Neuroscience - Change management with the brain in mind

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Information about Neuroscience - Change management with the brain in mind
Business & Mgmt

Published on February 6, 2014

Author: Zukunft2020



An overview and introduction to neuroscience and neuropsychology and its application in change management.

Neuroscience and ΔM “Managing change with the whole person in mind” Ute Diversi Canberra Change Management Community of Practice 5 February 2014

“I am an experimentalist and I think in images. Since I started working with x-ray in the late 1990’s, I am constantly amazed with how little I know.” —Hugh Turvey Photograph by Hugh Turvey

What’s on my mind? Associations and LinkedIn groups

Models Multi Brain Mindfulness Neuroplasticity PRISM Brain Mapping SCARF by David Rock

Are your interactions brainless? • • • • • • • • • • • • Create a calm atmosphere Minimise threat Maximise reward One idea at a time Chunk the amount of content Summarise and re-cap Be patient with emotional people or violent reactions Don’t judge Give people time to digests Be mindful of your own emotional state Use humour Beware of quick sugar fixes and too much caffeine

The human brain

Okay, so here is some brain anatomy… Cerebral cortex Parietal lobe Occipital lobe Frontal lobe Neo-cortex Cerebellum Brainstem Temporal lobe Spinal cord

Only humans have a neo cortex

Homunculus … that translates into… … and should not be confused with:

“The three-pound universe” “Neurons that fire together, wire together.” Michael Merzenich

3 key players of the limbic system Basal Ganglia involved in forming habits Olfactory bulbs Amygdala controls emotions, activates ‘fight or flight response Hippocampus involved mainly with memory

2 ‘happy chemicals’ Source:

The “Amygdala Hijack” Daniel Goleman, Emotional Intelligence, 1996

The Executive brain home of our working memory adjust actions and reactions analytical thinking create strategies problem solving planning ahead focus thoughts

Some myths busted The injured brain can’t heal itself The brain’s hardwiring cannot be changed Aging in the brain is inevitable and irreversible The brain loses millions of cells a day and those lost cells can’t be replaced Fear, anger, aggression overrule the higher brain Multitasking Brain hemisphere dominance

Some principles • Wired to minimise danger and maximise reward! • The software writes the hardware • The human brain is an intensely social organ • Brain is wired to default to foe • NO 2 brains are the same • Emotions R contagious

Some models

PRISM Brain Mapping Competency Frameworks • Unique way of identifying behaviour preferences based on brain activity. • We are at our best when we use our natural preferences. • Recognises that behaviour can vary. Performance Appraisal Effective Recruitment Customer Sales & Service Emotional Intelligence Change Management Effective Coaching Leadership Development Team Building PBMA Copyright 2012

Example: Role alignment A large government department had undergone a significant change program. As part of the program a particular role had changed. The organisation wanted gain greater clarity of what was the ‘old’ role and what was the ‘new’ role… The organisation found that the ‘old’ role was unclear and varied from region to region… This led the organisation to a new question as to whether the ‘new’ was in fact what was strategically required by the organisation at this time… Source (text shortened): PBMA Copyright 2012

Example cont’ Pre change role variance Agreed role PBMA Copyright 2012

Multi brain model http://youtube/E0Hh2eT-ulE Cephalic brain • • • • Enteric brain Cardiac brain • • • • HEAD cognition strategising making sense • • • • GUT identity self protection activation HEART emoting values relationships Source: YouTube presentation by Marvin Oka,

Mindfulness “Paying attention on purpose in the present moment without making judgements.” Dr. Jon Kabat-Zinn

Neuroplasticity The software writes the hardware! Sentis YouTube animation:

Starcraft 2 • Korean professional • 300 APM – actions per minute = 5 per second!! “noob APM=0-120 intermediate APM=121-199 pro APM=200-399 gosu APM=400-800 These are the average APMs and it has to be consistent throughout the whole game. Only one person got to 800 apm tho... JulyZerg got there, but it wasn’t his average. My average apm is 200”

SCARF David Rock on YouTube: away from… towards…

SCARF Status “Will I lose my influence, high paying job, team, corner office, sexy job title?” • • • • • ask their opinion and seek their exert advice listen include and appreciate ask for help and include them avoid jargon Certainty “What exactly does that mean for me and my team?” • • • • • eat the elephant bit by bit refocus people on what is certain be open about what you are uncertain about set goals and expectations and stick to them communicate often and with transparency Autonomy “Do I lose the amount of control I have over what I do?” • • • • • delegate clearly and co-decide on tasks encourage self-directed learning allow team to make their own decisions encourage people to find answers proactively pay attention to when directive is needed Relatedness “Does my role change or do I lose my job and therefore all my mates at work?” • • • • • find things you have in common set up a buddy system get to know what motivates them encourage everybody’s input and team cohesion listen, coach and mentor Fairness “How is that supposed to be fair?” • • • • • ensure everybody has access to information increase positive culture and sense of ‘I have a say’ acknowledge emotions, show empathy understand that fair does not mean equal don’t shy away from behavioural issues Based on Tips Sheet by Sue Langley

Look after your brain

Top 8 brain foods

Some quotes “Happiness depends more on the inward disposition of the mind than on outward circumstances.” Benjamin Frankl “Carrot and stick approach does not work with the knowledge worker!” Kristen Hansen “Any man who can drive safely while kissing a pretty girl is simply not giving the kiss the attention it deserves.” Albert Einstein

Some associations • • • • International Brain Research Organization (1960) European Brain and Behaviour Society (1968) Society for Neuroscience (1969) Australasian Neuroscience Society (1971) On LinkedIn: • Neuroscience • NeuroLeadership • Brain Savvy Facilitators

Some reading • Kindle e-books: • Your Brain at Work – David Rock • Super Brain – Deepak Chopra and Rudolph E. Tanzi • Brain Matters in Business – Jonathan Jordan • The Leadership Catalyst – Kevin Zachery • How Successful People Think Smart – Dr Jill Ammon-Wexler • Beyond Cynical: Transcend Your Mammalian Negativity – Loretta Breuning • Meet your Happy Chemicals – Loretta Breuning

Some web links • • • • • How the brain works A&

Brain friendly discussion Humour and good company for happy hormones… …some nuts and blueberries to nibble on… …and a classy plastic cup of wine… Please drive safely!

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