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My sharing at nice contact center event

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Information about My sharing at nice contact center event
Business & Mgmt

Published on March 16, 2014

Author: andianugrahid

Source: slideshare.net

Description

My sharing ar NICE contact center event in Jakarta.
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contact centers

from to and interactions.

from to and

from become

from self-service to and become self-service

more required immediate responses and qualified agents.

proactive to identify the changes of .

not only focus on agent habits and competencies.

combine all sources of interactions as

Thank You Andi Anugrah 0811944345 | @aanugrah | andi@telexindo.com

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