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New Technology Platforms Enhance Worldwide Express’ Customer Service

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Information about New Technology Platforms Enhance Worldwide Express’ Customer Service
Technology

Published on February 24, 2014

Author: davidrkiger

Source: slideshare.net

Description

New Technology Platforms Enhance Worldwide Express’ Customer Service Presentation
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New Technology Platforms Enhance Worldwide Express’ Customer Service

•Worldwide Express has introduced two new technology platforms that will give customers greater access to details of their shipping orders and provide more control for administrators. SpeedShip 2.0 and SpeedFreight 2.0, which were launched in 2013, allow administrators to set up distinct preferences for each login. Dallas-based Worldwide Express provides package and freight shipments for thousands of small and midsized companies around the world.

•The new platforms were designed to be more userfriendly and efficient than earlier versions, and they give Worldwide Express’ clients more control over their orders, as well as more tools for managing their shipments. With SpeedShip 2.0 and SpeedFreight 2.0, customers can choose from a wider selection of enhancements and requirements, track shipments and claims, save packaging information, and search order histories.

•David Kiger, the founder of Worldwide Express, said that customers smoothly moved over to the new platforms with an easy transition design that required only one click of a button.

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