Multi Channel Call Recording services

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Information about Multi Channel Call Recording services

Published on November 28, 2016

Author: TouchTechnology

Source: slideshare.net

1. Global Call Recording as a service Multi channel recording to support global customers

2. Call Recording specialist • Touch launched Call Recording as a service in 2010 • Norway implemented MIFID in 2011, first country, first mover • The service supports MIFID and Personal data act

3. EMEA technology Fast 500 the last two years

4. touch Legal compliancy Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive The service support Personal Data Protection, which is important to prevent un- authorised use of stored data

5. Self-service web portal • Role based user accounts – Secure login • Powerful search engine • Search, retrieval, listen, download and administration • Use scenarios – Training, Self-training (listen to your own calls), Team leader coaching – Documentation, Sales & agreements – Product, Feedback from customers – Threats, Unpleasant calls

6. No recording of private calls • Flexible whitelist with two types • Personal whitelist for each employee • Global whitelist for the whole department/ company

7. Right to access information • Customers and employees can require electronic access to stored personal data • Compliance Officer must at request immediately make the files available Touch Call Recording support this function, which can be controlled by Compliance Officer

8. Touch Secure Storage and Management Operator connector Skype Recorder Chat Logger Chat Logger Operator connector Operator connector Operator connector • Administration • Search engine • Streaming • Logging and trace • Configuration • Reports Touch Multi Channel Call Recording PBX Recorder PBX Recorder CC Recorder

9. Fixed net - PBX Recorder • PBX Recorder is a recording server for call recording of both in- and outgoing calls, incl. all types of transferred calls • PBX Recorder is an integrated part of Touch Call Recording service • On-premise installation • Support all well known PBX systems

10. Mobile Call Recording in the Nordics • Call Recording in the mobile network • Touch integration with four different mobile operators to support customer demands • Support all mobile phone types

11. Mobile Call Recording in US • Call Recording in the mobile network • Touch integration with one large mobile operators • Support all mobile phone types

12. Mobile Call Recording in UK • Call Recording in the mobile network • Touch integration with two different mobile operators to support customer demands • Support all mobile phone types

13. Operator independent Mobile Call Recording • Touch Call Recorder Pro is a mobile application for call recording of both in- and outgoing calls, incl SMS • Independent of your mobile operator • Used in regions where net-centric recording is not available

14. Skype Call Recording • Touch Call Recorder App is a PC application for call recording of both in- and outgoing calls, incl Skype to Skype calls • Support both hosted and on-premise

15. Security • All files encrypted with unique and strong encryption keys • ISO/IEC 27001:2005 certified – Information Security Management System certification

16. Contact Person Even.Hovde@touch.no CEO M: +47 922 22 494

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