advertisement

MSP - Service Provider Landscape - Preview Deck - December 2013

33 %
67 %
advertisement
Information about MSP - Service Provider Landscape - Preview Deck - December 2013
Entertainment

Published on March 11, 2014

Author: everestgrp

Source: authorstream.com

advertisement

Market Report: December 2013 – Preview Deck:  Market Report: December 2013 – Preview Deck Topic : Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix TM Assessment 2013 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-1034 Our research offerings for global services: Our research offerings for global services Subscription information The full report is included in the following subscription(s) Recruitment Process Outsourcing (RPO) In addition to published research, a subscription may include analyst inquiry, data cuts, and other services If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us: Corporate Headquarters Office: +1-214-451-3000 info@everestgrp.com European Headquarters Office: + 44-207-129-1318 unitedkingdom@everestgrp.com 1 Banking, financial services, and insurance Custom research capabilities Benchmarking | Pricing, delivery model, skill portfolio Peer analysis | Scope, sourcing models, locations Locations | Cost, skills, sustainability, portfolio – plus a tracking tool Tracking services | Service providers, locations, risk Other | Market intelligence, service provider capabilities , technologies, contract assessment Finance & accounting Procurement Human resources Recruitment process PricePoint TM Global sourcing Locations Insider TM Contact center Transaction Intelligence Healthcare information technology Information technology Cloud Vista TM BFSI 1 business process BFSI 1 information technology Market Vista TM Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available Background and methodology of the research: Background and methodology of the research Background of the research The global MSP is estimated to be US$60-65 billion based on managed spend and ~US$1.05 in terms of Net Fee Income (NFI). Its landscape is characterized by the juxtaposition of traditional and emerging drivers which are shaping the MSP market in a multitude of ways. To maintain a competitive edge in this evolving space, service providers differentiate their offerings by specializing across various dimensions. However, only some players have the capability to execute deals with both depth and breadth of scope. In this research, we analyze the global MSP market across the following dimensions: Market overview and service provider landscape 2013 MSP PEAK Matrix Key insights into PEAK Matrix dimensions Key areas of differentiation and specialization The scope and methodology of this report includes: Proprietary d ata collected from ~15 MSP providers MSP deals with a minimum of four core processes included and minimum contract term of two years Scope of hires includes temporary/contingent hires, SoW consultants, and independent contractors Everest Group defines MSP as the transfer of ownership of all or part of the management of an organization’s contingent/temporary staffing activities on an ongoing basis Table of contents (page 1 of 2): Table of contents (page 1 of 2) Background and methodology 5 Executive summary 8 Summary of key messages 9 Implications for key stakeholders 12 Section I: Market overview and service provider landscape 13 Summary 14 Market size 15 Market dynamics 16 Service provider l andscape 18 Section II: 2013 MSP PEAK Matrix 19 Summary 20 2013 MSP PEAK Matrix scoring methodology 21 2013 MSP PEAK Matrix 23 Service provider assessment 24 Section III: Key insights into PEAK Matrix dimensions 27 Summary 28 Market success 29 Delivery capability – scale 30 Delivery capability – scope 31 Topic Page no. Table of contents (page 2 of 2): Table of contents (page 2 of 2) Section III: Key insights into PEAK Matrix dimensions (continued ) Delivery capability – technology 32 Delivery capability – delivery footprint 33 Section IV: Key areas of differentiation and specialization 34 Summary 35 Areas of differentiation and specialization 36 Job category and family 37 Industry 39 Deal size 40 Multi-country MSP 41 Geographic reach 42 Global sourcing 44 Technology 45 Appendix 46 Glossary of terms 48 MSP research calendar 50 References 51 Topic Page no. Overview and abbreviated summary of key messages (page 1 of 2): This report examines the global 2013 MSP service provider landscape and its impact on the MSP market. It focuses on service provider position and growth in the MSP market, changing market dynamics and emerging service provider trends, assessment of service provider delivery capabilities, and key MSP service provider differentiators. It also identifies the key implications of the research findings for buyers and service providers. MSP market and growth 2013 MSP PEAK Matrix Overview and abbreviated summary of key messages (page 1 of 2) Everest Group PEAK Matrix categorizes MSP service providers into Leaders, Major Contenders, and Emerging Players based on their market success and overall MSP delivery capability We assessed service providers’ delivery capabilities along the following four dimensions: Scale Scope Technology capability Delivery footprint Some of the findings in this report, among others, are: The managed spend in the MSP market grew by 13 to 16% in 2012 to reach US$60 to 65 billion The current market size, in terms of Net Fee Income (NFI), is ~US$1.05 billion Overview and abbreviated summary of key messages (page 2 of 2): Key insights into PEAK Matrix dimensions Key areas of differentiation and specialization Key insights on comparing the top quartile performers and other performers on delivery capability dimensions Market success: The top quartile performers are massively ahead of their peers in terms of market success, which leads to a domino effect contributing to greater success Delivery capability – scope: Top quartile performers are “masters of multiple trades”, across industries, job families, deal sizes, and geographies MSP providers differentiate through varying capabilities along multiple dimensions – job category and family, industry, deal size, multi-country MSP, geographic reach, and global sourcing Industry – MSP providers generally have experience across multiple industries with focused play around a couple of industries Technology – Pure-play and niche MSP providers have a stronger focus on proprietary VMS technology Overview and abbreviated summary of key messages (page 2 of 2) This study offers four distinct chapters providing a deep dive into key aspects of the MSP market; below are four charts to illustrate the depth of the report: This study offers four distinct chapters providing a deep dive into key aspects of the MSP market; below are four charts to illustrate the depth of the report Source: Everest Group (year) 2013 MSP PEAK Matrix Key insight into PEAK Matrix dimension – scale MSP provider capability – large sized contracts MSP provider capability – proprietary VMS High Low Low High 25 th percentile 25 th percentile 75 th percentile 75 th percentile Market success Delivery capability Leaders Emerging Players Major Contenders Hudson RPO Xchanging AMN Healthcare Capita Resourcing Yoh Superior Group nextSource Hays ZeroChaos Randstad Sourceright KellyOCG Allegis Group Services ManpowerGroup Solutions TAPFIN Average managed spend per provider FTE (denotes economies of scale) US$ million Average number of FTEs per provider Number of FTEs Market share by deal size Number of deals 100% = Service provider 1 Service provider 2 Service provider 3 Service provider 4 Service provider 5 Service provider 6 Service provider 7 Others Service provider 1 Service provider 2 Service provider 3 Service provider 4 Service provider 5 Service provider 6 Service provider 7 Service provider 8 Service provider 9 Service provider 10 Service provider 11 Service provider 12 Service provider 13              Staffing-legacy MSP providers Pure-play MSP providers Other “new” providers Service providers Proprietary VMS? Number of deployments of proprietary VMS MSP program research calendar: MSP program research calendar Topic Release date Published Current December-2013 MSP – Service Provider Landscape with PEAK Matrix TM Assessment 2013 October-2013 Managed Service Provider (MSP) – Mastering the Winds of Change Q1-2014 Managed Service Provider (MSP)– Service Provider Compendium 2013 Q1-2014 Multi-country MSP: Market adoption, best practices and challenges Q1-2014 The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend Q3-2014 Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix 2014 Q3-2014 Managed Service Provider (MSP) – Service Provider Compendium 2014 Q2-2014 Managed Service Provider (MSP) – State of the Market 2014 Additional research recommendations: Additional research recommendations The following documents are recommended for additional insight into the topic covered in this research. The recommended documents either provide additional details on the topic or complementary content that may be of interest Managed Service Provider (MSP) – Mastering the Winds of Change ( EGR-2013-3-R-0958 ); 2013. Over the last few years, the Managed Service Provider (MSP) market has experienced steady growth as well as concurrent elementary changes that are altering the dynamics of the market. Not only are buyer expectation and drivers changing, but also the buyer profile. The service provider landscape is also morphing, as is the operating model of the providers. This flux in MSP makes it imperative for buyers to understand what they can derive from the offering in the market and for service providers to update/upgrade their service portfolio RPO Annual Report 2013 – Dichotomy of Market Exuberance and Subdued Economy ( EGR-2013-3-R-0850 ); 2013. Recruitment Process Outsourcing (RPO) continued its momentum in 2012 with record new deal signings. However, due to a decrease in hiring volumes, the RPO market grew at a moderate rate of 12% to touch US$1.5 billion. This research provides comprehensive coverage of the market across dimensions such as market overview, key business drivers, buyer adoption trends, transaction trends, and service provider landscape. It also provides predictions for the 2013 RPO market Rise of Blended RPO – Addressing the Total Talent Acquisition Need ( EGR-2011-3-R-0597 ); 2011. The "Rise of Blended RPO" report provides insights into the value proposition of a total talent acquisition approach leveraging a blended RPO solution. It highlights the drivers behind such an approach; provides an analysis of the benefits in terms of financial, business, and strategic impact; and describes challenges and key considerations for adoption Phone: +1-214-451-3110 Email: info@everestgrp.com Everest Group Two Galleria Tower 13455 Noel Road, Suite 2100 Dallas, TX 75240 For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan , Vice President: Abhishek Menon , Practice Director: Arkadev Basak , Senior Analyst: Dhananjai Gaur , Analyst: rajesh.ranjan@everestgrp.com abhishek.menon@everestgrp.com arkadev.basak@everestgrp.com dhananjai.gaur@everestgrp.com

Add a comment

Related presentations

Related pages

Topic: Managed Service Provider (MSP) – Service Provider ...

l Market overview and service provider landscape l 2013 MSP PEAK Matrix l Key insights into PEAK Matrix dimensions l Key areas of differentiation and ...
Read more

Topic: Managed Service Provider (MSP) – Service Provider ...

“Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2013”. ... December-2013 .
Read more

Topic: Managed Service Provider (MSP) Mastering the Winds ...

... Managed Service Provider (MSP) ... October 2013 Preview Deck. ... The service provider landscape too is morphing as is the operating model of the ...
Read more

PO Service Provider Profile Compendium - scribd.com

Each profile highlights a service provider’s delivery capability, key organizational developments, delive... by everestgrp in Types > Presentations, ...
Read more

Rise of RPO in Emerging Markets - APAC - scribd.com

... December 2013 – Preview Deck ... April-2013 RPO – Service Provider Landscape with PEAK Matrix Assessment 2013 October-2013 Managed Service Provider ...
Read more

Everest Group | Management Consulting and Fact-Based Research

Everest Group integrates ... Everest Group's PEAK Matrix™ is the most trusted source for assessing service provider ... Winning in today's dynamic landscape.
Read more

⭐Human Resource Outsourcing (HRO) December 2007: Preview ...

... Preview Deck Topic: Global HRO Supplier Landscape Background and scope of research Background of research The ... December 2007: Preview Deck Topic: ...
Read more