Multinational Media and Information Firm, Thomson Reuters, Uses Enterprise Social Network to Connect Thousands of Customers

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Information about Multinational Media and Information Firm, Thomson Reuters, Uses...

Published on February 17, 2014

Author: tibbr



Thomson Reuters is embedding tibbr within their actual products to create customer communities - improving customer service and shifting the cost of ownership.


PRESENTATION OUTLINE • Introduction • Thomson Reuters – TIBCO Partnership • Showcase: Thomson Reuters and tibbr • TIBCO’s True Leverage Value • Wrapping Up Thomson Reuters and TIBCO: An Enduring Partnership 2


WHO IS THOMSON REUTERS? FINANCIAL & RISK LEGAL Critical news, information & analytics, enables transactions, and connects trading, investing, financial and corporate professionals. Critical information, decision support tools, software & services to legal, investigation, business and government professionals. Key products include: Eikon, Thomson One, Reuters 3000 Xtra, Datastream, FXall Key products include: WestlawNext, FindLaw, Firm Central, Concourse, CLEAR TAX & ACCOUNTING INTELLECTUAL PROPERTY & SCIENCE Integrated tax compliance and accounting information, software & services for professionals in accounting firms, corporations, law firms and government. Comprehensive IP & scientific information, decision support tools & services to enable governments, academia, publishers, corporations & law firms. Key products include: OneSource, Checkpoint, CS Professional Suite, Government Revenue Management Key products include: Web of Knowledge, Cortellis, ScholarOne, Thomson IP Manager, Mark Monitor Thomson Reuters and TIBCO: An Enduring Partnership 4

THOMSON REUTERS: CHALLENGES AND OPPORTUNITIES Challenges Opportunities • Moving beyond content to become an indispensable platform • Integration • Legacy complexity • Cannibalization of select products • Cannibalization of select products • Consumerization of technology • New customers and new markets A state of constant evolution, rapid change and uncertainty Thomson Reuters and TIBCO: An Enduring Partnership 5


ORIGINS: FROM TEKNEKRON SOFTWARE SYSTEMS TO TIBCO 1986 1987 1988 1989 1990 1991 1992 1993 1994 Acquisition of TSS by Reuters Holdings PLC for $125 million Development of The Information Bus (TIBCO) “Mr. Real Time” Teknekron Software Systems is born 1995 1996 1997 TIBCO spin-off 1998 1999 Current TIBCO IPO Ongoing Thomson Reuters – TIBCO Relationship “The trading floor of the future” “The digitization of Wall Street” Thomson Reuters and TIBCO: An Enduring Partnership 7

THOMSON REUTERS AND TIBCO Early Failure to Leverage Buy vs. Build • Belief in “Best of Breed” • Focus on core competencies • Uniqueness of early feature sets • Desire for integrated stack with low cost of ownership • Willingness to handle integration of multiple components Evolution of Thomson Reuters • Challenge of scale • Thinking differently about SaaS Deciding to Outsource Thomson Reuters and TIBCO: An Enduring Partnership Choosing TIBCO SCALE INTEGRATION FLEXIBILITY PARTNERSHIP “Architected to Scale” 8


WHAT THOMSON REUTERS WAS LOOKING FOR • An enterprise social platform that would make Thomson Reuters products more useful throughout a customer's day • Enable and foster internal and external collaboration, within and outside the office • Make community-building simple for business units within Thomson Reuters Social Platform API’s Analytics (i.e. Atlas) Web & Video Conferencing Data Room Identity & Directory Twitter, LinkedIn, etc. Thomson Reuters and TIBCO: An Enduring Partnership Eikon Messaging 10

WHY tibbr? • Ease of integration with different applications • Flexibility and extensibility • Built to scale • Broadening the Thomson Reuters network • Rich collaboration experience Thomson Reuters and TIBCO: An Enduring Partnership 11

tibbr INTEGRATION: SUCCESSES TO DATE 1 Tax & Accounting Integration and Roll-out • 5 months from concept to launch in May 2013 • Integration of Community tab into Thomson Reuters Tax & Accounting website and Checkpoint 2 Future Roll-outs • One roll-out to date in Legal • Deployments in Legal and GGO for 2013 and 2014 • 20k users, with goal of 300k users by end of 2013 Status: Integration into 3 products/sites to date Goal: Integration into 11+ products by end of 2013 Thomson Reuters and TIBCO: An Enduring Partnership 12

TAX AND ACCOUNTING: CUSTOMER BENEFITS • Networking: Access to global pool of colleagues and experts • Brand Building: Opportunities to build personal brand and reputation • Knowledge Sharing: Safe and controlled environment for sharing professional experiences • Better Collaboration: Infrastructure for professional collaboration across organizational lines • Increased Productivity: Access to productivity-enhancing information and tools produced by peers and experts Thomson Reuters and TIBCO: An Enduring Partnership 13

BENEFITS OF NEW SOCIAL PLATFORM: REAL BUSINESS RESULTS FOR THOMSON REUTERS • Increased customer retention and loyalty • Cross-sell/up-sell opportunities • Lead generation • Cost reduction by providing efficient means for product support and market research • A strategic advantage by discovering gaps in customer needs • Innovation and speed to market Thomson Reuters and TIBCO: An Enduring Partnership 14


MOVING FORWARD WITH TIBCO TIBCO must continue to evolve to meet new, emerging needs and enhance its enterprise proposition Spotfire, tibbr and more • Well-received products and services • TIBCO’s flexibility • Thinking expansively about middleware Middleware Cloud Computing • Emergence of new verticals • TIBCO’s story continues to evolve • Support enterprise customers’ move to the cloud Thomson Reuters and TIBCO: An Enduring Partnership 16

TIBCO’S BROADER VALUE Scale Ease of integration Flexibility and interoperability Thomson Reuters and TIBCO: An Enduring Partnership SaaS 17


LOOKING AHEAD: TIBCO’S CHALLENGES AND OPPORTUNITIES • Integration Challenges • Consumerization of technology • Enabling agility Opportunities • Moving from a hosted world to a deployed world 27 Years of Partnership: TIBCO’s persisting importance to Thomson Reuters evolution Thomson Reuters and TIBCO: An Enduring Partnership 19

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