurance Productivity Quality customer service

Program integrity is a guiding concept designed to achieve and maintain well-rounded, balanced program of substance and integrity, placing equal emphasis on compliance assurance, productivity and quality customer service.

Compliance assurance

Productivity

Quality customer service

Compliance Assurance Rate of adherence to policy based on quarterly review by Program Evaluation staff of a sample of cases, utilizing the SCVR 120 form.

Rate of adherence to policy based on quarterly review by Program Evaluation staff of a sample of cases, utilizing the SCVR 120 form.

Productivity Measures the quality of 26 closures based on the following Rehabilitation Services Administration-defined Standards & Indicators:

Measures the quality of 26 closures based on the following Rehabilitation Services Administration-defined Standards & Indicators:

26 closure achievement, Rehabilitation rate, Rate of competitive employment, Rate of those with a significant impairment who are competitively employed, Ratio of those with a significant impairment who are competitively employed, Ratio of earnings at closure to average hourly wage for the state, Difference between percentage reporting own income as primary support at closure versus the percentage reported at application. Ratio of minority clients to non-minority clients.

26 closure achievement,

Rehabilitation rate,

Rate of competitive employment,

Rate of those with a significant impairment who are competitively employed,

Ratio of those with a significant impairment who are competitively employed,

Ratio of earnings at closure to average hourly wage for the state,

Difference between percentage reporting own income as primary support at closure versus the percentage reported at application.

Ratio of minority clients to non-minority clients.

Quality Customer Service Based on quarterly surveys of targeted populations regarding their satisfaction with VR services.

Based on quarterly surveys of targeted populations regarding their satisfaction with VR services.

2. Integrated Service Delivery Integrated Service Delivery is a client-centered process that includes teamwork, adherence to core duties, providing client contacts,/quality services, and planning next steps for clients and members of the team.

Integrated Service Delivery is a client-centered process that includes teamwork, adherence to core duties, providing client contacts,/quality services, and planning next steps for clients and members of the team.

3. Balance in Work Training Centers Balance in work training centers means lots of clients participating in job readiness training (JRT), lots of work and lots of clients going to work directly from the center.

Balance in work training centers means lots of clients participating in job readiness training (JRT), lots of work and lots of clients going to work directly from the center.

4. Professional Appearance of Staff, Buildings and Grounds The appearance of our buildings, grounds and staff are the first and lasting impressions for our clients, business associates, legislators, and the public in general.

The appearance of our buildings, grounds and staff are the first and lasting impressions for our clients, business associates, legislators, and the public in general.

5. Ongoing, positive relationships with local agency/entity directors Positive relationships are important for developing referral sources, identifying community service options, and coordinating service delivery with sister agencies/entities.

Positive relationships are important for developing referral sources, identifying community service options, and coordinating service delivery with sister agencies/entities.

6. Ongoing, positive relationships with local legislators Area supervisors are asked to develop and maintain positive relationships with legislators in order to keep them educated about VR services and issues.

Area supervisors are asked to develop and maintain positive relationships with legislators in order to keep them educated about VR services and issues.

7. Twenty percent of closures are direct placements Many of our clients will require direct placement in order to go to work, particularly those with the most service needs.

Many of our clients will require direct placement in order to go to work, particularly those with the most service needs.

8. “26” closure goals are achieved Helping clients to successfully achieve competitive employment is our sole reason for existence. If we are providing quality services, if our system is working effectively, and if we are meeting the first seven standards, the “26” closure goal should be attained.

Helping clients to successfully achieve competitive employment is our sole reason for existence. If we are providing quality services, if our system is working effectively, and if we are meeting the first seven standards, the “26” closure goal should be attained.

9. Staff members understand and embrace the Standards and are held accountable If staff members are clear on our mission and the first eight Standards of Excellence, they are better able to contribute to and achieve successful employment outcomes.

If staff members are clear on our mission and the first eight Standards of Excellence, they are better able to contribute to and achieve successful employment outcomes.

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