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Published on September 14, 2010

Author: opinionmeter


Slide 1: MOBILE SURVEY DEVICES Using the latest technology-based mobile devices to capture real-time Voice-of-the customer feedback OPINIONMETER Slide 2: OPINIONMETER What are Mobile Survey Devices? Web-enabled portable devices such as tablets, mobile phones and personal digital assistants (PDAs). Fully integrated with the web-based SurveyManager – a hosted feedback management platform. Capture customers’ decision processes, attitudes and satisfaction feedback at the Point-of-Experience. Slide 3: OPINIONMETER The Importance of Point-of-Experience Surveying Capture immediate, spontaneous feedback when and where the product or services is experienced, not days or weeks later. On-site, on-time, on demand surveying eliminates reporting delays and provides immediate service recovery. Allows low score satisfaction alerts to trigger instant response. Surveys and media can be easily customized in the field for different languages and target audiences Voice, Photo, Video and Text capture of open-ended qualitative feedback saves rekeying labor, minimizes errors. Instant access to actionable data from anywhere. Slide 4: OPINIONMETER Mobile Tablet PC Survey Devices for Companies on the Move Mobile Tablet Survey Devices give you Flexibility Portability Touch screen Multimedia & Multilingual Capabilities Author once, deliver anywhere simplicity Mobile Tablet Surveys applications In-patient surveys Airline passenger satisfaction Trade show exhibitors & visitors Customer service surveys Intercept surveying Slide 5: OPINIONMETER Rapid Surveying Response with PDA Handheld Devices PDA Surveys give you Extremely long battery life Support for many handheld mobile platforms Color touch screen with multimedia,multilanguage capability Lightweight portability On-site, on-time, on demand usability Flexible connectivity options for real-time data transfer PDA Surveys applications Healthcare and patient surveys Public opinion polling Plane, train or ship passenger satisfaction Conference, trade show feedback In the field, remote location surveying Slide 6: OPINIONMETER Distribute Surveys Directly to Customers using Mobile Phone Surveys Mobile Phone Surveys let you Build mobile feedback communities Invite loyal users to participate in feedback studies Capture mobile feedback instantly onsite Personalize the survey experience to each individual Anytime, anywhere surveying capability Record verbatim comments in the customer’s voice Mobile Phone Surveys applications Mystery Shopping data capture Audience Response tool – real-time group feedback In-store Point-of-Experience customer feedback Social media communities committed to your brand Slide 7: OPINIONMETER Use SurveyManager to Design and Deploy Mobile Device Survey Programs Use OMI question & response resource libraries – or – Write your own questions and responses Simple, intuitive and easy to use Web-based: No software needed to install SurveyManager You control all management tasks to design, deploy and report data Slide 8: OPINIONMETER SurveyManager Report Features Customized Reports Standard Summary Reports Customer Satisfaction Scores Graphs and Charts within Reports Automated Reporting Templates Slide 9: OPINIONMETER SurveyManager Report Flexibility Variations During a Day Trend Analysis Unlimited Cross Tabulation Filtering Filtering: Segmenting Customers Relative Local Performance Slide 10: OPINIONMETER Opinionmeter Serves a Broad Spectrum of Industries Worldwide Workforce Education Transportation Retail Healthcare Hospitality Government Financial Slide 11: OPINIONMETER Mobile Device Surveys By Opinionmeter Automated, real-time survey tools Integrated with the latest technology in mobile device platforms and software Invaluable customer insight captured at the Point-of-Experience Immediate, actionable data available anywhere, anytime Reports and data accessible from any Web browser Easy, convenient and cost-effective Slide 12: OPINIONMETER Opinionmeter International, Ltd. 1-888-OPMETER

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