Narrative Report OJT

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Information about Narrative Report OJT

Published on March 8, 2014

Author: vanloven9



A NARRATIVE REPORT ON ON-THE-JOB TRAINING UNDERTAKEN AT MARKETING DEPARTMENT OF PAG-IBIG FUND-ILIGAN, ILIGAN CITY I, Van Loven S. Semborio, an Information Technology student from STI Iligan, had completed a total of Four Hundred (400) hours of office practicum with Marketing Department in Home Development Mutual Fund also known as Pag-ibig Fund , Iligan City from July 02,2013 to September 20,2013. On the first day of my internship, I met the Manager and the Marketing Department Head. I felt a bit of nervous but I stayed calm and cool. I didn’t know anyone so I was on my own, concentrating to my assigned work and asking questions for clarification. I gave all my best not to commit mistakes but nevertheless the following day I made an error. Good thing is I used a pencil so whatever mistake that I did was able to be corrected. As days went by, I improved myself, eager to learn to show to them I am able, that I can handle whatever task they want me to do and to prove I can do it. In a couple of days, some of my classmates were also given the opportunity to be a student trainee. There are also students from other schools like Lyle, JM, Joy, and Yang who are from St. Michael’s College, while Mark is from Tesda. Lyle, JM, Mark and I are in the same department. Since they started ahead of me, they already know some of the basic work so I, as a starter, usually ask for their help and ask for further clarifications. During my training days, traveling from Naawan to Iligan City, I always set my alarm 5AM just to be on-time. I was in the front line so most of the time I face clients, assessing them for their online registration, asking them personal questions, encoding and updating oral or

written information, doing tag forms, arranging files, and other office related activities. In doing all this work, I keep in mind to always do my best even if it’s just a small task and always do what is right. I deal with different types of clients; mostly I enjoy dealing with them, treating them as I would want to be treated. There are few that are difficult to handle, especially the “Maranao” who can’t understand “tagalog”. There is this one time that I was mental blocked by a client. He was spelling the letters of a name. I, who can’t hear him clearly, ask him to repeat the letters. In response, he gets annoyed and starts to shout at me. I was shocked and began to mental block. I control myself not to return his anger and shout back. I just charge that as an experience. Anyway, it helps me develop my self-control. I really like and enjoy my On-the-job training or OJT in Pag-ibig Fund. It served as the beginning, a stepping stone to the real life of being an employee. It helped me acquire relevant knowledge and skills by performing in an actual work setting. Pag-ibig Fund Iligan became my development venue as a student to learn more about my chosen field which is Information Technology and practice what I learned from school. I am blessed and thankful to my OJT Supervisor Mrs. Ma Beverly Adsuara for extending her patience, for sharing what she knew, and for the guidance and training at the company. To all staff of the company, thank you, whose kindness and support in the training was overwhelming. To my co-trainee for the roller coaster experience, to my Guardian for the moral and financial support, and last but not the least, to God, for giving me the strength and power of mind, protection and skills. Thank you! God bless!

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