Mobil selvbetjening u-xcamp2014-ver9-eng-clean

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Information about Mobil selvbetjening u-xcamp2014-ver9-eng-clean
Design

Published on May 9, 2014

Author: erasmoose

Source: slideshare.net

Description

A tour of the Danish Business Authority design guide. Presentation from the ux camp in Copenhagen 2014.

A tour of the Danish Business Authority design guide Public self-service on mobile devices

2PUBLIC SELF-SERVICE ON MOBILE DEVICES

Mobile use is here… How can the public sector adapt? What have we learned? PUBLIC SELF-SERVICE ON MOBILE DEVICES

4PUBLIC SELF-SERVICE ON MOBILE DEVICES Mobile use is here…

5 Nine out of ten adult has a smart phone in Denmark Every second senior (age: 60-74) has a smartphone Source: http://www.mx.dk/viden/digital/story/18754827

6 The train rolls out this summer

7PUBLIC SELF-SERVICE ON MOBILE DEVICES Unfortunately we’re not quite there yet…

8PUBLIC SELF-SERVICE ON MOBILE DEVICES 0 1 2 3 4 5 6 7 8 9 10 Great! Good enough OMG Quality of digital self-service 0 1 2 3 4 5 6 7 8 9 10 Great! Good enough OMG

9 How can the public sector adapt?

10PUBLIC SELF-SERVICE ON MOBILE DEVICES A responsive solution

11PUBLIC SELF-SERVICE ON MOBILE DEVICES Good design = credibility Good design = creates motivation Good design = enables the users to help themselves

12 URL: designmanual.virk.dk Project managers Developers YOU!

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15 The Design guide helps you Is defined in the project Why use common design elements? Users need consistent interactions

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17 What did we learn? Image: Josh Clark, Mobilism 2013

18 Hype #1 Mobile first! PUBLIC SELF-SERVICE ON MOBILE DEVICES

19 Hype #2 Frameworks saves time & money PUBLIC SELF-SERVICE ON MOBILE DEVICES

20 Hype #3 Testing on your iphone will do the trick PUBLIC SELF-SERVICE ON MOBILE DEVICES

21MOBIL SELVBEJTENING URL: http://www.browserstack.com/responsive

22 Hype #4 Design in the browser is the way to go PUBLIC SELF-SERVICE ON MOBILE DEVICES

23 Lesson learned

24 Hype #4 Design in the browser is the way to go PUBLIC SELF-SERVICE ON MOBILE DEVICES

Mobile use is here… How can the public sector adapt? What have we learned? PUBLIC SELF-SERVICE ON MOBILE DEVICES

26PUBLIC SELF-SERVICE ON MOBILE DEVICES ? Questions ?

Advisor rrl@advicedigital.dk Digital design project manager SimWar@erst.dk Simon Warthoe Rasmus Rune Larsen

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